Call Centre Manager Career Description

By | June 2, 2011

Call Centre manager Career Description

A call centre manager is primarily responsible for the management of the call centre. They recruit resources that are suitable for various roles and responsibilities in a call centre. They get them trained on all the relevant technical skills and soft skills to make them dexterous at their jobs. Call centre managers also look at financing the training and equipping the call centre with all the necessary resources. They closely look after the day to day functioning of the call centre and address all concerns of the stakeholders. They also take account of the performance of the employees working in the call centre so that they can be given performance incentives to perform better. They closely monitor the performance of the weaker performers and assist them to improve their skills.

Call Centre manager Job Career Description

  • A Call centre manager oversees the responsibilities of different call centre employees and call centre supervisors.
  • A call centre manager helps to arrive at the aims and objectives of the department and divides them into monthly targets. They targets are allocated to various supervisors and delegated responsibilities to achieve these targets.
  • A call centre manager apprises the performance of all those who report to him. They equip the least performing employees with more skills and gives increment and promotions to the best performers.
  • Making the operations of the call centre department productive and efficient are also included in the responsibilities of a call centre manager.

Call Centre manager Career Salary

Call centre executives are in huge demand. Candidates who want to work as call centre managers will find opportunities in the call centre firms, banking firms, health care services, financial services, and insurance firms among others. Candidates should possess at least 3-4 years of experience as call centre executives. According to the salary estimates by National Salary data, the compensation of a call centre manager varies between $33,000 and $83,000 per year with the median salary being $56,000 annually.