Customer Service Engineer Job Description and Profile
Customer Service Engineer is responsible for offering technical expertise for those products and services, which an organization produces for its clients. They greatly aid the customers of the company and the sales team thereby creating such a strong customer base, which can aid all. He might have to travel from one place to another in order to offer the customers and sales representatives, different information on different customer needs. These professionals deal with the technical aspect on the entire subject of customer service.
Customer Service Engineer Duties and Responsibilities
- Dealing directly with the technical queries of the customers through telephone, either electronically or even face to face if required.
- Responding promptly to the customer inquiries of technical nature in order to resolving them
- Handling and resolving the customer complaints related to technical matters for the benefit of the organization
- Interacting with the customers, processing information and providing them with the required technical data for best results.
- Handling technical complaints by the advisers, processing refunds and resending the replacement products.
- Ensuring that customer satisfaction is achieved through solving of the customer’s technical queries and offering them with the required benefits.
- Working closely with marketing and product development team in order to create a technically sound product.
- Providing technical expertise to the customers with regard to maintaining and repairing of the purchased products or services.
- Assisting the sales representatives in assisting the sales representatives in the sales presentation and answering the customer questions with regard to technical aspects of products and services.
- Studying the different customer feedback and developing the products keeping these factors in mind.
Customer Service Engineer Education, Training and Qualifications
Bachelor’s or diploma degree in some technical subject is highly essential. Awareness of different customer service practices and policies is desirable.
Customer Service Engineer Degrees, Courses & Certification
Certifications in software, hardware or any other field for obtaining a higher position in this field are easily available which can help the professional to land a better job. Job openings in this field are quite vast since these professionals are in great demand.
Customer Service Engineer Skills and Specifications
- Highly organized and responsible in nature.
- Great problem solving abilities.
- Great communication skills
- Excellent leadership qualities
- Ability to deal with the customers effectively
- Ability to think critically and analyze efficiently
- Stress tolerance
Customer Service Engineer Salary/Wage
In July 2010, the salary offered to the customer service administrator is $79,000 per year. However, the salary of the training consultant greatly depends on the nature of the job, the expertise and experience of the professional.