Hotel Baggage Porter and Bellhop Job Description

By | July 28, 2011

Hotel baggage porter and bellhop job description and profile

Hotel baggage porter and bellhop are entrusted the responsibility of ensuring that the luggage of guests are safely delivered to their rooms. Both porters and bellhops do the same job but a porter usually works outdoors and a bellhop works indoors.

Hotel baggage porter and bellhop duties and responsibilities

The duties and responsibilities of a porter or bellhop are:

  • Taking luggage of guests to respective rooms safely
  • Check the facilities in the room and ensure that everything is perfect
  • In case guests require anything, convey request to the respective department
  • Report to the bell captain and follow responsibilities allocated to him or her
  • Ensure that guests are safely and comfortable settled in their rooms
  • Providing information about the town or city if requested
  • Arrange for the luggage to be transported to vehicles when guests are ready to leave
  • May have to do odd jobs for guests such as fetching articles or posting mails
  • Greet guests when they enter the hotel
  • Be trained in polite manners and efficient customer service
  • Porters may also be involved in rearrangement of furniture in the hotel

Hotel baggage porter and bellhop skills and specifications

The skills and specifications of a hotel baggage porter and bellhop are:

  • Excellent manners and courtesy
  • Good communication skills
  • Ability to lift heavy luggage
  • Ability to give tourists local information about tourist spots and theaters
  • Excellent customer service ethics

Hotel baggage porter and bellhop education and qualification

There is not minimum education and qualification required for the job of either a baggage porter or a bellhop. On the job training is provided by the hotel in courtesy and customer service. Applicants are selected based on their manners and ability to transport luggage.

Hotel baggage porter and bellhop salary

Porters and bellhops are paid around $8 to $12 per hour. They get tips from customers.