Hotel Housekeeping Supervisor Job Description

By | July 28, 2011

Hotel housekeeping supervisor job description and profile

Hotel housekeeping supervisors discharge several duties related to housekeeping department in hotels such as recruiting and managing housekeeping staff, ordering housekeeping inventory requirements, assist housekeeping manager in discharging duties and ensuring customer satisfaction. The job involves not only keeping the interiors but also the grounds and driveways of a hotel clean and perfectly groomed.

Hotel housekeeping supervisor duties and responsibilities

The duties and responsibilities of a hotel housekeeping supervisor are:

  • Monitoring and evaluating performance of housekeeping staff
  • Hiring new staff according to requirement
  • Visiting rooms and ensuring that the housekeeping work is done to perfection
  • Training new staff as per requirements of hotel
  • Along with the housekeeping manager, act as a liaison between housekeeping department and hotel management
  • Perform customer service duties
  • Ensure that customers are satisfied with housekeeping by providing efficient and professional housekeeping services
  • Schedule cleaning activities in the hotel
  • Allot responsibilities to housekeeping staff
  • Assuming a pleasing personality and a perfectly groomed appearance

Hotel housekeeping supervisor skills and specifications

The skills and specifications of a hotel housekeeping supervisor are:

  • Excellent communication and leadership qualities
  • A very keen eye for detail
  • Excellent customer service ethics
  • Good knowledge about housekeeping services
  • Ability to work well under stress
  • Excellent personal grooming skills
  • Excellent planning and analysis skills
  • Excellent time management skill
  • Ability to work hard and work long hours since the work is physically tiring
  • Good mathematical ability to compute and monitor financial details of housekeeping department

Hotel housekeeping supervisor education and qualification

The education and qualification of hotel housekeeping supervisor are:

  • A bachelor’s degree in hotel management is the basic requisite for the job in star hotels
  • In ordinary hotels, high school graduation followed by training or work experience in housekeeping departments of hotels is sufficient to get a job

Hotel housekeeping supervisor salary

Salary of housekeeping supervisor ranges between $20,000 and $40,000 per annum.