Account Manager

Last Updated:
July 19, 2023

Job Description Overview

An Account Manager job description in the Transportation industry involves overseeing client accounts and acting as a liaison between the client and the company. The main objective is to maintain positive relationships with clients while ensuring that their business needs are met. Additionally, an Account Manager ensures that the client is properly informed during the process of shipment, monitoring logistics procedures, and resolving any issues that arise. A successful Account Manager should possess strong communication and problem-solving skills to address clients' concerns and facilitate their needs. They should be knowledgeable about the transportation industry and stay up to date with industry trends to leverage opportunities in the market. An Account Manager fosters long-term relationships with clients, ensuring customer satisfaction, and ultimately contributing to the company's success. Exciting challenges, dynamic work, and a robust focus on customer service make an Account Manager job in the Transportation field an excellent opportunity for those passionate about the industry.

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Job Duties and Responsibilities

  • Build and maintain relationships with clients.
  • Ensure timely and accurate delivery of products or services.
  • Collaborate with internal departments to meet client needs.
  • Update clients on order status and resolve any issues that arise.
  • Manage client budgets and provide pricing quotes for services.
  • Identify and pursue opportunities for client growth.
  • Analyze sales data and report on trends to support client strategies.
  • Develop and execute effective sales strategies to meet company goals.
  • Stay up-to-date on industry news and market trends.
  • Attend industry events and network with potential clients.

Experience and Education Requirements

To get a job as an Account Manager in the Transportation industry, you need a mix of education and experience. Many companies require a bachelor's degree in business, logistics, or a related field. But, having experience in logistics or the transportation industry can be just as valuable, if not more so. 

As an account manager, you'll be responsible for developing relationships with clients and understanding their shipping needs. This means you need to have good communication and problem-solving skills. Experience in customer service or sales can be helpful. 

Some companies may also require specific certifications or training in transportation regulations, such as the Department of Transportation's Hazardous Materials Regulations program. Overall, a combination of education and relevant experience is key to becoming an Account Manager in the Transportation industry.

Salary Range

Account Manager salary range in the Transportation industry varies based on location, experience, and company. According to Glassdoor, the national average salary in the United States for an Account Manager in the transportation industry is approximately $60,000 to $80,000 per year. However, the range can be as low as $40,000 per year for entry-level positions or as high as $120,000 per year for experienced Account Managers at larger companies. In Canada, the average salary range for an Account Manager in the transportation industry is CAD 45,000 to CAD 85,000 per year. Similarly, in Australia, the range is AUD 60,000 to AUD 100,000 per year. 


  1. Glassdoor:,30.htm
  2. PayScale Canada:,Transportation/Salary
  3. Indeed Australia:,-Transportation

Career Outlook

As per the Bureau of Labor Statistics, the employment for Account Managers in the Transportation and Logistics industry is projected to grow about 6% from 2019 to 2029, which is faster than the average for all occupations in the US. With the rise of e-commerce, the demand for logistics and transportation services is on the rise, which directly impacts the demand for account managers in the industry. Moreover, organizations are now looking for qualified and experienced account managers to tackle some of today's most significant supply chain challenges, such as sustainability, automation, and digitization, which further expands the scope of this role. The transportation industry's growth, coupled with the account manager's critical role, indicates a positive outlook for people in this profession.

Frequently Asked Questions (FAQ)

Q: What does an Account Manager do in the Transportation industry?

A: An Account Manager in the Transportation industry manages relationships with clients and customers, handles customer complaints, and works with teams to provide solutions to logistical issues.

Q: What are the essential skills required to be an Account Manager in the Transportation industry?

A: Essential skills required to be an Account Manager in the Transportation industry include excellent communication and problem-solving abilities, strong organizational and time-management skills, and the ability to work well in teams.

Q: What are the typical daily tasks of an Account Manager in the Transportation industry?

A: Typical daily tasks of an Account Manager in the Transportation industry include managing client accounts, overseeing shipments and deliveries, interacting with customers, analyzing data to optimize customer satisfaction, and coordinating the logistics team's work.

Q: How important is customer service to an Account Manager working in the Transportation industry?

A: Customer service is crucial to an Account Manager working in the Transportation industry as it directly impacts client satisfaction and retention. Good customer service skills like active listening, empathy, and patience are essential to the job.

Q: What are the educational requirements for becoming an Account Manager in the Transportation industry?

A: While a Bachelor's degree in Business Administration or a related field is common, a high school diploma with relevant experience is also acceptable, and on-the-job training is often provided. Continuing education and certifications can also be helpful in advancing one's career.

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