Airline Operations Coordinator

Last Updated:
September 19, 2023

Job Description Overview

An Airline Operations Coordinator job description entails working in the Transportation industry to ensure smooth airline operations. This professional is responsible for managing daily activities that improve airline services and operational efficiency, enhancing airport security measures and customer experience. Their duties include scheduling flights, managing crews, monitoring performance, and ensuring all aspects of airline operations run effectively. They also provide vital support to other departments such as maintenance, ticketing, and cargo handling. Additionally, they work closely with ground operations and cabin crew to ensure that everything runs smoothly from the moment travelers arrive at the airport to when their planes arrive at their destination. To be a successful Airline Operations Coordinator, excellent communication, organizational, and analytical skills are vital. The role requires attention to detail, customer-focused and the ability to work under pressure.

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Job Duties and Responsibilities

  • Monitors and coordinates all airline ground operations, such as baggage handling, aircraft maintenance, and fueling procedures to ensure safe and efficient flights.
  • Acts as a liaison between airline personnel, air traffic controllers, ground crews, and other relevant parties to ensure smooth operations.
  • Maintains accurate records of all flights, crew schedules, maintenance work, and other relevant data to comply with industry regulations.
  • Creates and disseminates reports, including flight schedules, maintenance reports, and other operational data to relevant parties.
  • Coordinates with airline management to develop standard procedures, guidelines, and training materials to ensure safety and compliance.
  • Responds to emergency situations, such as equipment malfunctions, weather delays, or safety concerns, and coordinates effective resolution within established procedures.
  • Collaborates with the airport and government agencies to ensure compliance with security regulations and safety procedures.
  • Oversees the timely and efficient boarding and disembarking of passengers, handling of cargo and baggage, and inspection of the aircraft to ensure safe operations.
  • Manages the operational budget and identifies opportunities for cost savings while maintaining safety and quality standards.
  • Provides exceptional customer service to passengers, employees, and other stakeholders to build strong business relationships and promote the airline brand.

Experience and Education Requirements

To become an Airline Operations Coordinator in the Transportation industry, you need a mix of education and experience. Most employers require a high school diploma or equivalent, but some may prefer candidates with an associate's or bachelor's degree in aviation, business, or a related field. You'll also need hands-on experience working in the aviation industry, such as in customer service or airport operations. To stand out, you can obtain certifications like the Airline Transport Pilot (ATP) or Airport Operations Professional (AOP) from organizations like the Federal Aviation Administration (FAA). Strong communication and organizational skills, along with attention to detail and problem-solving ability, are essential for this job.

Salary Range

Are you curious about the salary range for an Airline Operations Coordinator in the Transportation industry? In the United States, the average salary for an Airline Operations Coordinator is around $48,000 to $60,000 per year, according to Glassdoor. However, depending on the airline and the location, the salary can vary between $35,000 to $80,000 annually. For example, in New York City, the average salary is estimated to be $60,000 per year. In other countries like Canada, the salary range is similar, averaging around CAD$40,000 to CAD$60,000 per year. In the United Kingdom, the average salary is around £27,000 to £32,000 per year. Keep in mind that years of experience, education level, and specific job duties can also impact the salary range. 

Sources: 

  • Glassdoor.com 
  • Payscale.com 
  • Indeed.com

Career Outlook

If you're interested in a career as an Airline Operations Coordinator in the transportation industry, the outlook for the next five years is promising. According to the Bureau of Labor Statistics (BLS), there is expected to be a 6% growth in employment for Airline Operations Coordinators from 2019 to 2029. This growth is due in part to the projected increase in air travel demand as the economy recovers from the COVID-19 pandemic.

As an Airline Operations Coordinator, your responsibilities might include coordinating and monitoring flights, managing schedules, and ensuring that safety regulations are met. You might also work with other airline professionals, including pilots, ground service workers, and customer service representatives.

Overall, the outlook for Airline Operations Coordinators is positive, with plenty of job opportunities available for those interested in working in the transportation industry.

Frequently Asked Questions (FAQ)

Q: What does an Airline Operations Coordinator do?

A: An Airline Operations Coordinator is responsible for overseeing and coordinating multiple aspects of airline operations, including scheduling, ground handling, and aircraft maintenance.

Q: What skills are required for this job?

A: Strong communication skills, attention to detail, decision-making abilities, and the ability to multitask are all necessary skills for an Airline Operations Coordinator.

Q: What qualifications are needed for an Airline Operations Coordinator position?

A: A bachelor's degree in aviation, business administration, or a related field is preferred, along with several years of experience working in airline operations, logistics, or a related field.

Q: What are the working hours like for an Airline Operations Coordinator?

A: This can vary depending on the airline and the needs of the company, but typically Airline Operations Coordinators work during typical business hours with occasional evening or weekend work.

Q: What is the salary range for an Airline Operations Coordinator?

A: This can also vary depending on the size of the airline and the level of experience of the Coordinator, but typically ranges from $40,000 to $80,000 per year.


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