Assistant Front Office Manager

Industry:
Hospitality
Last Updated:
April 27, 2023

Job Description Overview

As an Assistant Front Office Manager in the hospitality industry, your role is to oversee the front desk operations at a hotel or resort. Your primary job is to ensure the smooth running of the front office and to enhance the guest experience. 

Your key responsibilities include managing customer inquiries, handling reservations and check-ins, managing staff schedules and ensuring adherence to SOPs. You are also responsible for training and supervising front desk personnel, overseeing the billing process, managing inventory and ensuring that all guest complaints are addressed in a timely manner.

To qualify for this role, you need excellent communication skills, strong leadership qualities and proficiency in the industry's software and systems. You should also hold a degree or diploma in hospitality management or a related field.

If you possess these qualifications and are looking for a challenging but fulfilling Assistant Front Office Manager job description, consider a career in the hospitality industry.

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Job Duties and Responsibilities

  1. Assist the front office manager in overseeing the daily operations of the hotel's reception and booking departments.
  2. Handle guest complaints and ensure that all guests are satisfied with their stay.
  3. Conduct staff training sessions to ensure that all employees are knowledgeable about hotel policies and procedures.
  4. Maintain accurate records of guest reservations, room availability, and other crucial information.
  5. Coordinate with other departments to ensure smooth and efficient hotel operations.
  6. Manage the schedule and workload of receptionists and booking agents.
  7. Provide guidance and support to subordinates, and promote a positive work environment.
  8. Work closely with the front office manager to develop and implement strategies for improving guest satisfaction and increasing revenue.
  9. Ensure that all employees adhere to safety and security protocols.
  10. Assist the front office manager with budgeting and financial planning.

Experience and Education Requirements

To be an Assistant Front Office Manager in the Hospitality industry, you need to have the right mix of education and experience. Generally, you'll need a high school diploma or equivalent for a start. In addition, an Associate's or Bachelor's degree in Hospitality Management or a related field is a plus. You should have experience working in the front office or reception area of a hotel or resort, and some experience in management or supervisory role is also preferred. Good communication skills, attention to detail, and excellent problem-solving abilities are essential. You should be proficient in using computer software such as Microsoft Office and hotel reservation systems, and have a working knowledge of the hospitality industry.

Salary Range

If you're curious about the Assistant Front Office Manager salary range in the Hospitality industry, it varies depending on the location and the company. In the United States, the average salary for an Assistant Front Office Manager ranges from $34,000 to $55,000 per year, with the median salary being $44,000 per year. However, companies in bigger cities or luxury hotels may offer a higher salary. For example, in New York City, the average salary for an Assistant Front Office Manager is $61,000 per year.

In Canada, the salary range for an Assistant Front Office Manager is similar, ranging from C$37,000 to C$65,000 per year. In the United Kingdom, the average salary for a Front Office Manager is £22,000 to £32,000 per year, which includes Assistant Front Office Managers. 

Sources: 

  • Glassdoor.com 
  • Indeed.com 
  • Salary.com

Career Outlook

The career outlook for an Assistant Front Office Manager in the hospitality industry looks promising over the next 5 years. According to the Bureau of Labor Statistics, employment in the hospitality and tourism industry is projected to grow 6% from 2016 to 2026. This is due to an increase in overall leisure and business travel. As a result, hotels and other lodging facilities will need to hire more staff, including Assistant Front Office Managers, to accommodate the growing demand. In addition, as more hotels and resorts adopt advanced technology, these managers will need to have technical skills to handle the new systems. Therefore, Assistant Front Office Manager is a great career choice for those interested in the hospitality industry.

Frequently Asked Questions (FAQ)

Q: What does an Assistant Front Office Manager do?

A: An Assistant Front Office Manager is responsible for supervising clerks and managing guests relations, check-ins, check-outs, and payments.

Q: How much experience do I need to become an Assistant Front Office Manager?

A: It varies by employer, but most require at least two years of experience in a customer service or hospitality industry. 

Q: What skills and education are required for this job?

A: Excellent communication skills, leadership skills, and the ability to manage a team. A related bachelor's degree is preferred, but not required. 

Q: What is the average salary for an Assistant Front Office Manager?

A: The average salary for an Assistant Front Office Manager is around $40,000-$50,000 per year, but it can vary based on experience, location, and industry. 

Q: Is this a full-time or part-time job?

A: This is typically a full-time job, with some overtime required during peak seasons or busy periods. Part-time roles may be available but are rare.


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