Assistant Housekeeping Manager

Industry:
Hospitality
Last Updated:
September 19, 2023

Job Description Overview

An Assistant Housekeeping Manager is a role in the hospitality industry that ensures a high level of cleanliness and maintenance in the establishment. The Assistant Housekeeping Manager job description includes overseeing the work schedule of housekeeping staff, monitoring inventory levels, and ensuring that cleaning procedures and standards are followed. This role also requires the manager to collaborate with other department heads to address any guest complaints, inspect and maintain guest rooms, and attend departmental meetings. 

To be successful in this role, candidates should have prior experience in housekeeping or similar management positions. An Assistant Housekeeping Manager should have strong leadership skills, be detail-oriented, and have excellent communication skills. Furthermore, the manager should be able to work under pressure and have strong problem-solving skills. Candidates for this role should be able to work flexible hours, including weekends and holidays. 

Overall, an Assistant Housekeeping Manager plays a critical role in ensuring that guests have a comfortable and enjoyable stay.

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Job Duties and Responsibilities

  • Assist Housekeeping Manager in managing staff and daily operations of housekeeping department
  • Train and supervise housekeeping staff ensuring cleanliness, organization and efficiency
  • Monitor inventory of cleaning supplies and equipment, restocking as needed
  • Inspect rooms and common areas to ensure they meet company and guest standards
  • Assist Housekeeping Manager in scheduling and coordinating room cleaning with front desk and maintenance staff
  • Handle guest complaints and resolve issues in a timely manner
  • Perform cleaning duties as needed, such as cleaning rooms or common areas
  • Ensure adherence to safety and cleanliness standards and regulations
  • Assist in creating and implementing housekeeping policies and procedures
  • Maintain effective communication with other departments and management to ensure quality guest experience.

Experience and Education Requirements

To become an Assistant Housekeeping Manager in the Hospitality industry, you usually need a combination of education and experience. A high school diploma or equivalent is usually required, but many employers prefer candidates with some college experience or a degree in hospitality management. Additionally, experience in the hotel industry or related customer service field is also usually preferred. This may include experience as a housekeeper or supervisor. Good communication and organizational skills are also important, as well as a positive and team-oriented attitude. Most employers will provide on-the-job training to help you develop the skills necessary to become a successful Assistant Housekeeping Manager.

Salary Range

If you're interested in becoming an Assistant Housekeeping Manager in the hospitality industry, you can expect a salary range of $30,000 to $50,000 in the United States. This varies based on factors such as location, company size, and years of experience. In cities like New York and Los Angeles, the upper end of the range can go up to $60,000. In other countries, assistant housekeeping manager salaries may range from £22,620 to £30,000 in the UK and AUD $50,000 to $70,000 in Australia. Indeed.com and Glassdoor.com provided the salary data.

Sources:

https://www.indeed.com/salaries/assistant-housekeeping-manager-Salaries

https://www.glassdoor.com/Salaries/assistant-housekeeping-manager-salary-SRCH_KO0,30.htm

Career Outlook

The career outlook for an Assistant Housekeeping Manager in the Hospitality industry over the next five years seems promising. According to the Bureau of Labor Statistics, the employment of lodging managers is projected to grow 3 percent from 2020 to 2030, which includes Assistant Housekeeping Manager positions. This growth is due to an increase in tourism and the expansion of the hospitality industry.

Moreover, with the emphasis on hygiene and cleanliness due to the pandemic, the demand for housekeeping staff has increased. Assistant Housekeeping Managers are in charge of overseeing the cleanliness of a hotel or resort, ensuring that the guests have a comfortable and pleasant stay. This essential role is critical to the satisfaction of guests, and as such, there will always be a demand for qualified candidates in the field.

In conclusion, the career outlook for an Assistant Housekeeping Manager seems to be growing positively in the coming years, given the projected growth of the hospitality industry and increased concern for cleanliness and hygiene.

Frequently Asked Questions (FAQ)

Q: What does an Assistant Housekeeping Manager do?

A: An Assistant Housekeeping Manager oversees the housekeeping staff, ensures cleanliness in guest rooms, public areas, and back of the house, and manages laundry operations.

Q: What are the qualifications to become an Assistant Housekeeping Manager?

A: Candidates must have a high school diploma or equivalent and relevant work experience. They should have excellent communication, organizational, and leadership skills, with a focus on customer service.

Q: What are the typical duties of an Assistant Housekeeping Manager?

A: An Assistant Housekeeping Manager is responsible for scheduling and training staff, managing inventory, implementing cleaning procedures, inspecting rooms, resolving guest complaints, and collaborating with other departments.

Q: What challenges does an Assistant Housekeeping Manager face?

A: An Assistant Housekeeping Manager faces challenges such as managing a diverse staff, dealing with unexpected guest requests, enforcing cleaning standards, and working in a fast-paced, high-pressure environment.

Q: What growth opportunities are available for an Assistant Housekeeping Manager?

A: An Assistant Housekeeping Manager can advance to a Housekeeping Manager or Director role, or move into other areas of hospitality, such as food and beverage or front office. Continuing education and professional development can also lead to career advancement.


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