Assistant Operations Manager

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

The Assistant Operations Manager job description in the Hospitality industry involves overseeing activities such as staff management, budget planning, customer service, and logistics. Their responsibilities include managing daily operations, implementing strategies to increase efficiency, and training staff to maintain quality standards. Additionally, they must ensure that equipment and facilities are properly maintained to guarantee customer satisfaction.

Assistant Operations Managers must analyze performance metrics in order to improve operational processes and ensure profitability. They must also work closely with senior management to develop and manage budgets for the departments they oversee. They are responsible for hiring and training new staff as well as creating shift schedules and ensuring proper staffing levels.

This Assistant Operations Manager job description highlights the importance of analytical thinking, leadership, and communication skills in this role. In order to excel, candidates should have experience in the Hospitality industry and a strong ability to multitask and manage teams.

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Job Duties and Responsibilities

  • Assist the Operations Manager in daily tasks and decision-making
  • Collaborate with department heads to ensure smooth operations across all areas
  • Serve as a liaison between staff and upper-level management
  • Help develop and implement policies and procedures
  • Train and mentor junior staff members
  • Monitor and evaluate staff performance
  • Analyze financial reports and make recommendations for improvement
  • Manage inventory and ordering of supplies
  • Respond to customer complaints and resolve issues in a timely manner.

Experience and Education Requirements

To become an Assistant Operations Manager in the Hospitality industry, you typically need a mix of education and experience. Education-wise, a high school diploma or equivalent is usually required, although some employers may prefer candidates who also have a bachelor's degree in Hospitality or a related field. On the experience front, you'll need several years of work experience in the industry, preferably in roles similar to an Assistant Operations Manager. This could include experience in operations, front office management, food and beverage, or housekeeping. Other desirable skills might include good communication, problem-solving abilities, and leadership skills. A strong work ethic and a willingness to learn are also important traits to have.

Salary Range

Wondering about the Assistant Operations Manager salary range in the hospitality industry? According to Glassdoor, the average salary in the United States is about $49,000 per year, ranging from $32,000 to $79,000 depending on experience, location, and specific hotel or restaurant. In Canada, the average salary is around CA$50,000 per year, while in the UK it's around £25,000. These numbers can vary greatly depending on the employer and their specific needs, as well as the qualifications and experience of the candidate. It's important to research and negotiate your salary to ensure you are getting fair compensation.

Sources:

  • Glassdoor (https://www.glassdoor.com/Salaries/assistant-operations-manager-salary-SRCH_KO0,28.htm) 
  • PayScale (https://www.payscale.com/research/US/Job=AssistantOperationsManager/Salary) 
  • Indeed (https://www.indeed.com/salaries/assistant-operations-manager-Salaries)

Career Outlook

According to the Bureau of Labor Statistics, employment of lodging managers, including assistant operations managers, is projected to grow 3 percent from 2019 to 2029, about as fast as the average for all occupations. This growth is expected due to an increasing demand for lodging as the economy continues to grow. Additionally, with the rise of the gig economy and short-term rentals, there is also an increasing demand for managers who understand and can handle operations for these types of accommodations. Therefore, the career outlook for assistant operations managers in the hospitality industry looks promising over the next five years. With continued education and experience, there are plenty of opportunities for advancement and growth within this field.

Frequently Asked Questions (FAQ)

Q: What does an Assistant Operations Manager do in the hospitality industry?

A: An Assistant Operations Manager assists the Operations Manager in overseeing the day-to-day operations of a hospitality establishment such as a hotel, resort, or restaurant.

Q: What are the responsibilities of an Assistant Operations Manager?

A: An Assistant Operations Manager is responsible for managing staff, maintaining financial budgets, ensuring quality customer service, handling guest complaints, and ensuring that all daily operations run smoothly.

Q: What skills and qualifications are required to become an Assistant Operations Manager?

A: Strong organizational skills, excellent communication skills, familiarity with financial management, ability to work under pressure, and a degree in hospitality management or a related field are typically required.

Q: What are the working hours for an Assistant Operations Manager?

A: The working hours for an Assistant Operations Manager can vary depending on the establishment. Typically, the job requires working long hours, weekends, and holidays.

Q: How much does an Assistant Operations Manager typically earn?

A: An Assistant Operations Manager's salary can vary depending on the establishment and location. The average salary range is between $35,000 to $70,000 per year.


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