Assistant Technical Support Specialist

Industry:
Public Sector
Last Updated:
July 19, 2023

Job Description Overview

Are you interested in an Assistant Technical Support Specialist job description in the Public Sector industry? As an Assistant Technical Support Specialist, your role is to provide technical assistance to users in the Public Sector industry. You'll be responsible for maintaining the organization's hardware and software, as well as diagnosing and solving technical issues when they arise. Your job is crucial to ensuring that the Public Sector industry runs smoothly and safely.

Your day-to-day duties may also include installing and configuring hardware and software, training new staff on the technology and software used in the sector, and performing routine maintenance and updates to computer systems. It's essential that you have strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and software.

If you're interested in an Assistant Technical Support Specialist job description in the Public Sector industry, this role could be a great fit for you. You'll be an important part of a team that plays a crucial role in maintaining the technology that keeps the industry running.

Struggling with Product Marketing?ūüĎá
‚Äć
PMMTeam is a world-class Product Marketing Agency with a unique "as a service" subscription model.

Job Duties and Responsibilities

  • Assist in the setup and maintenance of various hardware and software systems used by the public sector organization.
  • Respond promptly to inquiries from end-users regarding any technical issues or problems they encounter.
  • Provide solutions and recommendations for technical problems that require the assistant technical support specialist's expertise.
  • Document and escalate unresolved issues to higher-level technical support specialists, as necessary.
  • Maintain accurate records of support activities and resolutions in the organization's knowledge base or database.
  • Train end-users on how to use hardware and software systems, including troubleshooting common problems and maintaining security standards.
  • Participate in a rotating on-call support schedule to ensure 24/7 availability for end-users.
  • Collaborate with the IT team members to maintain a high level of security as it pertains to systems, software applications, and endpoints.
  • Contribute to the organization's policies and procedures related to technical support, helping to establish best practices and providing recommendations for improvement.

Experience and Education Requirements

To work as an Assistant Technical Support Specialist in the Public Sector, it's usually required to have a high school diploma or equivalent certification. Additionally, employers look for candidates with a relevant associate's degree or technical certifications in IT-related fields, such as computer science, networking, or information systems. Experience in customer service and technical support is also valued, especially if gained within the public sector, such as in government agencies.

The job demands excellent communication skills, problem-solving capability, teamwork, and familiarity with various software, hardware, and applications. These include knowledge of operating systems, basic programming languages, and troubleshooting tools. It's essential to keep up-to-date with new technologies to provide efficient and effective technical support to public sector institutions.

Salary Range

According to Glassdoor, an Assistant Technical Support Specialist's average salary in the United States ranges from $35,000 to $56,000 per year, with a median salary of $43,228. The salary can vary based on factors such as location, education, experience, and industry. In Canada, the average salary for this role is CAD 45,000 per year, while in Australia, it is AUD 60,000 per year. The Public Sector industry provides stable and competitive pay, along with opportunities for growth and advancement. A supportive and collaborative work environment is also common in this industry. Overall, compensation for Assistant Technical Support Specialists is fair and varies based on several factors.

Sources:

  1. Glassdoor - https://www.glassdoor.com/Salaries/assistant-technical-support-specialist-salary-SRCH_KO0,39.htm
  2. Payscale - https://www.payscale.com/research/US/Job=AssistantTechnicalSupport_Specialist/Salary
  3. Indeed - https://www.indeed.com/career/assistant-technical-support-specialist/salaries

Career Outlook

The career outlook for an Assistant Technical Support Specialist in the public sector industry over the next 5 years is looking positive. According to the Bureau of Labor Statistics (BLS), the employment of computer support specialists, which includes technical support specialists, is projected to grow 8 percent from 2019 to 2029, which is much faster than the average for all occupations.

The demand for technical support specialists is expected to rise as organizations continue to expand their digital infrastructure, which increases the need for technical support. Additionally, as more people rely on technology for their daily activities, the demand for technical support specialists in government agencies is expected to grow.

Overall, Assistant Technical Support Specialist is a career that is expected to stay relevant in the public sector industry over the next five years, with ample job opportunities available for those with the right skills and experience.

Frequently Asked Questions (FAQ)

Q: What is an Assistant Technical Support Specialist?

A: An Assistant Technical Support Specialist is a professional whose job is to provide technical assistance and support to organizations or individuals needing help with computer software or hardware problems.

Q: What are the primary responsibilities of an Assistant Technical Support Specialist?

A: The primary responsibilities of an Assistant Technical Support Specialist include troubleshooting and resolving technical issues, installing and configuring computer hardware and software, maintaining system and software documentation, and working with end-users to resolve technical problems.

Q: What qualifications do I need to become an Assistant Technical Support Specialist?

A: You need a high school diploma, GED, or equivalent to become an Assistant Technical Support Specialist. A degree in Information Technology or a related field is preferred, with knowledge of computer hardware, software, and operating systems.

Q: What skills are needed to become an Assistant Technical Support Specialist?

A: Skills needed includes excellent problem-solving and analytical skills, the ability to work in a team, good communication and customer service skills, knowledge of computer hardware, software, and operating systems, and the ability to learn new technologies quickly.

Q: What is the average salary for an Assistant Technical Support Specialist in the Public Sector?

A: The average salary for an Assistant Technical Support Specialist depends on experience and location, but usually ranges from $30,000 to $50,000 per year.


Copyright 2023 JobDescription.org - All Rights Reserved // Privacy Policy
//
Terms and Conditions
//
Do Not Sell or Share My Personal information
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.