Cloud Technical Account Manager II

Last Updated:
September 19, 2023

Job Description Overview

A Cloud Technical Account Manager II works in the Information Technology industry, and they are responsible for managing their clients' cloud-based systems. They act as the primary liaison between the client and the cloud service provider. The Cloud Technical Account Manager II job description involves understanding the clients' needs, managing technical support requests, and providing solutions to the clients if there are any issues. Additionally, they are responsible for identifying and suggesting new solutions to clients and ensuring that service agreements are met. They need to have excellent communication skills to communicate complex technical information to clients in a way that they can easily understand. A Cloud Technical Account Manager II needs to have a background in IT and experience with cloud computing. Moreover, they should have a high level of attention to detail, the ability to multitask, and a customer-centric mindset.

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Job Duties and Responsibilities

  • Builds and maintains strong relationships with clients, serving as their primary point of contact for technical support in cloud-based environments.
  • Ensures client satisfaction through proactive communication, anticipating potential issues and providing prompt solutions.
  • Collaborates with internal teams to identify and implement best practices, troubleshoot issues, and maximize client success.
  • Delivers ongoing training and education to clients to ensure they have the right tools and resources to optimize their cloud infrastructures.
  • Analyzes and interprets client usage data to identify trends, provide strategic guidance, and plan for future needs.
  • Identifies opportunities for upsell and renewal, working in partnership with Sales team to achieve revenue targets.
  • Acts as an advocate for the client within the company, influencing development of new features and products based on client feedback.
  • Participates in industry events and keeps up-to-date on cloud technology trends and innovations to share with clients and internal teams.

Experience and Education Requirements

To become a Cloud Technical Account Manager II in the IT industry, a person typically needs a combination of education and experience. Generally, an undergraduate degree in Computer Science or a related field is required. However, a degree may be substituted with equivalent experience in the industry. 

In addition to education, it's essential to have experience in Cloud computing, project management, and customer-facing roles. You should have at least 5 years of work experience in IT industry, including hands-on experience with cloud computing technologies, such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform. 

The role of a Cloud Technical Account Manager II requires excellent interpersonal skills and the ability to communicate technical information effectively to clients. A good understanding of network infrastructure and security practices is also essential. Other skills include time management, problem-solving, and the ability to manage multiple tasks simultaneously.

Salary Range

As a Cloud Technical Account Manager II, you can expect to earn an average salary of $94,000 to $137,000 per year in the United States. However, factors such as years of experience, location, and company size can impact your pay. For example, a Cloud Technical Account Manager II in San Francisco can earn up to $156,000 per year, while someone in Atlanta may earn $129,000. 

In Canada, a Cloud Technical Account Manager II can expect to earn an average of CAD $95,000 per year. Similarly, in the UK, the average salary for this position ranges between £50,000 to £70,000. 

Sources: 

  • Glassdoor: https://www.glassdoor.com/Salaries/cloud-technical-account-manager-ii-salary-SRCH_KO0,35.htm
  • PayScale: https://www.payscale.com/research/US/Job=CloudTechnicalAccount_Manager/Salary
  • Indeed: https://www.indeed.com/salaries/Cloud-Technical-Account-Manager-II-Salaries

Career Outlook

As cloud technology continues to gain prominence, the demand for Cloud Technical Account Managers II is set to grow over the next 5 years. According to the Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. 

This increase in demand is driven by the need for businesses to manage their rapidly growing cloud infrastructure, leading to an increased demand for skilled professionals to help them. As a Cloud Technical Account Manager II, you will work closely with clients, assisting them in the smooth operation of their cloud infrastructure, leading to improved customer satisfaction, thus expanding your professional reputation. 

In conclusion, the future looks bright for those aspiring to become a Cloud Technical Account Manager II, and with the right skill set, you will have numerous job opportunities in the coming years.

Frequently Asked Questions (FAQ)

Q: What does a Cloud Technical Account Manager II do?

A: A Cloud Technical Account Manager II is responsible for providing technical guidance and support to clients who use cloud computing services.

Q: What skills does a Cloud Technical Account Manager II need?

A: A Cloud Technical Account Manager II must have strong communication, problem-solving, and technical skills. They need to understand cloud computing platforms and be able to explain complex technical concepts to clients.

Q: What education and experience are required for a Cloud Technical Account Manager II?

A: A bachelor's degree in a technical field, such as computer science or engineering, and several years of experience working in a technical role in the IT industry are typically required.

Q: What kind of clients does a Cloud Technical Account Manager II work with?

A: A Cloud Technical Account Manager II works with a variety of clients, from small businesses to large corporations. They may work with clients in various industries, such as finance, healthcare, or retail.

Q: What is the goal of a Cloud Technical Account Manager II?

A: The goal of a Cloud Technical Account Manager II is to help clients get the most out of their cloud computing services by providing technical guidance and support, and by helping them to optimize their use of the platform.


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