Customer Service Project Manager

Last Updated:
September 19, 2023

Job Description Overview

Are you interested in a career in Customer Service Project Manager? As a Customer Service Project Manager, you will work in the Customer Service industry to oversee and manage projects that are focused on improving the customer experience. Your role will involve working closely with customers, internal teams, and vendors to identify, analyze, and resolve problems. You will be responsible for leading and managing projects from conception to completion, ensuring that all stakeholders are communicating effectively and that the project stays on track. In addition to managing projects, you will also work to continuously improve processes, procedures, and policies to ensure that customer satisfaction remains high. You should possess excellent communication and problem-solving skills, as well as experience in project management, customer service, and leadership. If you're interested in a fulfilling Customer Service Project Manager job description, then this might be the perfect career for you.

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Job Duties and Responsibilities

  • Coordinate and manage projects related to improving overall customer service.
  • Develop and implement strategies that enhance customer experience and satisfaction.
  • Identify and address customer service issues and concerns, and work to find solutions.
  • Communicate with customers and stakeholders regarding project updates and progress.
  • Collaborate with cross-functional teams to ensure project goals and objectives are met.
  • Prioritize project tasks and delegate responsibilities based on team strengths.
  • Analyze customer feedback and data to identify opportunities for improvement.
  • Set project timelines, track progress, and adjust plans as necessary to meet objectives.
  • Conduct regular training and coaching sessions with teams to improve customer service skills.
  • Ensure compliance with customer service policies, procedures, and standards.

Experience and Education Requirements

To get a job as a Customer Service Project Manager, you'll need a mix of education and experience. Generally, you'll need to have a bachelor's degree in business or a related field. This will give you the foundational knowledge you need to manage projects and teams. Additionally, you'll need experience in customer service, preferably in a management role. This will give you a good understanding of how customer service teams work, and what it takes to keep them running effectively. Other skills that are important include strong communication skills, organization, and problem-solving ability. With the right mix of education and experience, you'll be ready to take on the challenge of managing customer service projects.

Salary Range

As a Customer Service Project Manager, you'll be responsible for managing projects that improve customer satisfaction and loyalty. In the United States, the salary range for this position ranges from $60,000 to $120,000 annually, with an average salary of $90,000. However, the exact salary will depend on factors such as location, experience, and company size. In countries like Canada and the United Kingdom, the salary range is similar, with an average salary of CAD 70,000 and £40,000 respectively. Those with more experience in the industry can expect to earn even more.


  1. Glassdoor: Customer Service Project Manager Salaries
  2. Payscale: Customer Service Project Manager Salaries
  3. Customer Service Project Manager Salaries

Career Outlook

If you're interested in pursuing a career as a Customer Service Project Manager, you'll be pleased to know that the outlook for this role is positive in the Customer Service industry over the next 5 years. The job growth rate for this position is expected to increase by 10% from 2019 to 2029, which is faster than the average for all occupations. As companies focus on providing excellent customer service, the demand for skilled Customer Service Project Managers who can successfully manage customer satisfaction projects will continue to rise. Additionally, with the rise of online shopping, remote work, and the need for customer-centric business models, Customer Service Project Managers will be essential in ensuring business success. Source: Bureau of Labor Statistics.

Frequently Asked Questions (FAQ)

Q: What does a Customer Service Project Manager do?

A: A Customer Service Project Manager is responsible for overseeing projects related to customer service, such as improving workflows, implementing new strategies, providing training, and ensuring high-quality customer experiences.

Q: What skills are necessary to be a successful Customer Service Project Manager?

A: Strong communication, organization, problem-solving, and leadership skills are crucial for a Customer Service Project Manager. They also need to have a deep understanding of customer service principles and practices.

Q: What kind of education or experience is required to become a Customer Service Project Manager?

A: A bachelor's degree in business administration or a related field is typically required, although experience may be considered in lieu of a degree. Previous experience in customer service or project management is also typically required.

Q: What challenges and obstacles do Customer Service Project Managers typically face?

A: Customer Service Project Managers often face challenges like conflicting priorities, changing project scopes, and team members with differing skill sets. They must be flexible and able to adapt to shifting conditions while keeping their projects on track and within budget.

Q: What is the earning potential for a Customer Service Project Manager?

A: According to, the average salary for a Customer Service Project Manager in the United States is $82,432 per year. However, salaries can vary widely depending on your level of education, experience, industry, and location.

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