Desktop Support Specialist

Last Updated:
June 29, 2023

Job Description Overview

A Desktop Support Specialist job description typically involves providing technical support to computer users within an organization. The main responsibilities include troubleshooting computer hardware, software, and network issues, installing and configuring software applications, and updating antivirus software. Additionally, desktop support specialists are responsible for setting up user accounts, managing system backups, and maintaining computer hardware inventory.

Desktop support specialists work closely with other members of the IT team to ensure that all users have access to the necessary resources to perform their jobs. They may also be involved in training employees on various computer applications and systems. Strong technical skills in operating systems, networks, hardware, and software, as well as excellent communication and problem-solving skills, are necessary for success in this role.

If you are interested in a Desktop Support Specialist job description, you should have a bachelor's degree in computer science or a related field, as well as relevant work experience in the IT industry. The position offers a competitive salary and opportunities for growth within the organization.

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Job Duties and Responsibilities

  • Assist users with computer hardware and software issues
  • Install and configure software and operating systems
  • Troubleshoot computer and network problems
  • Set up and maintain user accounts and permissions
  • Keep track of inventory and order new equipment
  • Provide training to users on how to use technology
  • Ensure data security and backup procedures are being followed
  • Maintain and update antivirus software
  • Monitor and maintain network connectivity
  • Participate in team meetings and collaborate with other IT professionals.

Experience and Education Requirements

If you're looking to be a Desktop Support Specialist in IT, you usually will need a mixture of education and experience. Often, employers require a high school diploma or GED certificate, and some even look for post-secondary education like an associate or bachelor's degree in computer science or a related field. However, some employers are willing to accept equivalent experience in place of a degree. As for experience, you should have hands-on knowledge of troubleshooting and repairing hardware and software, along with familiarity with operating systems like Windows, Mac, or Linux. Some employers may also require certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST).

Salary Range

Desktop Support Specialist is a crucial role in the information technology industry. They are responsible for ensuring the smooth functioning of computer systems within an organization. The expected salary range for a Desktop Support Specialist in the United States is between $38,000 and $68,000 per year. Depending on the location, company size, and level of experience, the salary may vary.

For example, Glassdoor reports a national average of $50,620 per year for Desktop Support Specialists in the United States. According to Indeed, the salary range of a Desktop Support Specialist in India is between ₹2,00,000 and ₹8,00,000 per year.

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/desktop-support-specialist-salary-SRCH_KO0,27.htm
  • Indeed: https://in.indeed.com/salaries/desktop-support-specialist-salaries

Career Outlook

If you're interested in becoming a Desktop Support Specialist, the career outlook for the next five years looks stable. According to the Bureau of Labor Statistics, the employment of computer support specialists (which includes Desktop Support Specialists) is expected to grow by 8% from 2019 to 2029. This growth can be attributed to an increasing demand for technology in today's business landscape. 

As technology continues to advance, businesses will rely on skilled specialists to provide assistance and support for computer users. This includes tasks such as troubleshooting hardware and software issues, maintaining systems, and upgrading software. Desktop Support Specialists are also becoming increasingly important in cybersecurity, as they play a crucial role in safeguarding computer networks from potential threats. 

Overall, the career outlook for Desktop Support Specialists is positive. As technology continues to evolve, skilled specialists will remain in high demand. This is great news for anyone considering a career in the field.

Frequently Asked Questions (FAQ)

Q: What does a Desktop Support Specialist do?

A: A Desktop Support Specialist is responsible for maintaining and troubleshooting computer hardware and software issues for end-users. They may also provide technical assistance and training to users.

Q: What qualifications do I need to become a Desktop Support Specialist?

A: Typically, a high school diploma or GED is the minimum requirement. However, most employers prefer candidates with an associate or bachelor's degree in computer science or related field. Certification in hardware or software may also be necessary.

Q: What kinds of technical issues does a Desktop Support Specialist handle?

A: Desktop Support Specialists are responsible for fixing hardware issues, such as malfunctioning parts, and software issues, such as operating system or software glitches. They may also help with network connectivity, printer issues, and user accounts.

Q: What skills are necessary for this job?

A: A Desktop Support Specialist must possess strong technical skills, including knowledge of computer hardware and software systems. They must also have good communication and interpersonal skills to effectively assist end-users with technical issues.

Q: What type of work environment does a Desktop Support Specialist typically work in?

A: A Desktop Support Specialist usually works in an office or on-site at a client location. They may work for a company or be employed by an IT services provider. Some may have to work on-call or irregular hours, depending on the job.


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