Desktop Support Technician

Last Updated:
June 29, 2023

Job Description Overview

A Desktop Support Technician is an essential member of an organization's Information Technology (IT) team. They provide technical assistance to computer users, ensuring that desktops, laptops, and other devices operate efficiently. As a Desktop Support Technician, you'll be responsible for diagnosing and troubleshooting hardware and software issues, installing and configuring software and peripheral equipment, and maintaining and upgrading computer systems. 

A successful Desktop Support Technician should have strong communication skills, be able to work well under pressure, and have a firm grasp of computer networks and operating systems. They must also possess strong problem-solving skills and be able to work independently or collaboratively with a team. 

In summary, a Desktop Support Technician job description involves resolving technical issues and providing computer users with the assistance they need to effectively use their devices. If you are passionate about technology and enjoy helping others, then this may be the career for you.

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Job Duties and Responsibilities

  • Perform routine maintenance and diagnosis of desktop computers, printers, and other peripherals
  • Install and configure software applications on desktops and laptops
  • Troubleshoot and resolve issues with hardware and software
  • Provide technical support to end-users for basic computer issues such as password resets, software installs and connectivity issues
  • Maintain accurate inventory of computer equipment and software licenses
  • Provide recommendations for hardware and software upgrades to improve performance and productivity 
  • Collaborate with colleagues and vendors to resolve complex technical issues as and when they arise
  • Ensure security protocols and policies are followed and implement security measures to prevent unauthorized access or loss of data 
  • Educate end-users about standard IT policies, procedures, and best practices 
  • Document and update technical procedures and knowledge base to improve efficiency and streamline future troubleshooting.

Experience and Education Requirements

To be a Desktop Support Technician, you need to have some education and experience in the IT field. Usually, a high school diploma or equivalent is required, but some organizations would prefer you to have an associate's degree or a relevant IT certification. In terms of experience, you should have some technical skills and hands-on experience in troubleshooting and resolving computer issues. You need to be familiar with operating systems (like Windows or macOS), software applications, and computer hardware components. Strong communication, problem-solving, and customer service skills are also essential as you'll interact with users who may not be tech-savvy. Continuing education and staying up-to-date with the latest technology are also necessary to advance in this profession.

Salary Range

The expected salary range for a Desktop Support Technician in the Information Technology industry varies depending on the location, years of experience, and level of education. In the United States, the average salary range is around $35,000 to $70,000 per year, with an hourly rate of $15 to $30. However, this can go higher in metropolitan areas such as New York where the average is around $46,000 to $72,000 per year.

In Canada, the average hourly rate is around C$19 to C$25 with an annual salary of around C$39,000 to C$53,000. Meanwhile, in the United Kingdom, the average salary range is around £18,000 to £35,000 per year.



Career Outlook

The career outlook for Desktop Support Technicians in the Information Technology industry appears to be on the rise. According to the Bureau of Labor Statistics, employment of computer support specialists (which includes desktop support technicians) is projected to grow 8% from 2019 to 2029, which is much faster than the average for all occupations. Companies are always in need of IT professionals to support their computer systems and user needs, especially in today's world where technology is becoming more complex and integral to business operations. As companies continue to invest in technology, the demand for Desktop Support Technicians is only going to increase. So if you're interested in this role, start building your skills and experience now!

Frequently Asked Questions (FAQ)

Q: What is a Desktop Support Technician?

A: A Desktop Support Technician is an IT professional responsible for maintaining and troubleshooting computer hardware and software issues on end-user devices like desktop computers, laptops, and mobile devices.

Q: What kind of education or training is required for this job?

A: Some employers require a bachelor's degree in a related field such as computer science, but many also accept an associate degree or certification from an accredited institution. Previous experience in IT support roles is also valuable.

Q: What are some common tasks a Desktop Support Technician performs daily?

A: Daily tasks include resolving software issues, setting up new user accounts, monitoring and maintaining server performance, identifying and fixing network connection problems, and updating system security.

Q: Are there any skills specific to the job that are essential for success?

A: Essential skills include strong communication and customer service abilities, as Desktop Support Technicians frequently interact with end-users who require assistance with their computer systems. Knowledge of hardware and software, as well as troubleshooting experience are also key to success in this role.

Q: What are typical work hours for a Desktop Support Technician?

A: Most positions have a standard 40-hour workweek, often from 9 a.m. to 5 p.m. However, some businesses and industries may operate around the clock and require 24/7 IT support, which could require additional evening, weekend, or on-call time.

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