Executive Manager

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

An Executive Manager in the Hospitality industry is responsible for overseeing the operations of a hotel or resort. They work to ensure that guests have the best possible experience during their stay. The Executive Manager job description includes managing staff, reviewing financial reports, and implementing policies and procedures to improve guest satisfaction.

The Executive Manager also focuses on marketing and sales strategies to attract new guests and retain existing ones. They analyze trends and implement pricing strategies to maximize revenue.

Communication skills are essential for this role. The Executive Manager must establish relationships with guests, staff, and vendors. They have to be able to handle customer complaints and resolve conflicts with a calm and professional demeanor.

Qualifications for an Executive Manager job include a bachelor's degree in Hospitality, Business Administration, or a related field. And experience in management, customer service, and marketing.

In conclusion, an Executive Manager in the Hospitality industry plays a critical role in ensuring a hotel or resort operates smoothly and provides guests with top-notch service. If you're interested in pursuing this career, then consider building your skills and experience in these areas.

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Job Duties and Responsibilities

  • Manage all aspects of a hospitality business, such as restaurants, hotels, or resorts
  • Develop and implement strategic plans to achieve business objectives
  • Oversee staff, including hiring, training, scheduling, and performance evaluation
  • Ensure superior customer service and satisfaction
  • Monitor financial performance, create budgets, and analyze data to identify areas for improvement
  • Negotiate contracts with vendors and suppliers
  • Maintain relationships with clients, partners, and stakeholders
  • Stay current on industry trends and best practices, and adapt business practices accordingly
  • Create and enforce policies and procedures that comply with legal and regulatory requirements

Experience and Education Requirements

To become an executive manager in the hospitality industry, you need to have a mix of education and experience. Normally, you need to have a Bachelor's degree in hospitality management or a related field. Sometimes a Master's degree can give you an advantage. Experience is handy too, with 8-10 years being the average for executive manager positions.

You'll need to have working knowledge of hospitality operations, including guest services, food and beverage, financial management and budgeting, human resources and legal compliance, to be taken seriously. Other than that, having excellent leadership skills, communication skills, problem-solving skills, and an ability to multitask is essential. You'll also need to be adept at working well under pressure and have a passion for hospitality!

Salary Range

An Executive Manager in the hospitality industry is a high-level position responsible for overseeing operations, managing staff, and ensuring customer satisfaction. According to data from Glassdoor, the average salary range for an Executive Manager in the United States is between $70,000 - $133,000 per year, with an average of $99,851. However, salaries can vary based on location, company size, and years of experience. For example, a larger hotel chain may offer a higher salary than a small boutique hotel. In Australia, the average salary range for an Executive Manager in the hospitality industry is around AUD $95,000 - AUD $155,000 per year. 

Sources: 

  1. Glassdoor: https://www.glassdoor.com/Salaries/executive-manager-salary-SRCH_KO0,17.htm
  2. SEEK Australia: https://www.seek.com.au/career-advice/role/executive-manager/hospitality

Career Outlook

Executive managers in the hospitality industry are expected to enjoy a growing career outlook over the next five years. According to the U.S. Bureau of Labor Statistics, employment of lodging managers (a related occupation) is projected to grow by 4 percent from 2019 to 2029, which is about as fast as the average for all occupations. This growth is expected to be driven by an increasing number of hotels and resorts, as well as a rise in international travel. Additionally, as more travelers demand personalized experiences and luxury services, the need for skilled executive managers who can create and implement high-quality strategies will increase. So, if you're considering a career in hospitality management, the future looks bright!

Frequently Asked Questions (FAQ)

Q: What does an Executive Manager do in the Hospitality industry?

A: The Executive Manager oversees the daily operations, manages staff, handles finances, plans events, and ensures guests have a satisfactory experience.

Q: What skills does an Executive Manager need to have?

A: An Executive Manager should have strong leadership skills, communication skills, problem-solving skills, financial skills, and experience in the Hospitality industry.

Q: What education and experience is required to become an Executive Manager in the Hospitality industry?

A: A Bachelor's degree in Hospitality Management, Business Administration or a related field, as well as several years of experience in the industry, are usually required.

Q: What is the typical work schedule of an Executive Manager in the Hospitality industry?

A: An Executive Manager often works long and irregular hours, including weekends and holidays, to oversee the operations and respond to guest needs.

Q: What are some challenges faced by Executive Managers in the Hospitality industry?

A: Executive Managers frequently encounter issues such as staff turnover, maintaining consistent guest satisfaction, and competition within the industry.


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