Front Office Assistant Manager

Industry:
Hospitality
Last Updated:
September 19, 2023

Job Description Overview

A Front Office Assistant Manager in the hospitality industry is responsible for overseeing the daily operations of the hotel's front desk area. This position requires excellent customer service skills, as the Assistant Manager is often the first point of contact for guests as they check in and out of the hotel. The Front Office Assistant Manager will also be responsible for managing the staff of the front desk and ensuring that they are properly trained to handle a variety of guest needs, such as room reservations, billing questions, and concierge services.

Other duties of the Front Office Assistant Manager job description may include inventory management, scheduling, and handling customer complaints. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. A successful Assistant Manager will have excellent communication skills and the ability to work well under pressure. If you are interested in pursuing a career in the hospitality industry as a Front Office Assistant Manager, you should have a strong background in customer service, hotel operations, and management.

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Job Duties and Responsibilities

  • Assist in the daily operations of the front desk, lobby, and guest services areas.
  • Ensure the satisfaction of guests by responding promptly to their needs and questions.
  • Train and supervise front office staff and monitor their performance to maintain high levels of productivity and quality.
  • Manage room reservations and allocations, and assign duties to team members to ensure smooth running of the hotel operations.
  • Prepare and manage budgets, and keep records of financial transactions in the front office.
  • Address any customer complaints or concerns and resolve them in a professional and courteous manner.
  • Develop and implement policies and procedures to ensure a safe and secure environment for guests and staff.
  • Coordinate with other departments within the hotel or resort to provide seamless services and facilities to guests.
  • Maintain an effective communication system with guests, staff, and management to ensure efficient processing of information and quick resolution of issues.
  • Demonstrate a strong commitment to hospitality, service excellence, and teamwork.

Experience and Education Requirements

To become a Front Office Assistant Manager in the Hospitality industry, you need to have a combination of education and experience. You'll need a high school diploma or a GED equivalent. Having a degree in Hospitality Management or a related field is also a plus. You must have experience working in customer service and in the hotel industry. You will need to have excellent communication skills and strong leadership qualities. Understanding of hospitality trends and customer service expectations is critical. Fluency in foreign languages can also be an asset. The knowledge of computer systems is also a plus. With these requirements, you can build a successful career in Hospitality.

Salary Range

The expected salary range for a Front Office Assistant Manager in the United States hospitality industry is $35,000 to $55,000 per year. The average base pay reported by Glassdoor is around $44,000 yearly. However, the salary can vary depending on the size, location, and type of hotel. For example, a Front Office Assistant Manager in New York City can earn an average of $54,000 but in Miami, the average salary is $44,000. Benefits such as bonuses, insurance, and 401k matching can also affect the compensation. Data from Payscale shows that in the United Kingdom, the typical salary range for this position is between £18,000 and £28,000 annually.

Sources: 

  • Glassdoor 
  • Payscale 
  • Hcareers

Career Outlook

The outlook for a Front Office Assistant Manager in the Hospitality industry over the next 5 years looks quite promising. The demand for skilled and experienced professionals in this field is increasing consistently. According to the Bureau of Labor Statistics, the employment rate for lodging managers, which includes front office management positions, is projected to grow 3 percent between 2019 and 2029. 

With hotels, resorts, and other hospitality establishments continually striving to improve their services, the demand for managers who can train, lead, and oversee the front office staff is predicted to rise. As the travel and tourism sector continues to expand, more job opportunities will become available for those interested in a career as a Front Office Assistant Manager. 

Furthermore, with the growth of online booking and reservations, hospitality establishments will require managers with a good understanding of software and technology. Therefore it is important for candidates to remain updated with these required skills. The trend is clear, the demand for this lucrative career path will continue to rise.

Frequently Asked Questions (FAQ)

Q: What does a front office assistant manager do?

A: The Front Office Assistant Manager oversees the daily operation of the hotel's front desk, ensuring guests receive excellent service and managing staff performance.

Q: What skills are necessary to become a front office assistant manager?

A: Communication, leadership, and problem-solving skills are essential. Additionally, familiarity with hotel software systems and accounting procedures is helpful.

Q: What kind of education is required for a front office assistant manager?

A: A high school degree or equivalent is often required. A bachelor's degree in hospitality management or a related field is preferred. Relevant work experience is also considered.

Q: What are the most common duties of a front office assistant manager?

A: Some of the most common responsibilities include training staff, managing payroll, supervising front desk procedures, handling guest complaints, and overseeing financial transactions.

Q: Can front office assistant managers work in other industries?

A: Yes, although they are most commonly employed in the hospitality industry, they may work in other settings where front desk operations are critical, such as healthcare providers or retail locations.


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