Doorman

Industry:
Hospitality
Last Updated:
May 1, 2023

Job Description Overview

Are you interested in a Doorman job description in the hospitality industry? A Doorman, also known as a Concierge or Greeter, is responsible for greeting guests and ensuring their comfort and safety while at a hotel or apartment complex. They serve as a friendly face for guests, answering questions, directing them to different areas of the building, and helping with luggage. Doormen must have excellent customer service skills and be comfortable working in a fast-paced environment. They need to be knowledgeable about the building’s amenities and local attractions, so they can provide guests with recommendations and answer any questions they may have. In addition, Doormen often act as security personnel, monitoring the front entrance and ensuring only authorized personnel are permitted to enter. In short, a Doorman's job is essential to creating a positive experience for guests visiting the hotel or apartment complex.

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Job Duties and Responsibilities

  • Greet guests in a friendly and professional manner
  • Open and close doors for guests entering and leaving the establishment
  • Assist with luggage and other items as needed
  • Maintain a clean and tidy entrance area
  • Monitor guests and visitors to ensure safety and security
  • Provide information about the hotel and local area to guests
  • Communicate with other staff members to ensure smooth operation of the hotel
  • Respond to guest inquiries and complaints in a timely and respectful manner
  • Maintain a professional appearance and demeanor at all times
  • Ensure that guests have a positive experience during their stay at the hotel

Experience and Education Requirements

To work as a doorman in the hospitality industry, you'll need a combination of education and experience. Most employers require a minimum of a high school diploma or GED. Additionally, having experience in customer service, security, or the hospitality industry is helpful. You should also have excellent communication skills, be able to multi-task, and have a professional appearance. Many hotels and resorts also require doormen to be physically fit and able to stand for long periods. Some employers offer on-the-job training to help employees learn about their specific policies and procedures. Overall, having a friendly, outgoing personality, and a willingness to help guests is key to succeeding as a doorman in the hospitality industry.

Salary Range

Wondering what the salary range is for a doorman in the hospitality industry? In the United States, the average salary for a doorman is around $30,000 to $40,000 per year, with some earning closer to $50,000 in big cities like New York and Los Angeles. Additional compensation may come in the form of tips and benefits like health insurance and vacation time. In other countries, the salary range for doormen can vary greatly, with some earning as little as $6,000 per year in countries like India and Indonesia. However, in cities like Dubai, some doormen can earn up to $60,000 per year. 

Sources:

  • https://www.payscale.com/
  • https://www.glassdoor.com/Salaries/doorman-salary-SRCH_KO0,7.htm
  • https://www.salary.com/research/salary/benchmark/doorman-salary

Career Outlook

The career outlook for a doorman in the hospitality industry seems to be remaining stable over the next 5 years. While it may not be one of the most high-profile careers in the industry, doorman play a crucial role in ensuring a positive guest experience, providing assistance and information, and maintaining safety and security. According to the Bureau of Labor Statistics, the employment of doorman, along with other concierge and lobby attendants, is projected to grow by 7% from 2019 to 2029, which is faster than the average for all occupations. This growth can be attributed to the continued expansion of the hospitality industry and the greater emphasis placed on providing personalized service to guests.

Frequently Asked Questions (FAQ)

Q: What does a Doorman in the Hospitality industry do?

A: A Doorman greets guests, assists with luggage, opens doors, hails taxis, and provides general assistance to guests entering or leaving a hotel or other hospitality property.

Q: What are the necessary skills to become a Doorman?

A: A Doorman must have excellent communication and customer service skills, be physically fit, and able to stand for long periods. They should also be courteous, polite, and possess sound judgment.

Q: What are the usual work hours for a Doorman?

A: A Doorman's hours can vary depending on the needs of the establishment they're working in, but usually, they work 8-hour or 12-hour shifts, often in the evenings or over the weekends.

Q: What kind of uniform does a Doorman wear?

A: A Doorman typically wears a uniform that's in line with the image and branding of the hospitality property they're working for. It can be a formal suit or a less formal jacket, a hat, and dress shoes.

Q: How can I become a Doorman?

A: To become a Doorman, one needs a high school diploma or equivalent, good communication skills, and customer service experience. Some employers may also require previous experience in a customer-facing role or a security industry certification.


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