Last Updated:
May 1, 2023

Job Description Overview

A Housekeeper job description in the Hospitality industry involves ensuring that guest rooms, public spaces, and premises of an establishment are neat and clean. Housekeepers work for hotels, resorts, and other hospitality businesses, making it a vital role in providing a comfortable and high-quality experience for guests.

Housekeepers are responsible for a variety of duties that include dusting, sweeping, and vacuuming carpets and floors, tidying up rooms, making beds, and changing linens. They are also expected to restock supplies, such as toiletries and towels, and remove any trash and dirty dishes.

Most housekeepers work under the supervision of a housekeeping manager and are required to use cleaning tools and equipment and follow safety guidelines. Being a housekeeper can be physically demanding, as they may need to lift heavy objects and stand for long periods of time.

In summary, a Housekeeper job description in the Hospitality industry is crucial in maintaining a clean and comfortable environment for guests. This role requires a keen eye for detail, physical stamina, and the ability to work effectively in a team.

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Job Duties and Responsibilities

  • Clean and sanitize guest rooms, bathrooms and common areas.
  • Change bed linens and towels, and restock necessary supplies.
  • Dust and vacuum all surfaces, including floors, furniture, and accessories.
  • Handle lost and found items, reporting them to management.
  • Follow safe and proper use of cleaning solutions and equipment.
  • Keep track of inventory and order necessary supplies.
  • Maintain a high level of cleanliness and attention to detail.
  • Interact with guests in a friendly and professional manner.
  • Work efficiently and effectively in a fast-paced environment.
  • Follow health and safety guidelines, including OSHA regulations.

Experience and Education Requirements

To be a Housekeeper in the Hospitality industry, you usually need to have a High School diploma or its equivalent. The job involves cleaning guest rooms, public areas, and maintaining inventory of cleaning supplies. On-the-job training is typical in this industry. Some places may require experience in housekeeping or related fields. You should be comfortable standing for long periods of time, lifting up to 25 pounds, and have good communication skills to work with guests and fellow staff members. To be successful, you should be detail-oriented, have time management skills, and be able to work well under pressure. Overall, a positive attitude and strong work ethic are essential.

Salary Range

Housekeeper is an essential role in the hospitality industry, responsible for keeping guest rooms and common areas clean and tidy. If you're wondering about the typical salary range for housekeepers, in the United States, the average annual salary for a housekeeper is around $24,000, with wages ranging from $17,000 to $31,000 per year, depending on experience, location, and type of establishment. The Bureau of Labor Statistics reports that the top paying states for housekeepers are Hawaii, Nevada, and New York. In the UK, the average salary for a housekeeper ranges from £17,000 to £22,000 yearly. In Australia, housekeepers make an average of AU$21 per hour. It's essential to know that salaries will vary depending on the region, establishment size, and additional benefits that may be provided.


Career Outlook

The career outlook for a Housekeeper in the hospitality industry is expected to grow steadily over the next five years. According to the Bureau of Labor Statistics, employment of housekeepers will increase by 8% from 2019 to 2029, which is faster than average for all occupations. This growth can be attributed to the increase in new hotels and resorts opening worldwide, as well as the increase in short-term rental houses like Airbnb. Housekeepers will remain an integral part of the hospitality industry as they play a significant role in ensuring a high level of customer service and satisfaction. Due to the high demand, this career offers job security and room for advancement.

Frequently Asked Questions (FAQ)

Q: What does a housekeeper do in the hospitality industry? 

A: A housekeeper is responsible for maintaining the cleanliness and tidiness of guest rooms, public areas, and back-of-house spaces in hotels, motels, resorts, and other hospitality establishments. 

Q: What skills do I need to become a housekeeper? 

A: Housekeeping jobs typically require no formal education, but you’ll need excellent time management skills, attention to detail, physical stamina, and the ability to communicate effectively with guests and colleagues. 

Q: What are some common tasks that a housekeeper does? 

A: A housekeeper cleans and sanitizes guest rooms, changes linens, restocks amenities, empties trash, scrubs bathrooms, dusts and vacuums floors and furniture, and reports any issues or damages to management. 

Q: Is it hard to become a housekeeper in the hospitality industry? 

A: No, it’s not hard to become a housekeeper in the hospitality industry, but the physical demands of the job can be challenging. Most employers provide on-the-job training for housekeeping duties, safety protocols, and company policies. 

Q: What are the working hours for a housekeeper in the hospitality industry? 

A: Housekeeping hours can vary depending on the establishment and the season. Typically, housekeepers work during the daytime when guests are out of their rooms, but weekend, holiday, and overnight shifts may be required in some hotels.

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