Network Operations Center (NOC) Technician

Last Updated:
June 29, 2023

Job Description Overview

A Network Operations Center (NOC) Technician job description involves ensuring the smooth functioning of a company's technical infrastructure by monitoring and maintaining their network systems. This role requires the technician to work in a fast-paced environment, where they can quickly identify technical issues and resolve them to minimize downtime. NOC Technicians generally work in a 24/7 environment, covering shifts and responding to alerts all hours of the day. 

As part of their daily duties, Network Operations Center (NOC) Technicians monitor network systems with monitoring tools, perform regular maintenance activities, and troubleshoot issues as they arise. They must be proficient in identifying and resolving technical issues related to network systems. Additionally, NOC Technicians are responsible for maintaining documentation on all network problems, solutions, and activities. A NOC Technician must have excellent communication and collaboration skills to work as part of a team and resolve technical issues. This role requires a solid technical background and experience in networks, servers, and other related systems.

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Job Duties and Responsibilities

  • Monitor network systems for performance issues and troubleshoot problems
  • Respond to alerts and notifications from monitoring tools and take appropriate action
  • Communicate with other IT staff and clients to address network issues and updates
  • Document network problems, solutions, and upgrades for future reference
  • Install and configure network devices and software as needed
  • Maintain network security by implementing appropriate protocols and monitoring access
  • Conduct routine system backups and data recovery procedures
  • Participate in on-call rotations to provide 24/7 network support
  • Continuously update skills and knowledge through training and research
  • Ensure compliance with industry standards and best practices for network operations

Experience and Education Requirements

To get a job as a Network Operations Center (NOC) Technician in Information Technology, you usually need a mix of education and experience. A high school diploma or equivalent is the minimum requirement, but many employers prefer candidates with an associate or bachelor's degree in computer science, information technology, or a related field. Hands-on experience in networking, system administration, or troubleshooting is also crucial. You can gain experience through internships, volunteer work, or entry-level jobs in IT. Certifications like CompTIA Network+ or Cisco Certified Network Associate (CCNA) can also make you a more attractive candidate. NOC Technicians must be detail-oriented, analytical, and able to work calmly under pressure.

Salary Range

A Network Operations Center (NOC) Technician is responsible for maintaining the smooth functioning of a company's computer systems. If you're wondering about the salary range for this job title in the United States, the average annual income is around $50,000 to $70,000. Entry-level positions start at around $30,000, while highly experienced technicians can earn up to $100,000. 

In Canada, an NOC Technician also earns around $50,000 to $70,000 annually. In the UK, the salary range is about £25,000 to £35,000 or around $32,000 to $45,000 USD. 

It's important to note that salary range can vary depending on location, industry, and experience level. Factors that can also affect earnings of an NOC Technician include education, certifications, and job responsibilities.

Sources:

  • Glassdoor Network Operations Center (NOC) Technician salary range
  • Indeed Network Operations Center (NOC) Technician salary range
  • Payscale Network Operations Center (NOC) Technician salary range

Career Outlook

The career outlook for a Network Operations Center (NOC) Technician in the Information Technology industry is expected to grow steadily over the next five years. According to the Bureau of Labor Statistics, employment of network and computer systems administrators, which includes NOC Technicians, is projected to grow 5 percent from 2019 to 2029. This growth is due to the increasing reliance on technology in businesses and organizations across all industries. NOC Technicians are responsible for monitoring and maintaining the network infrastructure of these organizations, making their role critical to their success. With the rise of cloud computing and the continued evolution of technology, the need for skilled NOC Technicians is expected to continue to grow.

Frequently Asked Questions (FAQ)

Q: What does a Network Operations Center Technician do?

A: A NOC Technician monitors, maintains, and troubleshoots computer network systems to ensure they run smoothly and efficiently.

Q: What are the responsibilities of a NOC Technician?

A: A NOC Technician is responsible for monitoring the network's physical infrastructure, responding to alerts, performing routine maintenance, and diagnosing and resolving network issues to minimize downtime.

Q: What skills are necessary for a NOC Technician job?

A: A NOC Technician needs to have technical knowledge related to networking, software, hardware, and operating systems, as well as excellent communication, problem-solving, and customer service skills.

Q: What kind of education and training is required to be a NOC Technician?

A: Most NOC Technicians need an associate's or bachelor's degree in computer science or a related field, as well as certification in relevant technologies like Cisco or Microsoft.

Q: What is the working environment like for a NOC Technician?

A: A NOC Technician works in a 24/7 environment, monitoring and maintaining network systems. The work can be fast-paced and stressful, and may involve working overnight, weekends, and holidays.


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