IT Desktop Support Analyst

Last Updated:
June 29, 2023

Job Description Overview

An IT Desktop Support Analyst job description entails supporting and maintaining computer desktops, laptops, and peripherals, ensuring that all computer systems run smoothly. The IT Desktop Support Analyst plays a critical role in a company's IT department by providing technical assistance to end-users, helping them solve hardware and software problems. They also install and configure computer hardware and software, including operating systems, applications, and business software for new and existing employees. Additionally, IT Desktop Support Analysts oversee and maintain inventories of all hardware, software, and peripherals, including printers, computers, and mobile devices. Their duties also include creating tutorials and training materials for end-users, managing active directory user profiles, and enforcing IT policies and procedures. The IT Desktop Support Analyst should possess excellent communication and customer service skills, be detail-oriented, and able to work under pressure to meet deadlines. A degree in Computer Science or related fields and CompTIA A+ certification is preferred.

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Job Duties and Responsibilities

  • Provide technical support and troubleshooting for desktop computer issues
  • Install and configure desktop hardware and software
  • Conduct regular maintenance and updates on desktop systems
  • Create and maintain documentation on desktop systems and procedures
  • Assist with network and server support as needed
  • Participate in training and education of end-users on software and hardware usage
  • Manage inventory of desktop equipment and peripherals
  • Ensure compliance with company IT policies and security procedures
  • Stay up-to-date with latest trends and advancements in desktop technology.

Experience and Education Requirements

To become an IT Desktop Support Analyst, you'll need a mix of education and work experience. Typically, employers require a high school diploma or GED, as well as an associate degree or bachelor's degree in a related field like computer science, information technology, or a similar field. Having certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician can also be helpful. On the experience side, you need to have worked with computer hardware and software, either through internships, part-time jobs or previous work experience in technical support or Helpdesk role. Good communication skills, problem-solving skills and the ability to work well under pressure are also essential traits for this role.

Salary Range

IT Desktop Support Analysts are responsible for diagnosing and resolving technical issues for computer users in an organization. According to data from PayScale, the salary range for an IT Desktop Support Analyst in the United States is between $38,000 and $67,000 per year, with an average salary of $50,829.

In other countries, the salary range may vary. For example, according to Indeed, the average salary for an IT Desktop Support Analyst in Canada is CAD $53,817 per year, which is equivalent to approximately USD $42,361.

Factors that can affect salary range include location, years of experience, and specific technical skills required for the job.

Sources: 

  • PayScale: IT Desktop Support Analyst Salary 
  • Indeed: IT Desktop Support Analyst Salary in Canada 
  • Glassdoor: IT Desktop Support Analyst Salaries by Location

Career Outlook

The career outlook for an IT Desktop Support Analyst is promising. The demand for this job is growing every year. According to the Bureau of Labor Statistics, the employment of computer support specialists, which includes IT Desktop Support Analysts, is projected to increase by 8% from 2019 to 2029. This growth is faster than average for all occupations.

As technology advances, more and more businesses rely on computer systems. There will always be a need for IT Desktop Support Analysts to help maintain and troubleshoot these systems. Additionally, with the rise of remote work, there is a growing need for IT professionals who can effectively support remote workers.

In short, the job outlook for an IT Desktop Support Analyst is excellent. The demand for this job is only going to keep increasing, and this is a great time to be in the information technology industry.

Frequently Asked Questions (FAQ)

Q: What does an IT Desktop Support Analyst do?

A: An IT Desktop Support Analyst provides technical support to end-users on computers, printers, software, and other hardware devices.

Q: What are the main responsibilities of an IT Desktop Support Analyst?

A: The main responsibilities of an IT Desktop Support Analyst include troubleshooting and resolving technical issues, installing software and hardware, maintaining and updating systems and applications, and providing technical training to users.

Q: What skills are required to become an IT Desktop Support Analyst?

A: An IT Desktop Support Analyst needs to have strong technical knowledge, excellent communication and problem-solving skills, and the ability to work under pressure.

Q: Can an IT Desktop Support Analyst work remotely or is this job location-specific?

A: While some of the tasks can be performed remotely, an IT Desktop Support Analyst must be available on-site to help troubleshoot and solve technical problems as needed.

Q: What kind of educational background is required to become an IT Desktop Support Analyst?

A: A bachelor's degree in Information Technology or a related field is often required, although some employers will accept an associate's degree or equivalent work experience. Certifications in specific technologies like Microsoft or Cisco are highly valued.


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