IT Field Support Engineer

Last Updated:
July 18, 2023

Job Description Overview

An IT Field Support Engineer is a professional who works in the Information Technology industry and provides technical support to employees or clients. This job requires the working knowledge of computer hardware and software, along with the ability to solve problems and troubleshoot technical issues. The IT Field Support Engineer job description encompasses a wide range of tasks, from installing software and hardware to providing technical support via phone, email, or in-person. This professional must possess excellent communication skills, as they will engage with employees and clients of varying technical aptitudes. They should be detail-oriented and have excellent problem-solving skills as they must work quickly and efficiently to get people back to work. In addition to fixing issues, IT Field Support Engineers should be able to prioritize and escalate complex problems to higher-level support teams. A willingness to learn new technologies and a technical degree or certification are often required for this role.

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Job Duties and Responsibilities

  • Troubleshoot and solve computer hardware and software problems for end-users in the field.
  • Install and configure new hardware, software, and operating systems on desktop and laptop computers.
  • Set up and maintain computer networks, servers, and telecommunication equipment.
  • Provide training and technical assistance to end-users to help them use technology effectively.
  • Evaluate and recommend new hardware and software technologies that will improve performance, security, and productivity.
  • Monitor and maintain IT systems to ensure they are secure, stable, and operational at all times.
  • Document and track issues and solutions in a ticketing system to ensure timely and accurate resolution.
  • Collaborate with other members of the IT team to provide seamless IT support and service to end-users across the organization.
  • Follow IT policies and procedures, maintain records, and communicate with stakeholders effectively.
  • Adhere to industry standards and best practices to maintain high levels of reliability, availability, and performance for all IT systems.

Experience and Education Requirements

To become an IT Field Support Engineer, you need education and experience in the field of Information Technology. Generally, this job requires an associate's or bachelor's degree in Computer Science or related fields, but some employers may accept a high school diploma with several years of experience in IT. 

You should also have hands-on experience working with computer hardware, software, and networking technologies. Experience with remote desktop software, troubleshooting tools, and customer service skills are an essential requirement for this position. 

IT Field Support Engineers often need to lift and carry heavy equipment and may have to work at odd times. You also need to stay current with the latest technology developments and stay abreast of industry trends. It is essential to possess good communication and problem-solving skills to be successful in this role.

Salary Range

If you're wondering about the salary range for an IT Field Support Engineer, it varies depending on the location, experience, and company. In the United States, the average salary range for this position is between $46,000 and $89,000 per year, with an average of $63,000 per year. However, IT Field Support Engineers can earn much higher salaries in cities like San Francisco, New York, or Chicago. Moreover, in countries like the United Kingdom and Australia, the salary range for IT Field Support Engineers is similar to that of the United States. Keep in mind that these salaries may vary depending on the company's size and industry.

Sources:

  • Glassdoor: https://www.glassdoor.com/Salaries/it-support-engineer-salary-SRCH_KO0,19.htm
  • Payscale: https://www.payscale.com/research/US/Job=ITSupportEngineer/Salary
  • Indeed: https://www.indeed.com/salaries/IT-Support-Engineer-Salaries

Career Outlook

The career outlook for IT Field Support Engineers is set to grow continuously over the next five years. The demand for IT professionals in various roles is expected to increase by 11% from 2019 to 2029, which is much faster than the average for other occupations, according to the Bureau of Labor Statistics. This growth is due to the widespread use of technology in many areas of industry and commerce. With the advancing technology, IT support engineers would have plenty of new opportunities and experience to explore. The career path for IT Field Support Engineers has the potential for growth, as there will always be a need for skilled professionals who can effectively manage and maintain the technology systems.

Frequently Asked Questions (FAQ)

Q: What does an IT Field Support Engineer do?

A: IT Field Support Engineers are responsible for deploying, maintaining, and troubleshooting computer systems, networks, and other IT equipment for businesses and organizations.

Q: What qualifications are needed for an IT Field Support Engineer?

A: IT Field Support Engineers typically have a degree in computer science or a related field, as well as experience working in IT support. They should also have strong problem-solving and customer service skills.

Q: What kind of tasks might an IT Field Support Engineer perform on a typical day?

A: IT Field Support Engineers might install new software, troubleshoot hardware, update operating systems and programs, and provide technical support to end-users. They might also assist colleagues on larger projects or assist with IT training.

Q: What are some challenges that IT Field Support Engineers might face in their work?

A: IT Field Support Engineers need to keep up with rapidly evolving technology, troubleshoot complicated problems under pressure, and communicate technical issues and resolutions to non-technical individuals.

Q: What opportunities for career advancement are available to IT Field Support Engineers?

A: IT Field Support Engineers can advance into management or technical lead roles or specialize in a specific area such as cybersecurity or cloud computing. Continuing education and certification can also lead to career advancement.


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