IT Field Support Specialist

Last Updated:
June 29, 2023

Job Description Overview

An IT Field Support Specialist is responsible for providing technical support and assistance to end-users in the field. They troubleshoot hardware and software issues, install and maintain computer systems, and network equipment. This job requires excellent communication and problem-solving skills to diagnose and resolve technical issues promptly. 

IT Field Support Specialists work for software companies, consulting firms or organizations with large technology departments. They travel to different locations and provide on-site support, as well as remote assistance. They work with a wide range of technology, including hardware, software, and peripherals such as printers and scanners. 

To succeed in the IT Field Support Specialist job, you should have a degree in Computer Science, Information Technology, or a related field. You should also have expertise in network administration, Microsoft Office Suite, and troubleshooting techniques. Additionally, having a Certification in CompTIA, A+ or Net+ is a plus. 

Overall, the IT Field Support Specialist is a vital role in the Information Technology industry. They help ensure the smooth operation of computer systems, networks, and applications, which is a critical function for modern businesses.

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Job Duties and Responsibilities

  • Provide technical support and troubleshooting for hardware and software issues.
  • Install, configure, and maintain computer systems and peripherals.
  • Monitor and maintain network connectivity and security.
  • Train end-users on software and hardware usage.
  • Evaluate and recommend new technologies and solutions.
  • Collaborate with other IT professionals and departments.
  • Maintain accurate inventory of hardware, software, and licenses.
  • Create and maintain documentation for IT systems and procedures.

Experience and Education Requirements

If you want to be an IT Field Support Specialist, you need a mix of education and experience. Firstly, you need a high school diploma or a GED. Next, an Associate's degree in Information Technology or a related field would be helpful, but a Bachelor's degree is not usually required. More importantly, you should have experience working in various areas of IT such as software installation, hardware troubleshooting, network connectivity, and system maintenance. Some employers may also require certifications such as CompTIA A+ or Microsoft Certified Solutions Associate. Strong communication skills, problem-solving abilities, and a customer service mindset are also important for success in this role.

Salary Range

An IT Field Support Specialist is a technical support professional who assists users with resolving computer hardware and software problems. According to Ziprecruiter, the average IT Field Support Specialist salary range in the United States is between $39,500 to $66,000 per year, with a median salary of $51,000. This salary range can vary depending on factors such as location, experience, and qualifications. For example, an IT Field Support Specialist in San Francisco can make an average of $76,000 per year, while one in Atlanta can make an average of $51,000 per year. In the United Kingdom, the average salary for an IT Field Support Specialist is £25,535 per year, according to Payscale.

Sources:

  • https://www.ziprecruiter.com/Salaries/IT-Field-Support-Specialist-Salary
  • https://www.payscale.com/research/UK/Job=ITFieldSupport_Specialist/Salary

Career Outlook

If you're interested in a career as an IT field support specialist, you'll be happy to know that the job outlook looks positive for the next 5 years. According to the Bureau of Labor Statistics, employment in this field is projected to grow 8% from 2019 to 2029, which is faster than the average for all occupations. This is due to the increasing importance of technology in nearly every industry, as well as the need for technical support personnel to maintain and troubleshoot systems. 

Employment opportunities for IT field support specialists can be found in a range of industries such as health care, finance, and construction, among others. If you have experience in network design, security, and wireless systems, you may have even better job prospects, as employers look for more specialized skills.

As you gain experience and additional certifications, you can progress along your career path to more senior roles such as network and systems administrator, technical project manager, or even chief information officer.

Overall, the future looks bright for those looking to enter the IT field support specialist profession. As long as technology continues to grow in importance in our daily lives, the need for skilled professionals in this field will only increase.

Frequently Asked Questions (FAQ)

Q: What is an IT Field Support Specialist?

A: An IT Field Support Specialist is a professional who provides technical support to the end-users of computer and IT equipment in an organization.

Q: What are the primary responsibilities of an IT Field Support Specialist?

A: The primary responsibilities of an IT Field Support Specialist include installing, maintaining, troubleshooting, and repairing computer hardware, software, and other IT-related equipment.

Q: What skills are necessary to become an IT Field Support Specialist?

A: An IT Field Support Specialist should possess skills such as problem-solving, critical thinking, communication, and technical skills related to computer hardware and software.

Q: What are the education and experience requirements for becoming an IT Field Support Specialist?

A: A degree or a diploma in Computer Science or Information Technology, along with relevant certifications and hands-on experience, is typically required to become an IT Field Support Specialist.

Q: What is the job outlook for IT Field Support Specialists?

A: The job outlook for IT Field Support Specialists is positive, as more and more organizations adopt technology and require IT support. According to the Bureau of Labor Statistics, employment of computer support specialists is projected to grow 8 percent from 2019 to 2029, much faster than the average for all occupations.


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