IT Knowledge Management Analyst

Last Updated:
June 29, 2023

Job Description Overview

An IT Knowledge Management Analyst is responsible for managing information and knowledge within an organization’s IT department. This role involves identifying, capturing, and sharing knowledge and best practices to improve the IT department's overall efficiency and effectiveness. A typical IT Knowledge Management Analyst job description includes analyzing and evaluating current knowledge management practices, collaborating with other departments to create standardized procedures and guidelines, and designing and implementing new knowledge management systems. 

The IT Knowledge Management Analyst must also ensure that the IT department's knowledge and information are easily accessible to employees and stakeholders, often utilizing platforms such as SharePoint, knowledge bases, and knowledge repositories. This role may also require the IT Knowledge Management Analyst to create training materials and conduct training sessions with employees to ensure effective knowledge sharing. 

Overall, the IT Knowledge Management Analyst job description requires a strong understanding of IT processes and technologies, excellent communication and collaboration skills, and the ability to analyze data and make recommendations for improvement.

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Job Duties and Responsibilities

  • Collect and organize information related to IT systems and infrastructure.
  • Develop and maintain a knowledge base of IT best practices and standard operating procedures.
  • Communicate and share knowledge across teams to improve efficiency and problem-solving.
  • Identify areas where technology can improve business processes and facilitate system upgrades as necessary.
  • Design and implement strategies for training and knowledge sharing among team members.
  • Analyze data and metrics to identify trends and address issues related to IT performance and service delivery.
  • Research new technology solutions and assess their potential impact on organizational goals.
  • Recommend strategies for data management and security, including backup and disaster recovery plans.
  • Develop and manage documentation related to IT systems, including technical specifications and user manuals.
  • Collaborate with IT teams to assess user needs and develop customized solutions that meet business objectives.

Experience and Education Requirements

To become an IT Knowledge Management Analyst, you typically need a college degree in a computer-related field like Information Technology, Computer Science or Management Information Systems. A two-year associate's degree might suffice for a junior role, but higher-level positions demand a bachelor's or master's degree. Employers may also require several years of work experience, preferably in IT or knowledge management, to prove you have hands-on knowledge of the industry's procedures, policies, and best practices. A certification from industry-leading organizations like the Knowledge Management Professional Society (KMPS) or the International Association for Computer Information Systems (IACIS) may set you apart from other candidates.

Salary Range

As an IT Knowledge Management Analyst, the expected salary range in the United States is between $60,000 to $120,000 per year. According to Payscale, the average salary for this position is $77,000 per year. However, this varies depending on the company, experience level, location, and industry. For instance, those employed in the software development industry can expect a higher salary than those in healthcare. In Canada, the average salary for an IT Knowledge Management Analyst is CAD 70,000 per year, while in the United Kingdom, it ranges between £30,000 to £50,000. IT Knowledge Management Analyst salary range also varies by state in the US. 


  1. Payscale -
  2. Glassdoor -,28.htm
  3. Indeed -

Career Outlook

The career outlook for an IT Knowledge Management Analyst in the Information Technology industry is quite positive over the next 5 years. According to the Bureau of Labor and Statistics, occupations in computer and information technology are projected to grow 11% from 2019 to 2029, much faster than the average for all occupations. As companies continue to rely on technology to expand their business, the demand for IT professionals, including knowledge management analysts, will remain high.

Furthermore, as the volume of digital data continues to increase, organizations will require skilled professionals to help them manage and analyze this data effectively. IT Knowledge Management Analysts help organizations capture, store, and share important knowledge and information among their employees. Their role is crucial in streamlining communication and improving efficiency in organizations.

Overall, the outlook for an IT Knowledge Management Analyst is strong and likely to grow in the coming years, making it an excellent career choice for anyone interested in information technology.

Frequently Asked Questions (FAQ)

Q: What is an IT Knowledge Management Analyst?

A: An IT Knowledge Management Analyst is a professional who creates, manages and organizes documents and knowledge within an Information Technology organization.

Q: What are the duties of an IT Knowledge Management Analyst?

A: An IT Knowledge Management Analyst collects and organizes relevant information, analyzes it, and makes sure it is easily accessible to members of the organization. They also evaluate information that needs to be added, modified, or deleted.

Q: What skills are required to be a successful IT Knowledge Management Analyst?

A: Strong analytical skills and the ability to communicate effectively are essential skills. Familiarity with content management systems, data analysis tools, and project management software are also favorable.

Q: What is the work environment like for an IT Knowledge Management Analyst?

A: They work in a business environment and must perform their duties while ensuring the systems and information are always reliable. Due to heavy reliance on technology, they may work on-site or remotely.

Q: What education/experience is required to become an IT Knowledge Management Analyst?

A: Most employers require a bachelor's degree in computer science or information technology, and some also require experience with knowledge management systems. Certifications in the field are also helpful.

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