IT Network Support Specialist

Last Updated:
June 29, 2023

Job Description Overview

As an IT Network Support Specialist, you'll work in the Information Technology industry to keep computer networks running optimally. Your primary responsibilities will be to monitor, maintain and troubleshoot computer networks in your organization. You'll be responsible for diagnosing network issues, configuring networks and hardware, and installing software. You will work closely with network administrators and other IT professionals to ensure the smooth functioning of networks, identifying areas for improvement, and making recommendations for updates and upgrades. Additionally, you will support end-users in resolving issues with their devices, software, and connectivity. To succeed in this job, you'll need strong critical thinking skills, excellent communication skills, and a high level of technical proficiency with network management tools and technologies. If you love solving problems and working with technology, an IT Network Support Specialist job description might be the right fit for you.

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Job Duties and Responsibilities

  • Troubleshoot and resolve network issues to ensure connectivity and performance
  • Install, configure, and maintain network hardware and software
  • Monitor network performance and security to identify potential problems
  • Collaborate with other IT staff to support business operations and initiatives
  • Provide technical assistance and training to end-users
  • Document network design, maintenance, and troubleshooting procedures
  • Maintain backup and disaster recovery plans for network systems
  • Keep up-to-date with new technologies and recommend upgrades or improvements
  • Ensure compliance with IT policies and standards to maintain network security and stability.

Experience and Education Requirements

A job as an IT Network Support Specialist in the Information Technology industry generally requires education and experience in the field of computer networking. This includes knowledge of network protocols, operating systems, and hardware. A degree in computer science, information technology, or a related field is preferred, but not always required. Hands-on experience with network configuration, troubleshooting, and security is also necessary. Employers often look for candidates with industry certifications such as Network+ and CCNA. Strong communication skills and the ability to work well under pressure are key components of the job. Continuing education and staying up-to-date with the latest technologies and trends is crucial for success in this field.

Salary Range

IT Network Support Specialist salary range varies depending on various factors such as location, company, experience, and skills. In the United States, the average salary range of an IT Network Support Specialist is around $40,000 to $80,000 per year, with the median salary being approximately $54,000 per year according to However, the salary range can go up to $100,000 or more for those with extensive experience and advanced skills.

International average annual salaries for IT Network Support Specialists include CAD 55,000 in Canada and AUD 69,000 in Australia.


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Career Outlook

IT Network Support Specialists are very important professionals in the technology industry. According to the Bureau of Labor Statistics, the job growth for network and computer systems administrators is projected to be 4% from 2019 to 2029, which is about as fast as the average for all occupations. This means that the career outlook for IT Network Support Specialists is expected to remain positive over the next five years. 

With the rise of remote work and the increasing need for companies to stay connected to customers and employees online, the demand for skilled IT professionals is likely to continue its upward trajectory. To succeed in this field, IT Network Support Specialists must stay up to date with the latest technology trends, have a strong foundation in networking, and possess excellent communication skills to work with users of different technical levels.

In conclusion, IT Network Support Specialists have a positive career outlook, with expected job growth in the upcoming years. With the increasing need for technology in today's world, it’s an exciting time to enter the IT industry as an IT Network Support Specialist.

Frequently Asked Questions (FAQ)

Q: What does an IT Network Support Specialist do?

A: An IT Network Support Specialist is responsible for maintaining, troubleshooting, and repairing computer networks within an organization. They handle issues related to hardware, software, and connectivity.

Q: What kind of education or training do I need to become an IT Network Support Specialist?

A: To become an IT Network Support Specialist, you typically need an associate or bachelor's degree in information technology or a related field. You may also need to obtain additional certifications for specific technologies or systems.

Q: What are some common tasks that an IT Network Support Specialist may perform?

A: An IT Network Support Specialist may perform tasks such as installing and configuring computer networks, troubleshooting and repairing issues, performing regular maintenance and updates, and ensuring network security and backups.

Q: What qualities and skills are important for an IT Network Support Specialist to have?

A: An IT Network Support Specialist should have strong problem-solving and communication skills, as well as a solid understanding of computer networks and technology. They should also be detail-oriented, organized, and able to work well under pressure.

Q: What kind of job outlook and salary can I expect as an IT Network Support Specialist?

A: Job growth for IT Network Support Specialists is projected to be higher than average over the next decade, with a median salary of around $63,000 per year according to the Bureau of Labor Statistics. Salaries may vary depending on location, experience, and education level.

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