IT Relationship Manager

Last Updated:
June 29, 2023

Job Description Overview

An IT Relationship Manager is responsible for managing the relationship between the IT department and other departments within an organization. This role requires a mix of technical and interpersonal skills, as the IT Relationship Manager must be able to understand the needs of both IT and non-IT stakeholders. They must communicate effectively with both groups to ensure that IT strategies align with the goals of the organization. IT Relationship Manager job description often includes developing and maintaining long-term plans, overseeing project execution, and facilitating discussions between different departments.

The IT Relationship Manager must possess excellent collaboration skills as they often serve as a liaison between IT and other business units. They must also have knowledge of the IT industry and be able to stay up-to-date on emerging technology trends. Ultimately, the goal of an IT Relationship Manager is to ensure that the IT department is aligned with the needs of the organization and that IT services are meeting the needs of all stakeholders.

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Job Duties and Responsibilities

  • Building strong relationships with clients to understand their technology needs
  • Identifying opportunities for technology improvement and innovation
  • Collaborating with various departments to ensure technology solutions align with overall business goals
  • Providing technical expertise and guidance to clients
  • Managing multiple projects simultaneously while monitoring project timelines and budgets
  • Ensuring effective communication between clients and internal teams
  • Developing and implementing strategies for client retention and growth
  • Staying informed about emerging technology trends and how they could benefit clients
  • Conducting regular meetings with clients to assess satisfaction and identify areas for improvement.

Experience and Education Requirements

As an IT Relationship Manager, you'll need to have a good understanding of information technology as well as excellent communication skills. Typically, employers want candidates with at least a bachelor's degree in a computer-related field. This can be anything from computer science to information systems to software engineering. However, some employers may consider candidates with a business degree and relevant IT work experience. 

In addition to education, you'll need experience working in the IT industry with a focus on relationship management. This means you should have experience building and maintaining relationships with clients and stakeholders. You should also have a deep understanding of the products and services you are managing, as well as the ability to think strategically and solve complex problems. Strong leadership skills, project management experience, and a customer-focused mindset will also be valuable for this role.

Salary Range

Are you curious about the IT Relationship Manager salary range in the US? According to Glassdoor, the average base salary for this position is $101,000 per year, with a range of $72,000 to $138,000. This is based on data from over 600 IT Relationship Managers in the US. 

In other countries, salaries may vary. For example, in Australia, the average base salary for this position is AUD 125,000 per year, according to Seek. In the UK, the range is between £40,000 and £80,000 per year, according to Totaljobs. 

Keep in mind that salaries may also depend on factors such as years of experience, industry, and location. If you're interested in becoming an IT Relationship Manager or are currently in this role, be sure to do research on specific companies and industries to get a more accurate estimate. 

Sources: 

  • Glassdoor: https://www.glassdoor.com/Salaries/it-relationship-manager-salary-SRCH_KO0,23.htm
  • Seek: https://www.seek.com.au/job/51170005?type=standout#searchRequestToken=40d5af5e-0445-4c5b-b864-fbf5fab9ed70
  • Totaljobs: https://www.totaljobs.com/salary-checker/average-it-relationship-manager-salary

Career Outlook

The career outlook for an IT Relationship Manager is looking promising in the next five years. According to the Bureau of Labor Statistics, employment in the field of computer and information systems management is projected to grow by 10% from 2019 to 2029, which is much faster than the average for all occupations. IT Relationship Managers play an integral role in cultivating relationships between the IT department and other departments in a business, ensuring that technology is aligned with business objectives. As businesses continue to rely on technology to drive their growth, the demand for skilled IT Relationship Managers should continue to rise. In short, if you're looking for a career in IT that involves communication, strategy and planning, then becoming an IT Relationship Manager could be a smart move.

Frequently Asked Questions (FAQ)

Q: What is an IT Relationship Manager?

A: An IT Relationship Manager is responsible for managing the relationship between the IT department and other departments within an organization.

Q: What are the main responsibilities of an IT Relationship Manager?

A: The main responsibilities of an IT Relationship Manager are to establish and maintain strong relationships with other departments, communicate effectively, understand the needs of the business, and ensure that the IT department is meeting those needs.

Q: What skills does an IT Relationship Manager need to have?

A: An IT Relationship Manager needs to have strong communication skills, analytical skills, and the ability to understand both technical and business concepts. Additionally, they should be good at problem-solving and conflict resolution.

Q: What kind of education or experience is required for an IT Relationship Manager?

A: An IT Relationship Manager typically has a bachelor's degree in information technology or a related field, along with experience working in IT or another related field. They may also have experience in project management, customer service, or relationship management.

Q: What are the common challenges that an IT Relationship Manager faces?

A: Common challenges that an IT Relationship Manager may face include managing competing priorities, working within budget constraints, building and maintaining relationships with difficult stakeholders, and managing change within the organization.


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