IT Specialist II

Last Updated:
June 29, 2023

Job Description Overview

An IT Specialist II is responsible for diagnosing, repairing, and maintaining the computer software, hardware, and network systems that organizations use to conduct business efficiently. In this role, you'll support and manage the technology that powers the company's daily operations.

As an IT Specialist II, your primary duties include developing and implementing solutions to computer problems identified by users, testing and evaluating new technology, maintaining existing software systems, and providing technical support to employees.

You'll also be in charge of updating systems to ensure that they are secure and that they comply with company policies and government regulations. This job requires strong problem-solving, analytical, and communication skills, as well as a thorough understanding of computer systems and network architecture.

To become an IT Specialist II, you'll need a bachelor's degree in computer science or a related field, as well as relevant certifications such as CompTIA A+, Network+, or Security+. IT Specialist II job descriptions vary by industry, so qualifications and job duties may differ from one company to another.

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Job Duties and Responsibilities

  • Install and configure hardware, software, and network systems for users.
  • Troubleshoot and resolve computer-related issues and errors.
  • Provide technical support and assistance to end-users.
  • Ensure security measures are in place to protect computer systems and data.
  • Maintain and update documentation of IT procedures and software licenses.
  • Collaborate with cross-functional teams to identify and implement IT solutions and improvements.
  • Install and manage antivirus and anti-spyware software to protect computer systems from malware and viruses.
  • Monitor network systems and logs to ensure network uptime and detect security breaches.
  • Perform regular backups and disaster recovery procedures to protect sensitive data.

Experience and Education Requirements

To become an IT Specialist II, you need to have a strong background in Information Technology (IT) and good experience in this field. You usually need a college degree in IT, computer science, or a similar field. Some employers may also require you to have certifications in areas such as security, networking, or programming. In terms of experience, you will typically need several years of experience working with computer systems, networks, and software. This will include experience with troubleshooting, maintaining and upgrading systems. Strong communication skills, problem-solving abilities, and a passion for keeping up with new developments in technology are also valuable traits for an IT Specialist II.

Salary Range

IT Specialist II salary range in the United States varies based on several factors, such as experience, certifications, and location. According to Glassdoor, the median salary for IT Specialist II in the United States is $69,209 per year, with salaries ranging from $51,000 to $93,000 per year. In Canada, the median salary for IT Specialist II is CAD 68,925 per year, according to Payscale.

In Europe, the average salary for IT Specialist II in Germany is €53,000 per year, according to Indeed. In Australia, the median salary for IT Specialist II is AUD 75,000 per year, according to Payscale.

Overall, the salary range for IT Specialist II is competitive, and it is dependent on several factors. Candidates with advanced degrees and certifications, as well as in-demand skills, are likely to earn higher salaries. 

Sources: 

  • Glassdoor: https://www.glassdoor.com/Salaries/it-specialist-ii-salary-SRCH_KO0,17.htm 
  • Payscale: https://www.payscale.com/research/CA/Job=ITSpecialistII/Salary 
  • Indeed: https://www.indeed.com/q-IT-Specialist-II-jobs.html

Career Outlook

The career outlook for an IT Specialist II in the Information Technology industry over the next 5 years looks promising as the industry continues to grow. According to the Bureau of Labor Statistics, the employment of computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. As technology continues to evolve, the demand for IT specialists who can implement and maintain computer systems will continue to increase. This means that there will be more job opportunities and career advancement for IT specialists with experience and skills in areas such as cloud computing, cybersecurity, and data analysis.

Frequently Asked Questions (FAQ)

Q: What does an IT Specialist II do?

A: An IT Specialist II is responsible for resolving technical issues and providing technical support to employees within an organization.

Q: What skills are necessary for an IT Specialist II?

A: An IT Specialist II should have strong problem-solving skills, extensive technical knowledge, excellent communication abilities, teamwork and project management experience.

Q: What qualifications are required for an IT Specialist II?

A: A bachelor's degree in computer science, information technology or related field is preferred, along with several years of experience working in IT.

Q: What types of tasks are handled by an IT Specialist II?

A: An IT Specialist II troubleshoots hardware/software problems, maintains technical documentation, installs and maintains networks, and updates software.

Q: What is the career outlook for IT Specialists?

A: According to the Bureau of Labor Statistics, the employment of computer and information technology occupations is projected to grow by 11% from 2019 to 2029, much faster than the average for all occupations.


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