IT Support Manager Assistant

Last Updated:
June 29, 2023

Job Description Overview

The IT Support Manager Assistant job description is broad and requires handling various aspects of Information Technology. The IT Support Manager Assistant aims to assist the IT Support Manager in every aspect of their job, ensuring the smooth running of all IT systems. They help maintain computer systems and provide support to users who have technical issues. Additionally, they create daily reports, schedule maintenance, install software, and ensure that all computer networks run efficiently. An IT Support Manager Assistant also carries out regular updates on operating systems and provides user training to non-technical staff. Attention to detail, problem-solving skills, and strong communication abilities are key to success in this field. Finally, the Assistant should have a passion for technical work and always be willing to learn new things.

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Job Duties and Responsibilities

  • Assist IT support managers in troubleshooting and resolving computer hardware, software, and network issues
  • Communicate effectively with end users and team members to handle IT support requests and escalate issues as necessary
  • Set up and maintain computer systems, including installations, updates, and backups
  • Monitor and maintain computer network security to protect against cyber threats and data breaches
  • Manage and update inventory of computer systems, software licenses, and other IT assets
  • Help develop and document IT policies, procedures, and guidelines to ensure compliance and best practices
  • Provide training and guidance to end users on proper use of computer systems, software, and equipment
  • Stay up-to-date with new technologies and IT trends to continuously improve IT services and support
  • Participate in IT projects and initiatives, assisting with planning, implementation, and evaluation as needed.

Experience and Education Requirements

To get a job as an IT Support Manager Assistant, you usually need to have a high school diploma or GED. It can also be helpful to have some post-secondary education, like an associate's or bachelor's degree in computer science or a related field. Experience working in IT support is a must. You need to know how to troubleshoot computer and network issues, install and update software, and maintain hardware. Good communication skills are also important, as you'll need to explain technical concepts to non-technical people. In summary, to become an IT Support Manager Assistant, you need a mix of education and experience in the IT field.

Salary Range

If you're curious about the salary range for an IT Support Manager Assistant, you can expect to earn anywhere from $40,000 up to $75,000 annually in the United States. However, this amount can vary depending on factors such as location, industry, and experience level. For example, in New York City, the average IT Support Manager Assistant salary is $57,521 per year, while in Houston, Texas, it's $53,789 per year.

In other countries, the IT Support Manager Assistant salary range can also differ. In the United Kingdom, the average salary for this position is around £22,000 to £40,000 per year, while in Canada, it's around C$49,832 per year.

Sources: 

  • Glassdoor.com 
  • Indeed.com 
  • Salaryexpert.com

Career Outlook

The career outlook for an IT Support Manager Assistant looks promising over the next five years. According to the US Bureau of Labor Statistics, the demand for computer and information technology occupations is projected to grow by 11% from 2019 to 2029, much faster than the average for all occupations. As technology continues to evolve and companies rely heavily on technology to operate, the need for IT support roles will increase.

As an IT Support Manager Assistant, you will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and managing computer networks. This is a vital role in the technology industry, ensuring that the organization's IT infrastructure runs smoothly.

In conclusion, the outlook for IT Support Manager Assistant is looking bright, with a growing demand for IT professionals in the coming years. If you are interested in pursuing a career in the technology industry, this could be an excellent opportunity for you.

Frequently Asked Questions (FAQ)

Q: What does an IT Support Manager Assistant do?

A: An IT Support Manager Assistant provides technical and administrative support to the IT department. They troubleshoot computer hardware and software problems, assist with network administration tasks, and manage inventory and budget for IT equipment and supplies.

Q: What are the qualifications to become an IT Support Manager Assistant?

A: Most employers require at least an associate's degree in information technology or a related field. Additionally, experience in IT support or customer service is beneficial. Strong analytical, communication, and problem-solving skills are also necessary.

Q: What are the typical duties of an IT Support Manager Assistant?

A: Duties include answering helpdesk calls and resolving technical issues, managing and maintaining hardware and software systems, testing and evaluating new technologies, communicating with vendors, creating and administering user accounts, and ensuring data backups and security.

Q: What are the working conditions like for an IT Support Manager Assistant?

A: IT Support Manager Assistants work in an office environment and often work long hours or on-call shifts to provide round-the-clock technical support. They may be required to work weekends, holidays, or during times of system failure or maintenance.

Q: What are the career opportunities for an IT Support Manager Assistant?

A: With experience, an IT Support Manager Assistant can advance to become a helpdesk supervisor, network administrator, or IT manager. Additionally, they can pursue certifications in a specialized field of IT, such as cybersecurity or cloud computing, to improve their job prospects.


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