IT Support Specialist II

Last Updated:
June 29, 2023

Job Description Overview

An IT Support Specialist II is a professional who provides technical assistance to businesses and organizations. The primary role of an IT Support Specialist II is to troubleshoot problems with computer hardware or software and provide solutions to end-users. They also help install and configure new hardware and software, and maintain existing systems.

 IT Support Specialist II job description requires the person to have excellent communication and customer service skills to interact with end-users. They must possess a deep understanding of computer hardware, software, and networking technologies. They must also have an analytical mind and be able to think critically to solve problems.

If you are considering a career as an IT Support Specialist II, you should have a Bachelor’s degree in Computer Science or a related field. Relevant certifications like CompTIA A+, CCNA, and Microsoft Certified Solutions Associate (MCSA) can be an added advantage. Being an IT Support Specialist II can be a challenging and rewarding career, providing an opportunity for you to make an impact in the technology industry.

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Job Duties and Responsibilities

  • Responding to and resolving technical issues reported by users.
  • Installing and configuring hardware and software systems, network devices, and peripherals.
  • Setting up user accounts and permissions, and managing user access.
  • Providing training and support to users on how to use technology tools and applications.
  • Monitoring and maintaining computer systems and network performance, and troubleshooting issues proactively.
  • Creating and updating technical documentation, guides, and manuals.
  • Testing and reviewing new software and hardware releases to ensure compatibility with existing systems.
  • Maintaining an inventory of IT assets, equipment, and software licenses.
  • Collaborating with other IT teams, vendors, and service providers to ensure smooth technology operations.
  • Staying up-to-date with technological advancements and industry trends to recommend improvements and upgrades to existing systems.

Experience and Education Requirements

If you want to become an IT Support Specialist II, you'll need some education and experience in the IT industry. Typically, you'll need a 2-year technical degree or a similar qualification. Additionally, you should have at least 2-4 years of experience in supporting IT systems and providing excellent customer service.

As an IT Support Specialist II, you'll need to understand networks, operating systems, software applications, and hardware configurations. You should also be able to troubleshoot problems and resolve issues quickly and effectively. Additionally, you'll need excellent communication and interpersonal skills, as well as a customer-focused attitude.

Overall, if you're passionate about technology and have some relevant education and experience, you could be a great fit for a job as an IT Support Specialist II.

Salary Range

An IT Support Specialist II can expect to earn an average salary of $55,000 to $68,000 per year in the United States, according to recent data from Payscale.com. Factors such as location, years of experience, and industry can affect salary range. For example, those in the technology and financial services industries tend to earn more than those in the non-profit or education sectors. 

In the United Kingdom, an IT Support Specialist II can expect to earn between £25,000 and £34,000 per year, according to Indeed.co.uk.

Sources:

  • Payscale.com: https://www.payscale.com/research/US/Job=ITSupportSpecialist/Salary
  • Indeed.co.uk: https://www.indeed.co.uk/salaries/IT-Support-Specialist-II-Salaries

Career Outlook

According to the Bureau of Labor Statistics, the employment of IT Support Specialists is projected to grow 8% from 2019 to 2029, faster than the average for all occupations. This means the demand for IT Support Specialists II is likely to increase in the next five years. The IT industry isn’t shrinking, on the contrary, companies in various sectors are investing significantly in technology. Therefore, IT support specialists will continue to be critical for businesses to manage their computer systems and related technology. This is good news for those pursuing a career in IT Support. In summary, the future for IT Support Specialists II looks promising, and those with expertise in cybersecurity, cloud computing, and big data are highly sought-after.

Frequently Asked Questions (FAQ)

Q: What does an IT Support Specialist II do?

A: An IT Support Specialist II provides technical support to users, diagnoses and resolves technical issues, and maintains computer systems and networks.

Q: What are the qualifications needed to become an IT Support Specialist II?

A: A high school diploma, technical degree or certification, and several years of experience in an IT support role are typically required. Good communication and problem-solving skills are also important.

Q: What are some common tasks an IT Support Specialist II performs?

A: An IT Support Specialist II typically installs and configures software and hardware, troubleshoots and resolves technical issues, assists with network and email setup, and provides training and support to users.

Q: What are some tools and software an IT Support Specialist II needs to be familiar with?

A: An IT Support Specialist II should be proficient in operating systems such as Windows and Mac OS, as well as software such as Microsoft Office and antivirus programs. Familiarity with help desk software is also typically required.

Q: What are some challenges an IT Support Specialist II may face on the job?

A: An IT Support Specialist II may encounter difficult users, complex technical issues, and may need to work under tight deadlines. Staying up-to-date with the latest technologies and best practices is also important for success in this role.


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