IT Technical Support Specialist III

Last Updated:
June 29, 2023

Job Description Overview

An IT Technical Support Specialist III is a professional in the Information Technology industry who provides technical support services to resolve software, hardware, and network issues. They are responsible for troubleshooting problems, diagnosing and repairing computer equipment, installing and configuring software and hardware, and resolving issues with printers, scanners, and other peripherals. The IT Technical Support Specialist III must ensure that all systems are up to date, secure, and fully functional. They must also have excellent communication skills to interact effectively with end-users, colleagues, and other stakeholders. In addition, the IT Technical Support Specialist III job description requires expertise in various programming languages, operating systems, and platforms, such as Windows, Mac, Linux, and iOS. They must have the ability to work on multiple projects simultaneously and prioritize their work to meet deadlines. To qualify for an IT Technical Support Specialist III job, candidates need a bachelor's degree in Computer Science or a related field and several years of relevant experience in technical support.

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Job Duties and Responsibilities

  • Troubleshoot technical issues related to hardware, software, and network systems.
  • Install and maintain computer software and hardware.
  • Provide technical support and training to end-users on software and hardware applications.
  • Collaborate with other IT professionals to find solutions to complex technical issues.
  • Monitor and maintain computer systems to ensure they run optimally.
  • Ensure that computer systems are secure from unauthorized access and cyber threats.
  • Develop and maintain technical documentation for hardware and software applications.
  • Stay up-to-date with the latest advances in technology and IT systems.
  • Participate in IT project planning and implementation.
  • Maintain regular communication with end-users to ensure their needs and issues are addressed in a timely manner.

Experience and Education Requirements

To become an IT Technical Support Specialist III, you would require a bachelor's degree in Computer Science or a related field with a few years of working experience in IT. A Technical Support Specialist III must be an excellent troubleshooter with computer hardware, software, and network issues. In addition, the candidate must be proficient in managing Windows and Linux servers, and programming languages such as JavaScript, C++, and Python. You should have excellent verbal and written communication skills and the ability to analyze complex issues and provide support solutions. Furthermore, you must have an understanding of databases and system integration techniques. A Technical Support Specialist III should be proactive in learning the latest technologies for providing effective and efficient support to clients.

Salary Range

According to Glassdoor, the national average salary range for an IT Technical Support Specialist III is $50,000 to $85,000 per year in the United States. However, the salary may vary depending on various factors such as location, experience level, and company size.

For example, the average salary for this position is higher in San Francisco, where the range is $74,000 to $123,000 per year. In contrast, the salary range is lower in Houston, ranging from $44,000 to $74,000 per year.

In Canada, the average salary for an IT Technical Support Specialist III is $62,000 per year, with the range between $42,000 to $87,000 per year, according to Neuvoo.

Overall, IT Technical Support Specialist III salary range can be impacted by location, experience, education, and company size. It's important to research and compare the salary range in your area before accepting a job offer.

Sources:

  • Glassdoor.com
  • Neuvoo.ca
  • Payscale.com

Career Outlook

The career outlook for an IT Technical Support Specialist III in the Information Technology industry is expected to grow by 10% over the next 5 years according to the Bureau of Labor Statistics. With the increasing demand for technology, the role of IT support specialists is becoming more important than ever. In this job, you will be responsible for diagnosing and resolving technical problems. As businesses rely more heavily on technology, individuals with technical skills to troubleshoot and maintain it will be in high demand. This means that an IT Technical Support Specialist III can expect higher job security and potentially higher pay as well. It's a great time to be pursuing a career in the technology field!

Frequently Asked Questions (FAQ)

Q: What does an IT Technical Support Specialist III do?

A: An IT Technical Support Specialist III is responsible for providing technical assistance to computer system users, troubleshooting software and hardware issues, and managing databases and networks.

Q: What skills does an IT Technical Support Specialist III need?

A: An IT Technical Support Specialist III needs to have strong technical skills, excellent communication skills, the ability to troubleshoot complex technical problems, and experience in managing databases and networks.

Q: What is the career outlook for an IT Technical Support Specialist III?

A: The career outlook for an IT Technical Support Specialist III is positive, with a projected job growth of 10% over the next 10 years according to the Bureau of Labor Statistics. 

Q: What type of education is required for an IT Technical Support Specialist III?

A: An IT Technical Support Specialist III typically requires a bachelor's degree in computer science or related field, or equivalent work experience in the industry.

Q: What industries employ IT Technical Support Specialist III?

A: IT Technical Support Specialist III can be employed in various industries ranging from health care, finance, manufacturing, and software development.


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