Lead IT Support Specialist II

Last Updated:
September 12, 2023

Job Description Overview

The Lead IT Support Specialist II is a key player in the technology industry. They are responsible for managing, monitoring, and maintaining the company's computer systems and networks. In addition, they provide technical support to the team members on hardware and software-related issues. The Lead IT Support Specialist II job description includes managing the team of IT support technicians, assigning tasks, and ensuring that their work meets the company's standards. They create detailed documentation, including network diagrams, system configurations, and user manuals. They are responsible for maintaining servers, designing backup and disaster recovery plans, and ensuring network security. The position requires someone who is detail-oriented, analytical, and has excellent communication skills. The Lead IT Support Specialist II stays current with emerging technologies and recommends upgrades to the company. They also provide training on new software or procedures as needed.

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Job Duties and Responsibilities

  • Provide technical support to end-users regarding hardware, software, networking, and email issues
  • Monitor and manage IT assets to ensure availability, security and performance of network systems
  • Identify and troubleshoot technical problems and provide timely solutions to minimize downtime and productivity loss
  • Collaborate with other IT teams to implement and maintain technology applications and services
  • Maintain accurate records and documentation of IT support activities using designated tools and systems
  • Respond to emergency IT issues and provide after-hours support as required
  • Keep up-to-date with emerging trends and technologies to provide advice and recommendations for continuous improvement
  • Provide training and guidance to end-users on how to use technology tools effectively and efficiently
  • Lead and supervise the work of junior IT support staff to achieve team objectives
  • Ensure compliance with IT policies, procedures and standards in accordance with organizational goals and regulations.

Experience and Education Requirements

To work as a Lead IT Support Specialist II in the IT industry, you need a combination of education and experience. Typically, an associate's degree or higher is required, with majors in IT or computer science being the preferred choices. In addition, relevant certifications like CompTIA A+ or Network+ are highly valued by employers.

Experience is also crucial for this job, with at least 5 years of experience in IT support or a related field. Employers look for candidates who have worked with Windows and iOS operating systems, network support, and hardware troubleshooting. Good communication, organization, and problem-solving skills are also necessary for this role.

In summary, to become a Lead IT Support Specialist II, you must have an IT-related degree, relevant certifications, and several years of experience in IT support, with a good mix of technical skills and soft skills.

Salary Range

Lead IT Support Specialist II salary range varies depending on location, company size, industry, and experience. According to Glassdoor, the average annual salary for a Lead IT Support Specialist II in the United States is $72,000 - $111,000. This range can be influenced by factors like relevant experience and education.

Data from Payscale also shows similar results, with the average Lead IT Support Specialist II salary in the US ranging between $69,000 to $115,000 per year.

In the UK, the salary range for a Lead IT Support Specialist II according to Totaljobs is £30,000 - £80,000 per annum. Meanwhile, Indeed states that the average salary for Lead IT Support Specialist II in Canada is  $82,403 per year.

Sources:

  1. Glassdoor - https://www.glassdoor.com/Salaries/lead-it-support-specialist-salary-SRCH_KO0,27.htm
  2. Payscale - https://www.payscale.com/research/US/Job=Lead_IT_Support_Specialist/Salary
  3. Totaljobs - https://www.totaljobs.com/salary-checker/average-lead-it-specialist-salaries
  4. Indeed - https://ca.indeed.com/salaries/lead-it-support-specialist-Salaries

Career Outlook

The career outlook for a Lead IT Support Specialist II in the Information Technology industry looks quite promising over the next 5 years. The Bureau of Labor Statistics projects a faster than average growth rate of 8% for computer support specialists (which includes IT Support Specialists) through 2030. With the increasing reliance on technology in our daily lives, there is always going to be a need for individuals who can support and troubleshoot IT issues. Moreover, as IT systems become more complex and sophisticated, companies will need Lead IT Support Specialists to manage and lead IT support teams. So, if you're looking to build a career in the IT industry, becoming a Lead IT Support Specialist II could be an excellent choice.

Frequently Asked Questions (FAQ)

Q: What does a Lead IT Support Specialist II do? 

A: A Lead IT Support Specialist II provides technical support and guidance to other IT support specialists, manages troubleshooting of hardware and software issues, and implements IT projects.

Q: What qualifications do I need to become a Lead IT Support Specialist II? 

A: A Bachelor's degree in computer science or a related field, as well as 5 or more years of relevant work experience in the IT industry are typically required for this role.

Q: What are the responsibilities of a Lead IT Support Specialist II? 

A: The responsibilities of a Lead IT Support Specialist II include providing technical support, identifying and resolving hardware and software issues, creating and implementing IT projects, and training and mentoring other IT support specialists.

Q: How much can I expect to earn as a Lead IT Support Specialist II? 

A: Lead IT Support Specialist II salaries can vary depending on location, experience, and the company you work for. On average, salaries range from $70,000 to $100,000 per year.

Q: What skills are required for success as a Lead IT Support Specialist II? 

A: The skills required for success as a Lead IT Support Specialist II include strong problem-solving skills, excellent communication skills, technical knowledge, leadership abilities, and the ability to work well under pressure.


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