Lobby Attendant

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

A Lobby Attendant is an important member of the hospitality industry. Also known as a Lobby Ambassador, they are responsible for creating a warm and welcoming environment for guests as they enter the hotel lobby. Their duties include greeting guests, assisting with their luggage, and guiding them to the front desk for check-in.

In addition to their customer service duties, a Lobby Attendant helps maintain the cleanliness and organization of the lobby area. They may be responsible for placing fresh flowers in vases, tidying up magazines, and ensuring that the seating areas are neat.

To be successful in this role, a Lobby Attendant should possess excellent communication and interpersonal skills. They must also be able to multitask and work well under pressure.

If you're looking for a job in the hospitality industry, a Lobby Attendant job description may be perfect for you. This role provides the opportunity to interact with guests and ensure that their stay is enjoyable from the moment they step through the door.

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Job Duties and Responsibilities

  • Welcome guests with a friendly attitude and a smile
  • Direct guests to appropriate areas or staff members
  • Manage the flow of traffic in the lobby
  • Handle guest inquiries or complaints
  • Assist with luggage or other needs such as hailing a taxi or making dinner reservations
  • Maintain the cleanliness and organization of the lobby area
  • Monitor security and safety of the lobby and report any concerns
  • Provide information about hotel amenities or events
  • Collaborate with other staff members to ensure smooth operations of the hotel
  • Be knowledgeable about the local area and provide recommendations to guests.

Experience and Education Requirements

To become a Lobby Attendant in the Hospitality industry, you usually need to have a high school diploma or a GED certificate. Experience working in a customer service role is also valuable. Employers may prefer applicants with training in hospitality, such as a certificate or diploma. Having excellent communication and interpersonal skills is crucial for this job, as well as the ability to work in a fast-paced environment with a positive attitude. Employers may also require job applicants to be willing to work flexible hours, including weekends and holidays. Once hired, lobby attendants usually receive on-the-job training and may progress to more senior roles in the industry.

Salary Range

Lobby Attendants, also known as Lobby Greeters, are usually the first point of contact for guests visiting hotels or resorts. According to Payscale, the average hourly pay for a Lobby Attendant in the United States is around $11.85 with additional tips ranging from $0.00 to $6.00 per hour. However, this amount can vary depending on location and experience. For example, in New York City, the average hourly wage is around $16.48. In Canada, the average hourly rate for a Lobby Attendant is around CAD $15.00. Generally, Lobby Attendants are paid a minimum wage or slightly above, and any tips received are added incentives. 

Sources: 

  • Payscale (https://www.payscale.com/research/US/Job=LobbyAttendant/HourlyRate) 
  • Indeed (https://www.indeed.com/salaries/Lobby-Attendant-Salaries) 
  • Glassdoor (https://www.glassdoor.com/Salaries/lobby-attendant-salary-SRCH_KO0,15.htm)

Career Outlook

The career outlook for a lobby attendant in the hospitality industry over the next 5 years appears to be stable, with some potential for growth. According to the Bureau of Labor Statistics, jobs in the hospitality industry are projected to grow by 6.9% between 2016 and 2026, which is faster than the average for all occupations. This suggests that there will be a continued demand for lobby attendants, particularly as the industry expands.

In addition, with a greater emphasis on customer service in the hospitality industry, there may be opportunities for lobby attendants to take on more responsibilities and advance in their careers. For example, they may be able to become front desk supervisors or managers.

Overall, while there may be some variation from one region or company to another, the outlook for lobby attendants in the hospitality industry looks positive overall.

Frequently Asked Questions (FAQ)

Q: What does a Lobby Attendant in the Hospitality industry do?

A: A Lobby Attendant is responsible for maintaining the appearance of the lobby, greeting guests, handling luggage, monitoring security, and providing general assistance and information to guests.

Q: What qualifications are required to become a Lobby Attendant?

A: Generally, a high school diploma or equivalent is required. Good communication skills, customer service skills, and multitasking abilities are necessary. Prior experience as a Lobby Attendant or in the Hospitality industry is preferred.

Q: What are the working hours for a Lobby Attendant?

A: The work schedule for a Lobby Attendant varies depending on the hotel's needs. Generally, they work in shifts, which could be during the morning, afternoon, evening or night, and could include weekends and holidays.

Q: What are the challenges of being a Lobby Attendant?

A: Lobby Attendants may face challenges such as dealing with difficult guests, handling emergencies and maintaining high standards of cleanliness and organization in a public area. Communication and customer service skills are key to handling these challenges.

Q: What are the common career paths for a Lobby Attendant?

A: With experience and additional education or certifications, Lobby Attendants can advance to supervisory roles such as Lobby Manager or Guest Services Manager, or move into other departments in the Hospitality industry, such as Front Desk or Housekeeping.


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