NFL Box Office Assistant

Last Updated:
September 19, 2023

Job Description Overview

An NFL Box Office Assistant is an important member of the organization who handles various responsibilities related to ticket sales and customer service. This role requires a meticulous individual with outstanding communication, customer service, and organizational skills. As an NFL Box Office Assistant, you'll be responsible for processing orders for tickets, handling cash and credit card transactions, and answering customer inquiries. You'll also have to maintain accurate records of ticket sales, prepare daily reports, and assist with events and promotions. To qualify for the NFL Box Office Assistant position, you should have at least a high school diploma and excellent computer skills. Previous experience in the customer service or sales industry is preferred. This job is ideal for someone with a passion for sports and a desire to work in a fast-paced environment.

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Job Duties and Responsibilities

  • Assist customers with ticket purchases and resolve ticketing issues.
  • Answer phone calls and emails from customers and provide information about game schedules, ticket pricing, and seating options.
  • Process ticket sales and exchanges using a computerized ticketing system.
  • Balance cash drawers and prepare daily sales reports.
  • Collaborate with other departments, such as stadium operations and marketing, to ensure smooth event operations.
  • Assist with game day operations, including setting up ticket scanners and managing lines.
  • Maintain accurate seating charts and coordinate seating arrangements for groups and individuals.
  • Manage will call orders and distribute tickets to customers.
  • Provide exceptional customer service and ensure a positive fan experience.
  • Maintain a clean and organized work area.

Experience and Education Requirements

To be an NFL Box Office Assistant, you generally need a high school diploma or equivalent. It’s also important to have some experience working in a customer service role, since you’ll be dealing with fans and customers on a daily basis. Most employers prefer candidates who have basic computer skills, and the ability to multitask and work in a fast-paced environment. Additionally, having a friendly and outgoing personality, strong communication skills, and the ability to think on your feet are highly valued traits for this role. While a college degree isn’t typically required, some employers may prefer candidates with a degree in sports management or a related field.

Salary Range

An NFL Box Office Assistant's expected salary range is between $25,000 and $50,000 per year in the United States. This salary range is dependent on geographical location, years of experience, and the hiring organization. The salary may increase up to $60,000 per year for experienced professionals in larger markets with more responsibilities. 

Internationally, the salary range for a similar position would typically be lower. For example, a Box Office Assistant in the United Kingdom would earn around £18,000 per year on average. 


  • PayScale: NFL Box Office Assistant Salary
  • Indeed: NFL Box Office Assistant Salaries 
  • Glassdoor: Box Office Assistant Salaries in the United Kingdom

Career Outlook

As an NFL Box Office Assistant, the career outlook appears to remain steady over the next five years. According to the Bureau of Labor Statistics, job opportunities in the Sports industry are expected to grow by 9% through 2029, which is faster than the average for most professions. The sports industry is a $500 billion market and continues to grow as technology advancements and globalization increase its popularity. The NFL is one of the largest sports leagues in the world, and as such, there will always be a need for skilled box office assistants to handle the influx of fans during game days. As long as there is a continued interest in sports, the demand for well-trained professionals will exist.

Frequently Asked Questions (FAQ)

Q: What is a NFL Box Office assistant?

A: An NFL Box Office Assistant is a professional in the sports industry who helps manage game day ticket sales and customer service at the box office.

Q: What are the duties of an NFL Box Office Assistant?

A: An NFL Box Office Assistant is responsible for processing ticket orders, resolving customer complaints, coordinating will call, and assisting with other duties related to ticket sales and customer service.

Q: What skills are needed to become an NFL Box Office Assistant?

A: Excellent customer service skills, attention to detail, ability to work in a fast-paced environment, strong math skills, and proficiency in computer software are required skills to become an NFL Box Office Assistant.

Q: What are the work hours of an NFL Box Office Assistant?

A: The work hours of an NFL Box Office Assistant vary depending on game schedules and events, but can often include evenings, weekends, and holidays.

Q: What is the salary of an NFL Box Office Assistant?

A: The salary of an NFL Box Office Assistant varies depending on the team, experience and location but it typically ranges between $30,000 and $50,000 per year.

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