NFL Box Office Manager

Last Updated:
September 19, 2023

Job Description Overview

An NFL Box Office Manager job description typically entails overseeing ticket sales for NFL games. They are responsible for managing all types of ticketing from individual, group, season passes, and more. The Box Office Manager supervises a team of coordinators and agents to ensure that all customers are being serviced to the highest level. They must ensure that all sales reports are generated accurately and in a timely manner. Additionally, they have to think creatively to increase ticket sales and promotional opportunities to generate revenue, including developing marketing strategies. They are also in charge of maintaining accurate and detailed financial records of ticket sales data. As such, they need to be able to work under pressure, display leadership, and have excellent communication and interpersonal skills. You must have a minimum of a bachelor's degree in hospitality, event management or sports management, and at least four years of relevant experience to qualify for the position.

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Job Duties and Responsibilities

  • Manage ticket sales for all NFL games held at the stadium.
  • Oversee the staffing and training of ticket office personnel.
  • Develop and implement ticketing policies and procedures.
  • Use sales data to forecast attendance and revenue.
  • Coordinate with marketing and advertising teams to promote ticket sales.
  • Ensure proper ticketing and seating of guests with disabilities.
  • Address customer inquiries and concerns related to ticketing.
  • Maintain accurate records of ticket sales and financial transactions.
  • Coordinate with security and operations teams to ensure a smooth game day experience.
  • Ensure compliance with league and venue regulations.

Experience and Education Requirements

To become an NFL Box Office Manager, you need some specific education and experience. First up, you'll need a bachelor's degree in a related field like sports management, marketing, or business administration. It'll help if you have experience working in a box office, ticket sales, or customer service. Knowing how to use computer programs like Microsoft Excel, Ticketmaster, and Archtics will be a big plus. Excellent communication skills are key to this position, as you'll need to work with other departments and clients to coordinate and sell tickets. Experience with budgeting and financial forecasting can also be helpful. Keep in mind that being organized, detail-oriented, and able to work on weekends and evenings will be required.

Salary Range

If you're interested in becoming an NFL Box Office Manager and wondering about the salary range, the average annual salary in the United States is around $55,000 to $75,000 per year. According to Glassdoor, the salary range for this position starts at $45,000 and goes up to $87,000. Other factors that may affect the salary range include experience, location, and the size of the organization. In Canada, the salary range for this position is between CAD 45,000 to CAD 65,000.


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  • PayScale (
  • Indeed (

Career Outlook

The career outlook for an NFL Box Office Manager in the sports industry over the next five years is promising, with a growing trend expected. As more and more people are interested in football and attending games, there will be a need for professionals to manage the box office sales, inventory, and customer services. According to the Bureau of Labor Statistics, the employment of box office managers is projected to grow 6% from 2019 to 2029, which is faster than the average for all occupations. Additionally, the NFL is one of the most popular sports leagues in the world, and its revenue is expected to rise in the coming years. Therefore, the demand for box office managers will increase as well. Becoming an NFL Box Office Manager could be a rewarding and exciting career path in the sports industry.

Frequently Asked Questions (FAQ)

Q: What does an NFL Box Office Manager do?

A: An NFL Box Office Manager oversees the ticketing and box office operations for an NFL team, managing staff, tracking sales, and ensuring the efficient operation of ticket sales and distribution.

Q: What skills are required to become an NFL Box Office Manager?

A: Successful NFL Box Office Managers have strong organizational skills, attention to detail, communication skills, and experience in ticketing and/or management.

Q: What is the main responsibility of an NFL Box Office Manager?

A: The main responsibility of an NFL Box Office Manager is to maximize revenue by managing ticket sales and controlling inventory, while providing excellent customer service to fans.

Q: What is the work schedule like for an NFL Box Office Manager?

A: An NFL Box Office Manager typically works long hours during the NFL season, including weekends, evenings and holidays, but has a lighter schedule during the off season.

Q: How does an NFL Box Office Manager help enhance the game day experience for fans?

A: An NFL Box Office Manager helps enhance the game day experience for fans by ensuring that they have easy access to tickets, communicating with fans, and addressing their concerns about ticketing and the box office.

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