Operations Support Manager

Last Updated:
September 19, 2023

Job Description Overview

Looking for an Operations Support Manager job description in the Transportation industry? Look no further! The Operations Support Manager is an essential role that ensures the smooth running of a company's day-to-day operations. They oversee the entire operational process, from scheduling to freight management and everything in between. Their primary role is to support the company's operations team to deliver excellent customer service standards while maximizing efficiency and quality. They provide guidance to team members, ensuring compliance with regulations and implementing new technologies to improve workflow. The Operations Support Manager job description requires excellent communication skills and the ability to work collaboratively with stakeholders. Their work is critical to the success of the company, and they are responsible for maintaining excellent customer relationships. If you are passionate about the transportation industry, enjoy problem-solving and have excellent management skills, then this is the career path for you.

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Job Duties and Responsibilities

  • Monitor operational processes to ensure efficiency and compliance with company standards
  • Coordinate with other departments to streamline workflow and resolve issues
  • Develop and implement strategies to improve operational performance and reduce costs
  • Manage scheduling and staffing for transportation operations
  • Analyze data and provide reports to senior management
  • Ensure compliance with safety and regulatory requirements
  • Provide training and support to personnel to improve performance and productivity
  • Collaborate with vendors and suppliers to maintain inventory and equipment
  • Develop and maintain relationships with customers to ensure satisfaction and retention

Experience and Education Requirements

To work as an Operations Support Manager in the Transportation industry, you generally need a high school diploma or equivalent, such as a GED. Many employers will also require an associate's or bachelor's degree in business, transportation management or a related field. Experience working in the transportation industry is also highly valued, especially in roles such as dispatcher or logistics coordinator. Strong communication, problem-solving, and organizational skills are essential for this job. A good Operations Support Manager should be able to analyze data, manage inventory, and work collaboratively with other departments to ensure smooth operations. Overall, combining education and experience is critical to excel in this role in the Transportation industry.

Salary Range

An Operations Support Manager in the Transportation industry is responsible for overseeing the day-to-day support functions of a transportation company. According to Payscale, the average Operations Support Manager salary in the United States is $65,607 per year, with a range of $42,000 - $99,000. In Canada, the average salary is CAD 68,000 ($53,155 USD) per year. The average salary for an Operations Support Manager in Australia is AUD 89,465 ($69,648 USD) per year. However, these figures may vary depending on location, industry, and years of experience. Operations Support Manager salary range can be very different depending on the individual circumstances of the position.

Sources: 

  • https://www.payscale.com/research/US/Job=OperationsSupportManager/Salary
  • https://ca.indeed.com/salaries/operations-support-manager-Salaries
  • https://www.glassdoor.com.au/Salaries/operations-support-manager-salary-SRCH_KO0,27.htm

Career Outlook

If you're interested in becoming an Operations Support Manager in the Transportation industry, the career outlook over the next 5 years looks bright! According to the Bureau of Labor Statistics, employment of transportation, storage, and distribution managers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. This increase in demand is due in part to the growing global economy and the need for efficient distribution systems.

As an Operations Support Manager, you'll be responsible for overseeing the day-to-day operations of a transportation company. This includes managing schedules, coordinating shipments, and ensuring compliance with safety regulations. Your job is crucial to keeping goods moving around the country, so you'll play an important role in the industry.

In conclusion, the career outlook for an Operations Support Manager in the Transportation industry is growing. If you're interested in this career path, it's a great time to get started!

Frequently Asked Questions (FAQ)

Q: What is an Operations Support Manager in the Transportation industry?

A: An Operations Support Manager is responsible for managing the day-to-day operations of a transportation company. They ensure that everything is running smoothly and efficiently.

Q: What are the qualifications needed to become an Operations Support Manager?

A: In order to become an Operations Support Manager, you typically need to have a bachelor's degree in business administration, logistics, or a related field. You also need to have a minimum of 5-7 years of experience in transportation operations.

Q: What are the key responsibilities of an Operations Support Manager?

A: An Operations Support Manager's key responsibilities include managing transportation operations, monitoring driver routes, ensuring compliance with regulations, managing inventory and supply chain, and resolving customer issues.

Q: What are the working conditions like for an Operations Support Manager in the Transportation industry?

A: An Operations Support Manager typically works in an office environment, but they frequently need to be out in the field, overseeing operations and troubleshooting issues. They may also be required to work long hours and weekends.

Q: What are the career advancement opportunities for an Operations Support Manager in the Transportation industry?

A: An Operations Support Manager can advance their career by moving into leadership or executive positions, such as Director of Operations or Chief Operating Officer. They can also choose to specialize in a particular aspect of transportation, such as logistics or supply chain management.


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