Program Support Specialist

Industry:
Public Sector
Last Updated:
November 10, 2023

Job Description Overview

A Program Support Specialist job description includes working in the public sector industry to provide administrative support to programs. The job requires excellent communication, organization, and analytical skills. In this role, you will devise and implement programs, monitor progress, coordinate communication activities, data tracking, and handling of files. The Program Support Specialist works to ensure the project's successful completion by working with various team members, overseeing deadlines, and resolving challenges. Coordinating with the administration, updating reports, and creating presentations are key responsibilities.

A Program Support Specialist job description also includes being responsible for preparing training materials and maintaining training records for the team. The job requires handling confidential information, displaying problem-solving and decision-making skills, and performing other duties as assigned by the program supervisor. The job requires a bachelor's degree in a related field and a few years of experience in program support, communication, or other related areas.

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Job Duties and Responsibilities

  • Assists program managers in organizing and implementing projects.
  • Provides administrative and technical support to program staff.
  • Monitors program performance and prepares progress reports.
  • Prepares budget and financial reports for program managers.
  • Assists in coordinating meetings and conferences.
  • Maintains databases and records related to program activities.
  • Assists in developing program policies and procedures.
  • Conducts research on best practices and benchmarks for program improvement.
  • Communicates with stakeholders and partners on program-related matters.

Experience and Education Requirements

To become a Program Support Specialist in the Public Sector, you need a combination of education and experience. Most jobs will require you to have at least a high school diploma, but many employers prefer candidates with a bachelor's degree in a related field such as business administration, public administration or a similar field.

Experience is also important. You should have some experience working in a support role, perhaps in a clerical or administrative capacity. This will show employers that you have the skills necessary to organize and manage programs, including scheduling, record-keeping, and data management.

Good communication skills are also essential, as a Program Support Specialist will need to communicate with various stakeholders and coordinate with others to achieve goals. You should also be proficient with computers and have experience working with spreadsheets, databases, and other software. With the right education and experience, you can be well-prepared to apply for and succeed in a job as a Program Support Specialist in the Public Sector.

Salary Range

The expected salary range for a Program Support Specialist in the Public Sector industry varies by location and experience. In the United States, the average annual salary for this position is $49,000 to $68,000, according to Payscale.com. However, entry-level positions may start around $33,000, while senior-level roles may pay up to $85,000. In Canada, a Program Support Specialist earns an average of C$52,000 per year, while their UK counterparts earn around £24,000 to £35,000 annually.

It's worth noting that factors such as the size of the organization, job responsibilities, and educational background can also affect a Program Support Specialist's salary range. However, this role typically involves supporting program managers in planning, implementing, and evaluating policies and programs within the public sector.

Sources:

  • "Program Support Specialist Salary Range." Payscale.com. 
  • "Program Support Specialist Salary in Canada." Neuvoo.ca. 
  • "Programme Support Officer Salary in United Kingdom." Indeed.co.uk.

Career Outlook

The career outlook for a Program Support Specialist in the Public Sector industry over the next 5 years looks promising. According to the Bureau of Labor Statistics, the employment of Administrative Services Managers (which includes Program Support Specialists) is projected to grow 7 percent from 2020 to 2030, which is faster than the average for all occupations. This growth is attributed to the increase in demand for program support services in various government agencies.

There is a high demand for organized and efficient Program Support Specialists who can handle administrative and logistics duties that support programs and projects. Their role involves ensuring the smooth operation of all aspects of the program from start to finish.

Moreover, government agencies will need Program Support Specialists to provide technical assistance to contractors and sub-recipients. This demand is expected to continue as government programs and services continue to expand.

In summary, the career prospects for Program Support Specialists in the public sector over the next five years are expected to grow due to the increasing demand for program support services.

Frequently Asked Questions (FAQ)

Q: What does a Program Support Specialist do?

A: A Program Support Specialist plays a key role in providing administrative and technical support to a program. They help in coordinating meetings, keeping track of budgets, monitoring progress, and ensuring compliance with program goals and regulations.

Q: What are the essential qualifications for this job?

A: Typically, employers require a minimum of a bachelor's degree in a relevant field, such as business administration or public policy. Relevant work experience and proficiency in project management, data analysis, and communication are also important.

Q: What are the day-to-day responsibilities of a Program Support Specialist?

A: A Program Support Specialist's daily tasks might include drafting reports, attending meetings, developing presentations, analyzing program data, coordinating communication between stakeholders, and managing budgets.

Q: What skills should a Program Support Specialist have?

A: Critical thinking, good communication, and organization skills are essential. Moreover, proficiency in Microsoft Excel, PowerPoint, and project management software is an added advantage.

Q: Are there opportunities to grow as a Program Support Specialist?

A: Yes, the role of a Program Support Specialist provides a platform to build skills and experience that can lead to advancement opportunities within the organization, such as becoming a Program Manager, Project Manager or Operations Manager.


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