Operations Assistant

Last Updated:
April 27, 2023

Job Description Overview

If you're interested in the Retail industry, you may want to consider becoming an Operations Assistant. An Operations Assistant is responsible for providing administrative support to the operations manager in a retail establishment. They are also involved in daily operations, inventory control, and customer service. 

The typical duties of an Operations Assistant include maintaining accurate inventory records, controlling costs, ensuring products are properly merchandised, scheduling and training employees, and handling customer inquiries. They must also have strong organizational skills, good communication skills, and excellent computer skills to ensure all tasks are completed efficiently. 

An Operations Assistant job description requires at least a high school diploma, but a Bachelor's degree is preferred. They must be detail-oriented, able to multi-task, and comfortable working in a fast-paced environment. With the growth in the retail sector, there's a demand for Operations Assistants, so it's a great career to consider for anyone looking for rewarding work in the retail industry.

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Job Duties and Responsibilities

  • Help with operations tasks, such as receiving and processing orders.
  • Assist in maintaining inventory accuracy and troubleshoot discrepancies.
  • Keep the store clean and tidy, following safety and health standards.
  • Answer customer questions and point them in the right direction.
  • Assist with minor repairs and maintenance tasks.
  • Uphold visual merchandising standards and ensure product displays are well-organized.
  • Take care of administrative work such as filing and data entry.
  • Manage the cash register and ensure all transactions are handled accurately.
  • Assist in implementing store policies and procedures.
  • Communicate effectively with other store staff and support a positive work environment.

Experience and Education Requirements

To snag a job as an Operations Assistant in Retail, you need a high school degree or equivalent, but some employers prefer an associate's degree. Experience in a supply chain or retail warehouse environment is essential, and additional training or certification in inventory management and logistics can be an advantage. Being knowledgeable in spreadsheet software such as Excel and industry-specific software like ERP (Enterprise Resource Planning) systems can be beneficial. You also need to be great with numbers, analytical and detail-oriented. Operations Assistant is responsible for ensuring the smooth and efficient flow of goods from suppliers to the store. Good organisational and communication skills are essential.

Salary Range

The average salary for an Operations Assistant in the Retail industry in the United States is in the range of $31,000 to $52,000 per year, with a median salary of $42,000. However, the salary range can vary depending on factors such as location, company size, and years of experience. For example, Operations Assistants in cities like New York or San Francisco may earn salaries at the higher end of the range due to the higher cost of living. In the UK, Operations Assistants in the Retail industry earn an average salary of £21,000 to £25,000 per year.


  • Glassdoor.com
  • Payscale.com
  • Salary.com

Career Outlook

As an operations assistant in the retail industry, the career outlook over the next 5 years is positive. According to the Bureau of Labor Statistics, jobs in the retail industry are projected to grow by 2% from 2019 to 2029. This growth is expected to create new job opportunities, including for operations assistants who help manage daily store operations, such as inventory management, scheduling, and customer service. Additionally, as e-commerce continues to expand, operations assistants with experience in online retail operations may be in even higher demand. Staying current with technology and industry trends will be important for those looking to excel in this role. Overall, the operations assistant role in retail is projected to remain stable and offer opportunities for growth.

Frequently Asked Questions (FAQ)

Q: What does an Operations Assistant do in a Retail company? 

A: An Operations Assistant is responsible for managing the daily operations of a retail store by coordinating tasks, managing inventory, processing orders, and maintaining a clean and tidy work environment.

Q: What qualifications are required for an Operations Assistant role in Retail? 

A: Generally, qualifications for an Operations Assistant role in Retail include organizational skills, communication skills, attention to detail, and multitasking abilities. A high school diploma or equivalent is often sufficient, but some employers may require an associate's or bachelor's degree in business or a related field.

Q: What does a typical day for an Operations Assistant look like? 

A: A typical day for an Operations Assistant in Retail may involve managing inventory levels, processing orders, communicating with vendors, scheduling pickups and deliveries, managing store maintenance, and assisting with customer service tasks.

Q: What is the salary range for an Operations Assistant in Retail? 

A: The salary range for an Operations Assistant in Retail varies based on location, company, and experience level. Entry-level positions may start at minimum wage, while experienced Operations Assistants may earn up to $20 per hour.

Q: What are some common challenges facing an Operations Assistant in Retail? 

A: Common challenges facing an Operations Assistant in Retail may include managing inventory levels, dealing with shipping and receiving delays, handling customer complaints, maintaining a clean and organized work environment, and juggling multiple tasks at once.

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