Supervisor Housekeeping

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

A Supervisor Housekeeping job description in the Hospitality industry entails overseeing the cleanliness and upkeep of a hotel, resort, or other type of accommodation. They manage a team of housekeepers and ensure that they are properly trained, equipped, and motivated to do their job effectively. Their responsibilities include scheduling shifts, delegating tasks, and monitoring the quality of work done by their staff. The supervisor also maintains inventory of cleaning supplies and equipment, and coordinates with other departments to ensure guest satisfaction. They also respond to guest complaints and provide solutions that meet the expectations of the hotel management. The Supervisor Housekeeping must have excellent leadership, communication, and organizational skills, as well as an eye for detail, and the ability to maintain a high level of cleanliness and hygiene in all areas of the establishment. A degree or certificate in hospitality management is usually required for this role.

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Job Duties and Responsibilities

  • Oversee the cleanliness and maintenance of guest rooms and public areas
  • Train and supervise housekeeping staff to ensure quality work and productivity
  • Develop and implement cleaning schedules to meet the needs of the hotel and its guests
  • Monitor inventory levels of cleaning supplies and equipment and order replacements as necessary
  • Conduct regular inspections to ensure compliance with cleanliness and safety standards
  • Respond to guest complaints or requests regarding housekeeping services
  • Maintain records of cleaning activities, staff schedules, and inventory levels
  • Coordinate with other departments, such as maintenance or front desk, to ensure guest satisfaction and smooth operations
  • Ensure adherence to company policies and regulations regarding employment, safety, and hygiene.

Experience and Education Requirements

To be a Supervisor Housekeeping in Hospitality industry, you usually need a high school diploma or equivalent, though some employers may require a post-secondary degree. Experience working in housekeeping or hospitality can be helpful. You would also need to know how to train, coach, and manage others, so experience in leadership or supervisory roles would be important. Good communication skills, reliability, and attention to detail are essential in this job. Most importantly, you should have a passion for cleanliness and customer satisfaction. It's a job that requires a lot of physical activity, like bending, stooping, and lifting, so you should be able to perform those tasks as well.

Salary Range

A Supervisor Housekeeping in the Hospitality industry can expect to earn an annual salary ranging from $28,000 to $71,000 in the United States, according to salary data collected from Glassdoor, Payscale, and Indeed. This salary range varies depending on factors such as location, experience, and company size. For example, supervisors in major cities like New York and Los Angeles tend to earn on the higher end of the range, while those in smaller cities or rural areas may earn on the lower end. In other countries, Supervisor Housekeeping salaries range from approximately £20,000 to £35,000 in the United Kingdom and €28,000 to €42,000 in Germany. 

Sources: 

  • Glassdoor: https://www.glassdoor.com/Salaries/supervisor-housekeeping-salary-SRCH_KO0,23.htm 
  • Indeed: https://www.indeed.com/salaries/supervisor-housekeeping-Salaries 
  • Payscale: https://www.payscale.com/research/US/Job=Supervisor_Housekeeping/Salary

Career Outlook

Being a Supervisor of Housekeeping in the Hospitality Industry has a bright future over the next 5 years. According to the Bureau of Labor Statistics, the employment of lodging managers, which includes housekeeping supervisors, is projected to grow 4% from 2019 to 2029. This growth is attributed to an increase in the demand for hotels and other accommodations. The rising popularity of vacation rentals and the expanding economy also contribute to the growth of the hospitality industry. Housekeeping supervisors are essential in managing and organizing the daily operations of a hotel, ensuring that guests have a comfortable and clean stay. With the projections, it is safe to say that the career outlook as a Supervisor of Housekeeping is promising over the next five years.

Frequently Asked Questions (FAQ)

Q: What is a Supervisor Housekeeping in the Hospitality industry?

A: A Supervisor Housekeeping oversees the cleaning and maintenance of guest rooms and common areas in hotels, resorts, and other hospitality establishments.

Q: What does a Supervisor Housekeeping do on a daily basis?

A: A Supervisor Housekeeping assigns tasks to housekeeping staff, inspects the cleanliness of rooms and common areas, orders supplies, handles guest complaints, and trains new employees.

Q: What skills are required to be a successful Supervisor Housekeeping?

A: A successful Supervisor Housekeeping should have excellent communication and organizational skills, be detail-oriented, able to multitask, have a strong work ethic, and be able to lead and motivate a team.

Q: What is the work environment like for a Supervisor Housekeeping?

A: A Supervisor Housekeeping works primarily indoors, in a fast-paced and often physically demanding environment. They must be able to stand, walk, and lift heavy objects for extended periods of time.

Q: What education or experience is necessary to become a Supervisor Housekeeping?

A: A Supervisor Housekeeping typically requires a high school diploma, although a degree in hospitality management can be helpful. Work experience in the hospitality industry, specifically in housekeeping or cleaning, is usually required.


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