Technical Operations Engineer

Last Updated:
June 29, 2023

Job Description Overview

A Technical Operations Engineer job description involves overseeing the production environment within the IT industry. They are responsible for maintaining the day-to-day operations of computer systems, software, and networks. They use their technical expertise to support the business's goals and ensure that all systems are up and running.

In this role, the Technical Operations Engineer troubleshoots system issues, monitors system performance, sets up new hardware, and develops and maintains system documentation. They work with various teams, including software engineers, systems administrators, and project managers, to ensure seamless integration of new products and systems. Technical Operations Engineers also play a critical part in risk management and security, ensuring that systems and data are both safe and secure.

Applicants for this role require a strong technical background and good communication skills. They must also be able to work independently and as part of a team. Technical Operations Engineer job descriptions may vary depending on the company requirements, but this is a great starting point.

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Job Duties and Responsibilities

  • Monitor and maintain computer systems, networks, and cloud services to ensure they are running efficiently and securely.
  • Troubleshoot and resolve technical issues with hardware and software, including servers, routers, firewalls, and applications.
  • Collaborate with development teams and project managers to design and deploy new systems and applications.
  • Develop and implement IT security policies and procedures to protect infrastructure and data from threats.
  • Monitor system performance and capacity, and recommend upgrades or enhancements as needed.
  • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides.
  • Stay up-to-date with emerging technologies and trends in the IT industry, and make recommendations for their adoption.
  • Provide technical support and training to end-users, including non-technical staff.
  • Participate in on-call rotation and respond to emergencies outside of normal business hours.

Experience and Education Requirements

To get a job as a Technical Operations Engineer in the Information Technology industry, you will generally need a mix of education and experience. For education, a bachelor's degree in computer science, information technology, or a related field is usually required. Some employers may also prefer candidates with a master's degree or certification in a specific technology or software. On the experience side, most companies will look for candidates with hands-on experience in system administration, network engineering, or technical support. They may also require experience with specific software or programming languages. Good communication and problem-solving skills are also essential since this role involves working with teams and clients to solve technical issues.

Salary Range

Technical Operations Engineer salary range varies depending on a number of factors, including location, industry, and experience level. In the United States, the expected salary range for a Technical Operations Engineer is between $65,000 and $110,000 per year, with the national average being $85,000 per year. However, salaries can go as high as $137,000 per year for those with advanced skills and experience in the field.

In other countries, the salary range may differ. For example, in Canada, the average Technical Operations Engineer salary range is between $68,000 and $114,000 per year, with the national average being $88,000 annually.

Sources:

  • Glassdoor: Technical Operations Engineer Salary in the United States
  • PayScale: Technical Operations Engineer Salary in Canada
  • Indeed: Technical Operations Engineer Salaries in the United States

Career Outlook

The career outlook for a Technical Operations Engineer in the Information Technology industry is growing at a rapid pace over the next 5 years. According to the Bureau of Labor Statistics, the employment of computer and information technology jobs is projected to grow 11% from 2019 to 2029, much faster than the average for all occupations. Technical Operations Engineers play a critical role in ensuring the smooth functioning of the IT infrastructure and systems for businesses, making them an indispensable asset to any organization. With the proliferation of technology and the increasing dependence on IT, the demand for Technical Operations Engineers is set to soar in the coming years. So, if you are considering a career in the IT industry, this is a promising field to consider.

Frequently Asked Questions (FAQ)

Q: What is a Technical Operations Engineer?

A: A Technical Operations Engineer is responsible for managing the production environment and ensuring that critical systems are running properly.

Q: What are the main responsibilities of a Technical Operations Engineer?

A: The main responsibilities of a Technical Operations Engineer include monitoring the production environment, ensuring system uptime, troubleshooting issues, and responding to incidents in a timely manner.

Q: What skills are necessary to become a Technical Operations Engineer?

A: Strong technical skills, problem-solving skills, attention to detail, and the ability to work well under pressure are necessary skills for a Technical Operations Engineer.

Q: What tools are used by Technical Operations Engineers?

A: Technical Operations Engineers use a variety of tools, including monitoring and automation tools, to manage the production environment and ensure system uptime.

Q: What kind of education is required to become a Technical Operations Engineer?

A: While a bachelor's degree in Computer Science or a related field is preferred, experience and relevant certifications can often substitute for formal education. Ongoing training is usually required to stay up to date with the latest technologies and techniques.


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