Technical Operations Manager

Last Updated:
June 29, 2023

Job Description Overview

A Technical Operations Manager job description involves overseeing the implementation and maintenance of complex IT systems. They are responsible for identifying potential issues and developing solutions to ensure the smooth functioning of technical processes. Technical Operations Managers work with cross-functional teams to optimize the performance of IT systems, ensuring they meet business needs, budget, and regulatory compliance. They must stay current with new technologies and recommend system upgrades and changes to enhance their organization's productivity. Technical Operations Managers are also responsible for creating and maintaining IT budgets and working closely with vendors to negotiate contracts and manage relationships. They manage a team of professionals and provide direction, coaching, and leadership to ensure they work effectively and efficiently. Ideal candidates for Technical Operations Manager jobs have strong leadership skills, a deep understanding of IT infrastructure, and the ability to network and build relationships.

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Job Duties and Responsibilities

  • Responsible for managing technical operations within an organization's IT department
  • Oversight of infrastructure and software maintenance, ensuring that everything runs smoothly
  • Supervision of IT staff, providing guidance, support and training to the team
  • Develop and implement IT policies, procedures and system standards to ensure efficient operations
  • Communicate with stakeholders across teams to identify and resolve technical problems
  • Ensure compliance with security standards and regulations
  • Continuously monitor and evaluate technical performance to identify areas for improvement
  • Collaborate with other departments to plan and implement IT projects and initiatives
  • Manage vendor relationships and make decisions regarding product and service procurement
  • Ensure that the organization's technology infrastructure is up-to-date and that all equipment is functioning properly.

Experience and Education Requirements

Being a Technical Operations Manager in the Information Technology field is no easy feat. This job requires a great deal of education and experience. Generally speaking, you need to have a Bachelor's degree in a related field, such as Computer Science, Information Technology or Engineering. Some employers may accept a diploma or similar credential, but a degree is preferred. 

Additionally, you must have experience working in a technical role in the IT industry, such as Network Administrator or Systems Engineer. You need to be comfortable working with complex systems, infrastructure and networks. You will also need to possess strong leadership and communication skills because you will be responsible for overseeing a team of technicians.

Overall, becoming a Technical Operations Manager requires a strong combination of education, experience, technical expertise and leadership.

Salary Range

A Technical Operations Manager is a crucial role in the Information Technology industry, responsible for leading and managing a team responsible for the smooth functioning of technical operations. In the United States, the average salary range for a Technical Operations Manager is between $82,000 and $170,000 per year, with an average salary of around $114,000 per year. According to PayScale, the salary may vary based on factors such as experience, industry, and location. For instance, Technical Operations Managers in San Francisco can expect to earn 33% more than the national average.

In the United Kingdom, Technical Operations Managers earn an average salary of £45,704 per year, according to Glassdoor. In Australia, the average salary is AU$117,000 per year, as reported by Indeed. However, the salary range may vary based on the company size, industry, and location.

Sources: 

  1. PayScale - https://www.payscale.com/research/US/Job=TechnicalOperationsManager/Salary
  2. Glassdoor - https://www.glassdoor.co.uk/Salaries/technical-operations-manager-salary-SRCH_KO0,28.htm
  3. Indeed - https://au.indeed.com/salaries/Technical-Operations-Manager-Salaries-Australia

Career Outlook

The career outlook for a Technical Operations Manager in the Information Technology industry looks promising over the next five years. According to the Bureau of Labor Statistics, employment in the Computer and Information Technology field is expected to grow by 11% from 2019-2029, which is much faster than the average for all occupations. This indicates a high demand for skilled IT professionals, including Technical Operations Managers, who are responsible for overseeing and managing the technical aspects of an organization's operations.

As companies continue to rely on technology to do business, Technical Operations Managers will play a crucial role in ensuring the smooth functioning of hardware, software, networks, and systems. This is especially true in industries like healthcare, finance, and e-commerce, where downtime or glitches could have serious consequences. With the growing importance of IT in business, the role of Technical Operations Manager is expected to stay in demand for the foreseeable future.

Frequently Asked Questions (FAQ)

Q: What does a Technical Operations Manager do?

A: A Technical Operations Manager oversees the technical infrastructure of an organization, ensuring that systems, operations, and procedures are running smoothly and effectively. They are primarily responsible for ensuring that the technology and technical teams are working efficiently and that any technical issues are resolved quickly.

Q: What are the responsibilities of a Technical Operations Manager?

A: The primary responsibility of a Technical Operations Manager is to oversee the technical operations of an organization. This involves managing the infrastructure, hardware, software, and networks of the organization. They collaborate with other technical teams to ensure that they maintain a high level of performance and reliability.

Q: What skills are required to be a successful Technical Operations Manager?

A: A successful Technical Operations Manager must have extensive technical knowledge and experience, strong communication skills, and the ability to work well both independently and as part of a team. They must also possess strong leadership qualities and be able to manage people effectively.

Q: What qualifications are necessary to become a Technical Operations Manager?

A: Typically, a Technical Operations Manager must have a bachelor's degree in Computer Science or a related field. Additionally, several years of experience in a technical role are required, with at least 2-3 years of experience in a management or leadership position.

Q: What is the average salary for a Technical Operations Manager?

A: The average salary for a Technical Operations Manager varies depending on the company, industry, and location. However, the median salary for a Technical Operations Manager is approximately $115,000 per year, with some earning upwards of $150,000 per year.


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