Technical Support Specialist Assistant

Last Updated:
June 29, 2023

Job Description Overview

As a Technical Support Specialist Assistant, your main role is to provide technical assistance to customers with software, hardware, and network problems. Your job involves troubleshooting technical problems over the phone, email or chat, and using remote desktop tools if needed. You will also work closely with Technical Support Specialists to resolve issues quickly and efficiently. Your customer service skills are critical in ensuring customer satisfaction, so you need to possess excellent communication and problem-solving skills. Additionally, you may update customer records, write technical documentation, and perform other administrative tasks as needed. Typically, you need to have a technical diploma or equivalent work experience, and be familiar with operating systems such as Windows, Mac, and Linux. A Technical Support Specialist Assistant job description requires excellent collaboration skills and the ability to handle multiple tasks effectively.

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Job Duties and Responsibilities

  • Assist technical support specialists in troubleshooting and resolving IT issues
  • Document and log support requests and resolutions
  • Provide basic maintenance and upgrades to computer software and hardware
  • Conduct regular system checks and updates to identify any potential issues
  • Communicate effectively with clients to gather necessary information for issue resolution
  • Help maintain client satisfaction through quality customer service and prompt issue resolution
  • Collaborate with other IT professionals to resolve more complicated problems
  • Review and update technical support documentation for consistency and accuracy
  • Maintain a proficient knowledge and understanding of current and upcoming technologies and IT industry trends
  • Participate in ongoing professional development and training to improve technical skills and knowledge.

Experience and Education Requirements

A "Technical Support Specialist Assistant" is someone who assists customers with their IT problems. To get this job, you need to have a mix of education and experience. Education-wise, you typically need a high school diploma or GED. It's also a great idea to have a certification in relevant technologies like Microsoft or Cisco. Experience-wise, you should be comfortable with basic computer operation, like installing software and hardware, and be familiar with basic networking concepts. You should also have strong communication and problem-solving skills, as you will be dealing with frustrated customers. Ideally, you will have previous experience in customer service or technical support.

Salary Range

If you're curious about the Technical Support Specialist Assistant salary range in the Information Technology industry, here's what you need to know. The average salary for a Technical Support Specialist Assistant in the United States is around $43,500 per year, with entry-level positions starting around $30,000 and experienced professionals earning over $60,000 per year. Of course, salaries can vary based on factors like location, company size, and industry. For example, Technical Support Specialist Assistants in the San Francisco Bay Area can earn around $50,000 to $80,000 per year.

Sources:

  • Payscale.com
  • Glassdoor.com
  • Indeed.com

Career Outlook

The career outlook for Technical Support Specialist Assistants in the Information Technology industry is growing over the next five years. According to the U.S. Bureau of Labor Statistics, employment of computer support specialists is projected to grow 10 percent from 2018 to 2028, which is faster than the average for all occupations. As companies continue to expand their use of technology, there will be a greater need for technical support specialists to provide assistance to customers and employees. Additionally, with the rise of remote work, there is an increased demand for IT support professionals who can offer virtual assistance. This means that Technical Support Specialist Assistants will have plenty of opportunities to develop their skills and advance their careers in the coming years.

Frequently Asked Questions (FAQ)

Q: What does a Technical Support Specialist Assistant do?

A: They provide support to users, set up and maintain hardware and software, troubleshoot technical issues, and escalate complex issues to higher level staff.

Q: What qualifications do I need to become a Technical Support Specialist Assistant? 

A: This position typically requires a high school diploma or equivalent, and some technical experience or education.

Q: What skills are important for this job? 

A: Strong communication skills, technical troubleshooting ability, and customer service skills are crucial. Familiarity with various operating systems and software applications is also important.

Q: What is the working schedule like for a Technical Support Specialist Assistant? 

A: This depends on the organization, but in general Technical Support Specialist Assistants work regular business hours, Monday through Friday. Some positions may require occasional evening or weekend work.

Q: Can a Technical Support Specialist Assistant advance in their career? 

A: With experience and additional education, Technical Support Specialist Assistants can advance to positions such as Technical Support Specialist, IT Specialist, or Network Administrator. Continuing education and certification can also help advance in this field.


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