Delivery Dispatcher

Last Updated:
September 19, 2023

Job Description Overview

A Delivery Dispatcher job description is an exciting role that requires a strong sense of organization, excellent communication skills, and a passion for logistics. As a Delivery Dispatcher, you will be responsible for coordinating the transportation of goods from one location to another, ensuring that deliveries are timely and efficient. Your tasks will include overseeing routes, scheduling drivers, loading and unloading trucks, and managing paperwork. You'll need to be able to handle tight deadlines and work in a fast-paced environment. In addition, a Delivery Dispatcher will need to be proficient in using computer systems, and have good problem solving and decision-making skills. A successful candidate for this role will have a high level of energy, be diligent, and able to prioritize their work effectively. If you're looking for a career in the Transportation industry, a Delivery Dispatcher job might be the right fit for you.

Struggling with Product Marketing?ūüĎá
PMMTeam is a world-class Product Marketing Agency with a unique "as a service" subscription model.

Job Duties and Responsibilities

  • Schedule and assign drivers to pickup and delivery locations
  • Monitor and track vehicle locations and durations of deliveries or pickups
  • Communicate with drivers throughout the day to identify and address any issues encountered during transportation
  • Maintain and update electronic records of orders, drivers, and customer information
  • Ensure compliance with transportation regulations and company policies
  • Communicate with customers to provide status updates and confirm delivery times
  • Collaborate with other departments to ensure on-time delivery of goods
  • Resolve any issues and complaints from customers, drivers, and other stakeholders
  • Develop and manage daily, weekly, and monthly shift schedules for drivers
  • Coordinate and schedule vehicle maintenance and repairs to maintain safe operating conditions.

Experience and Education Requirements

To become a Delivery Dispatcher in the transportation industry, you need a high school diploma or an equivalent certification. It's important to have strong communication and problem-solving skills, as well as the ability to multitask and work under pressure. Some companies may also require previous experience in dispatching or a related field. Knowledge of geographical areas, transportation regulations, and computer software such as GPS navigation and fleet management systems may be useful. A valid driver's license may also be necessary. On-the-job training is often provided to help you learn the specific systems and procedures used by your employer.

Salary Range

According to data from Glassdoor, the average salary range for a Delivery Dispatcher in the United States is between $28,000 and $48,000 per year, with a median salary of $37,000. However, salaries can vary greatly depending on location, years of experience, and the size of the company. For example, in New York City, a Delivery Dispatcher can earn an average salary of $43,000, while in Los Angeles, the average salary is $36,000. 

In the United Kingdom, a Delivery Dispatcher can expect to earn an average salary of £19,000 per year, according to data from Totaljobs. In Canada, the average salary is approximately C$35,000, as reported by Indeed. 

It is also worth noting that some companies may offer additional benefits, such as health insurance and retirement plans, which can significantly impact the total compensation package for a Delivery Dispatcher.


  • Glassdoor:,19.htm
  • Totaljobs:
  • Indeed:

Career Outlook

As e-commerce continues to rise, it is safe to say that the job outlook for a Delivery Dispatcher is likely to grow in the transportation industry. According to the Bureau of Labor Statistics, employment in the transportation and warehousing industry is expected to increase by 5 percent between 2019 to 2029, which is faster than the average for all occupations.

Moreover, the increasing demand for speedy and on-time deliveries will require more Dispatchers to manage the logistics and coordination of drivers and deliveries. The use of new technologies such as GPS and automated dispatch systems will increase the efficiency of the operations.

In conclusion, the career outlook for Delivery Dispatchers in the transportation industry is looking positive and expected to grow over the next five years.

Frequently Asked Questions (FAQ)

Q: What is a Delivery Dispatcher, and what do they do?

A: A Delivery Dispatcher is responsible for planning and scheduling the delivery of goods to customers. They coordinate with drivers, maintain accurate records, and communicate with customers.

Q: Do I need experience to become a Delivery Dispatcher?

A: It helps to have experience in logistics, transportation, or customer service. However, some companies offer on-the-job training if you have the necessary skills and qualifications.

Q: What skills do I need to become a successful Delivery Dispatcher?

A: You need strong organizational skills, excellent communication skills, attention to detail, and the ability to multitask. You should also be good at problem-solving, decision-making, and managing your time effectively.

Q: What are the working conditions like for a Delivery Dispatcher?

A: Delivery Dispatchers work in an office environment, often sitting for long hours at a desk. They may work irregular hours, including nights, weekends, and holidays. They may also be required to work in a fast-paced and stressful environment.

Q: What is the job outlook for Delivery Dispatchers?

A: The job outlook for Delivery Dispatchers is good, with steady demand for workers in this field. A growing economy and increased demand for online shopping have created more jobs for Delivery Dispatchers. It's a great career choice for people who enjoy working with people and have strong organizational skills.

Copyright 2023 - All Rights Reserved // Privacy Policy
Terms and Conditions
Do Not Sell or Share My Personal information
All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands does not imply endorsement.