Desktop Support Assistant

Last Updated:
June 29, 2023

Job Description Overview

A Desktop Support Assistant is a vital member of the Information Technology team responsible for maintaining and troubleshooting desktop computers, software applications, and peripherals within an organization. This role requires strong communication skills to provide excellent customer service and solve problems for end-users in a timely manner. The Desktop Support Assistant's job description includes installing and configuring hardware, software, and network devices, as well as performing upgrades and maintenance tasks. They work closely with other IT team members to ensure a smooth workflow and help with the implementation of new technologies. Additionally, they assist with security policies, backups, and disaster recovery plans.

A successful candidate for this position must have a strong background in computer hardware and software, excellent problem-solving skills and be able to adapt to new technologies quickly. They should be patient and have good communication skills, approachable, and able to work independently or as part of a team. The Desktop Support Assistant job description serves as an excellent guide for those starting their IT career or those looking to make a career change.

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Job Duties and Responsibilities

  • Install, configure and troubleshoot software and hardware on desktop computers.
  • Provide technical assistance to computer users with desktop-related issues.
  • Assist in maintaining the inventory of desktop hardware and software.
  • Collaborate with other IT teams to resolve network and connectivity problems.
  • Conduct routine maintenance and repairs on desktop computers, printers, and other peripherals.
  • Educate users on how to properly use the desktop computer and related technologies.
  • Create and maintain user accounts and administer access rights to various applications.
  • Monitor desktop computer security measures such as antivirus and firewall protection.
  • Document processes and procedures related to desktop support activities.
  • Assist in planning and executing upgrades and migrations for desktop hardware and software.

Experience and Education Requirements

To land a job as a Desktop Support Assistant in the Information Technology industry, you usually need a combination of education and experience. Typically, employers look for candidates who have a high school diploma or GED plus some college coursework in an IT-related field. However, many employers may also consider candidates without a college degree if they can demonstrate relevant experience. As for experience, candidates should have a solid grasp of basic computer hardware, software, and networking concepts. They should also be skilled in troubleshooting technical issues and be able to communicate effectively, both verbally and in writing, with end-users. Certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician, are also highly desirable.

Salary Range

A Desktop Support Assistant is responsible for resolving hardware and software issues, maintaining computer systems, and troubleshooting network problems. According to Payscale, the average salary for a Desktop Support Assistant in the United States is $45,000 per year, with a range between $32,000 and $61,000. The Bureau of Labor Statistics reports that the median annual wage for Computer Support Specialists, which includes Desktop Support Assistants, is $54,760. In the UK, the average salary for a Desktop Support Assistant is £20,000 to £26,000 per year, according to Jobted. In Australia, the average salary is AU$49,776 per year, according to Neuvoo. Desktop Support Assistant salary range data can vary depending on location, industry, and experience. 

Sources:

Payscale: https://www.payscale.com/research/US/Job=DesktopSupportAssistant/Hourly_Rate

Bureau of Labor Statistics: https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm

Jobted: https://uk.jobted.com/salary/desktop-support-assistant

Neuvoo: https://neuvoo.com.au/salary/desktop-support-assistant/

Career Outlook

The career outlook for Desktop Support Assistants in the Information Technology industry is promising over the next five years. According to the Bureau of Labor Statistics, employment of computer support specialists, which includes desktop support assistants, is projected to grow 8% from 2019 to 2029. This growth is due to the increasing reliance on technology in businesses and organizations of all industries. Moreover, as companies expand their technological infrastructure, the demand for technical support personnel will also rise.

Desktop Support Assistants are an indispensable part of any IT department as they provide support and troubleshooting assistance to users. They ensure the continuous and efficient functioning of computer systems, making them critical to the operations of any organization that utilizes technology. Therefore, it is safe to say that their job outlook is promising and will continue to grow in demand over the next five years.

Frequently Asked Questions (FAQ)

Q: What does a Desktop Support Assistant do?

A: A Desktop Support Assistant provides technical support to employees who encounter computer problems, such as hardware or software issues, connectivity issues, and printer problems.

Q: What skills should a Desktop Support Assistant possess?

A: A Desktop Support Assistant should have a strong understanding of computer hardware and software, excellent communication and customer service skills, troubleshooting abilities, and the ability to multitask.

Q: What are some common tasks that a Desktop Support Assistant performs?

A: A Desktop Support Assistant provides technical assistance to employees as they experience computer problems, installs and updates software and hardware, cleans and repairs computers, and performs routine maintenance tasks.

Q: What education or certifications are required for a Desktop Support Assistant position?

A: While a Bachelor's Degree in Computer Science or a related field is preferred by some employers, some may only require an Associates's Degree or a related certification such as CompTIA A+.

Q: What other job titles are similar to Desktop Support Assistant?

A: Other job titles that are similar to Desktop Support Assistant include IT Support Specialist, Help Desk Technician, Desktop Support Technician, and IT Technician.


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