Executive Housekeeper

Industry:
Hospitality
Last Updated:
May 1, 2023

Job Description Overview

An Executive Housekeeper job description typically involves supervising and managing the housekeeping staff in hotels, resorts, or other hospitality establishments. The job requires excellent organizational and leadership skills, as well as a keen eye for detail. The primary responsibility of an Executive Housekeeper is to create and maintain high standards of cleanliness and orderliness throughout the property. 

The Executive Housekeeper job duties include making sure that all areas of the property are clean and well-maintained, including guest rooms, public areas, and back-of-house spaces. They also manage and train staff, order supplies, and maintain a cleaning schedule. Communication skills are essential in this position, as the Executive Housekeeper must work closely with other departments, such as front desk, maintenance, and food and beverage, to ensure guest satisfaction. 

The ideal candidate for an Executive Housekeeper job should have a minimum of three years of experience in a supervisory role, strong leadership skills, and excellent time management skills. They must also have a strong work ethic, be detail-oriented, and have a customer service mindset. An Executive Housekeeper is an essential team member in ensuring guest satisfaction and maintaining a clean and comfortable property.

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Job Duties and Responsibilities

  • Oversees the housekeeping department 
  • Manages a team of housekeepers and ensures they are properly trained 
  • Monitors the cleanliness and maintenance of guest rooms, public areas, and back-of-house 
  • Orders housekeeping supplies and keeps track of inventory 
  • Develops and implements housekeeping policies and procedures 
  • Communicates with other departments to ensure guest satisfaction 
  • Prepares budgets and tracks expenses related to housekeeping 
  • Reports any maintenance or equipment needs 
  • Ensures compliance with safety and health regulations 
  • Provides exceptional customer service to guests.

Experience and Education Requirements

To become an Executive Housekeeper in the hospitality industry, you'll need a mix of education and work experience. Typically, employers require a high school diploma or equivalent, plus relevant hospitality industry training. Experience in housekeeping or hospitality roles is usually a must, and you should have a proven track record of managing housekeeping staff and overseeing duties. Strong leadership abilities and organization skills are necessary to maintain high guest satisfaction ratings, as well as attention to detail and time management skills. Additionally, communication skills are key, since you'll need to work closely with other departments and effectively supervise a team. With the right background, you can land a fulfilling role as an executive housekeeper.

Salary Range

According to industry data, the expected salary range for an Executive Housekeeper in the United States is between $40,000 and $75,000 per year. However, the average salary is approximately $56,000 annually. The salaries may vary depending on the size of the hotel or resort, the location and the experience and skills of the housekeeper. For instance, a luxury hotel may pay more than a small boutique hotel. 

In the United Kingdom, an Executive Housekeeper can earn between £25,000 and £40,000 per year, depending on the location and size of the property. In Australia, the salary range is AU$45,000 to AU$80,000 per year, with the median around AU$60,000 per year. Ultimately, the salary range often depends on a variety of factors but is typically commensurate with the job responsibilities.

Sources:

  • Glassdoor.com
  • Payscale.com
  • Hospitalitynet.org

Career Outlook

Are you interested in becoming an Executive Housekeeper in the Hospitality industry? You may be wondering about your career outlook over the next 5 years. According to the Bureau of Labor Statistics, employment in the Housekeeping industry is expected to grow 8% from 2016 to 2026, slightly faster than the average for all occupations. This means there will be plenty of job opportunities for Executive Housekeepers. With the focus on customer service and guest experience, having a clean and well-maintained hotel is essential. In addition, the rise of eco-friendly and sustainable practices in hotels may lead to the creation of new job positions. This is great news for anyone interested in pursuing a career as an Executive Housekeeper.

Frequently Asked Questions (FAQ)

Q: What does an Executive Housekeeper do in the hospitality industry?

A: An Executive Housekeeper manages housekeeping staff, schedules cleaning routines, orders supplies and equipment, and ensures guest rooms are clean and comfortable.

Q: What qualifications are required for an Executive Housekeeper position?

A: A high school diploma or equivalent is usually required, with further education in hospitality management, housekeeping, or related field. Experience and knowledge of cleaning products and techniques, as well as staff management skills, are important.

Q: How does an Executive Housekeeper work with other departments in a hotel?

A: An Executive Housekeeper works closely with the front desk, maintenance, and food and beverage departments to ensure a guest's stay is pleasant and hassle-free. This may involve coordinating cleaning schedules, addressing guest complaints, and providing housekeeping services for special events.

Q: How does an Executive Housekeeper prioritize tasks?

A: An Executive Housekeeper prioritizes tasks based on the guest's needs and the hotel's schedule. The rooms of guests who are staying for multiple nights will take priority over those who are checking out that day, while special requests from guests may take priority over regular cleaning.

Q: How does an Executive Housekeeper ensure guest satisfaction?

A: Executive Housekeepers ensure guest satisfaction by ensuring that guest rooms are clean, comfortable, and meet expectations. They are sensitive to guest needs and complaints, and are proactive in addressing issues before they become problems.


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