Convention Services Manager

Last Updated:
May 1, 2023

Job Description Overview

The Convention Services Manager job description focuses on organizing events and meetings for hotels, convention centers, and other hospitality businesses. The Convention Services Manager is responsible for coordinating all aspects of the event from start to finish, ensuring everything runs smoothly. They work closely with clients to determine their event needs, create proposals, prepare budgets, and arrange all the logistics, including catering, audio-visual, and transportation. Additionally, they oversee event setup and teardown, manage staff, and resolve any problems that may arise. The Convention Services Manager must have excellent communication and organizational skills, as well as the ability to manage multiple projects simultaneously. They must also be flexible and adaptive to changes in events. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is typically required for this position.

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Job Duties and Responsibilities

  • Coordinate all aspects of convention or event planning, from initial consultation to final execution.
  • Communicate with clients to understand their event needs and provide recommendations for spaces, menus, audiovisual equipment, and other services.
  • Create proposals, contracts, and invoices for clients, and negotiate terms as needed.
  • Develop and maintain relationships with vendors, such as caterers, florists, and rental companies, to ensure quality and cost-effective services.
  • Manage budgets and timelines for events to ensure profitability and effectiveness.
  • Oversee all logistical details, such as room setups, transportation, parking, and security, and troubleshoot any issues that may arise.
  • Recruit, train, and supervise staff to assist with event setup, execution, and breakdown.
  • Ensure compliance with legal and safety regulations, such as occupancy limits, food handling, and fire codes.
  • Conduct post-event evaluations with clients to gain feedback and identify areas for improvement.
  • Collaborate with other departments, such as sales, marketing, and operations, to ensure seamless integration of convention services with overall hotel or resort operations.

Experience and Education Requirements

If you want to become a Convention Services Manager in the Hospitality industry, you'll need to have some education and experience under your belt. Typically, employers will want you to have a college degree in Hospitality or a related field. This could be an Associates or Bachelor's degree. Experience-wise, it's best to have worked in the hospitality industry for several years, preferably in a managerial role. You should have experience planning and executing events, and have excellent organizational skills. Additionally, you need strong communication skills to coordinate with vendors, clients, and staff. On-the-job training is also common, so be prepared to learn as you go.

Salary Range

Convention Services Manager salary range in the United States typically falls between $49,294 and $74,165 per year, with an average salary of $59,729 per year, according to However, the range can vary based on factors such as location, company size, and level of experience. For example, Convention Services Managers in New York City can expect an average salary of $72,042 per year, while those in smaller cities may earn less.

In the UK, Convention Services Managers can expect to earn an average salary of £23,535 per year, according to Payscale. In Canada, the average salary for this position is $51,076 per year, according to Glassdoor.

Overall, Convention Services Managers can expect to earn a competitive salary in the hospitality industry, with potential for growth and advancement.


  • Payscale
  • Glassdoor

Career Outlook

As the economy recovers, the demand for Convention Services Managers in the hospitality industry is expected to grow over the next 5 years. With the growing number of conferences, conventions, and events, it is not surprising that this career field is experiencing a steady growth rate. According to the Bureau of Labor Statistics (BLS), employment in the hospitality industry is expected to grow by 6% from 2019 to 2029.

An increase in travel and corporate events is also expected to contribute to the growth of this profession. With more companies hosting events and conventions, there will be a need for skilled and experienced Convention Services Managers to organize and oversee these events. The BLS notes that the median annual wage for this profession is $57,510 as of May 2020.

Overall, the career outlook for Convention Services Managers in the hospitality industry appears to be positive, with promising job growth and competitive wages.

Frequently Asked Questions (FAQ)

Q: What does a Convention Services Manager do in the Hospitality industry?

A: A Convention Services Manager is responsible for coordinating events and conferences for hotels or convention centers, ensuring all details are handled in a timely and professional manner.

Q: What are the educational requirements for becoming a Convention Services Manager?

A: Convention Services Manager positions generally require a bachelor's degree in hospitality management or a related field, as well as relevant experience in the hospitality industry.

Q: What skills are important for a Convention Services Manager to possess?

A: Strong organizational skills, attention to detail, excellent communication and customer service skills, and proficiency in project management software are all important skills for a Convention Services Manager to have.

Q: What are some common tasks a Convention Services Manager might have to handle?

A: A Convention Services Manager may need to arrange for catering services, coordinate audiovisual equipment, handle room block reservations, and manage budgets for events.

Q: How much can a Convention Services Manager expect to earn?

A: Salaries for Convention Services Managers vary based on experience, location, and the specific employer. However, the average salary for this position is around $60,000 per year.

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