Front Office Coordinator Assistant

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

The Front Office Coordinator Assistant job description is a vital role within the hospitality industry. In this position, you will be responsible for providing exceptional customer service to guests and coordinating with different departments to ensure smooth operations. As a Front Office Coordinator Assistant, you will greet guests, answer phones, and perform administrative tasks such as filing, data entry, and managing reservations. You will assist the Front Office Coordinator with daily tasks, including scheduling, staff management, and training. Additionally, you will be responsible for ensuring that guest needs are met, check-ins and check-outs are handled correctly, and any issues are resolved in a timely manner. Strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment are essential for success in this role.

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Job Duties and Responsibilities

  • Greet guests with a positive attitude and make them feel welcome.
  • Answer calls and respond to emails promptly and courteously.
  • Manage the front desk area, including keeping it clean and organized.
  • Assist guests with check-in and check-out procedures.
  • Process payments accurately and efficiently.
  • Maintain accurate information about hotel amenities and services.
  • Provide guests with information about nearby restaurants and attractions.
  • Create and maintain guest reservation records.
  • Monitor room inventory and assist with room assignments.
  • Adhere to all company policies and procedures.

Experience and Education Requirements

To get a job as a Front Office Coordinator Assistant in the hospitality industry, you usually need a combination of education and experience. Generally, a high school diploma or equivalent is required. Some employers may prefer candidates with an associate's or bachelor's degree in hospitality management or a related field.

Experience-wise, you'll want to have customer service experience, preferably in a hospitality setting. If you've worked in a hotel, resort, or restaurant, it could be helpful. Knowing how to handle a switchboard, booking reservations, handling customer inquiries, and providing excellent customer service are all essential skills for this role.

Overall, having a positive, upbeat attitude, being a good communicator, and having the ability to work in a fast-paced environment are all qualities that will make you a standout candidate for this position.

Salary Range

Front Office Coordinator Assistants, also known as Front Desk Assistants or Receptionists, are responsible for greeting and directing guests, managing reservations and handling administrative tasks in hotels, resorts, and other establishments in the hospitality industry. According to data from Payscale, the average salary for a Front Office Coordinator Assistant in the United States is around $15.53 per hour or $33,357 per year. However, this salary can range from $10.00 to $21.00 per hour depending on factors such as experience, location, and employer type. 

In other countries like Canada, Front Office Coordinator Assistants can expect an average salary of CAD 17 per hour. In the United Kingdom, average salaries vary between £16,000 and £24,000 per year. 

Sources: 

  • Payscale - Front Office Coordinator Assistant Salary Range: https://www.payscale.com/research/US/Job=FrontDeskCoordinator/Hourly_Rate 
  • Indeed - Front Office Coordinator Assistant Salaries in Canada: https://www.indeed.com/salaries/Front-Office-Coordinator-Assistant-Salaries,-Canada 
  • Glassdoor - Front Office Coordinator Assistant Salaries in UK: https://www.glassdoor.co.uk/Salaries/front-office-coordinator-assistant-salary-SRCH_KO0,34.htm

Career Outlook

If you're interested in being a Front Office Coordinator Assistant, the outlook for the next five years is promising. The Bureau of Labor Statistics predicts an 11% growth rate in the lodging industry between 2018 to 2028, which should have a positive impact on available front office coordinator assistant jobs. This job is vital in helping to keep clients happy and ensuring that every guest's experience is unforgettable. Because of this, many hotels, motels, and other hospitality establishments depend heavily on the role of Front Office Coordinator Assistant. Even hotels that depend on automation understand the importance of providing human interaction to please their guests. So, it's fair to say that this position will continue to grow in demand over the next few years.

Frequently Asked Questions (FAQ)

Q: What does a Front Office Coordinator Assistant do in the hospitality industry?

A: The Front Office Coordinator Assistant handles administrative tasks, such as clerical work, answering phone calls, greeting guests, booking reservations, and handling customer complaints.

Q: What are the necessary skills and qualifications for a Front Office Coordinator Assistant?

A: A high school diploma or equivalent is typically required. Strong communication, customer service, problem-solving, and computer skills are also necessary to succeed in this job.

Q: What is the work environment like for a Front Office Coordinator Assistant?

A: This job usually involves working in a hotel or resort setting, where the pace can be fast-paced and demanding. Working hours may be long and may include weekends and holidays.

Q: How is a Front Office Coordinator Assistant different from a Front Desk Clerk or Receptionist?

A: Front Office Coordinator Assistants are responsible for handling a wider range of administrative tasks, such as managing bookings and coordinating with other departments. Front Desk Clerks and Receptionists primarily handle guest check-ins and check-outs.

Q: What are the typical career paths for a Front Office Coordinator Assistant?

A: Front Office Coordinator Assistants can move up to become Front Office Managers, Reservation Managers, or even General Managers with additional education and experience.


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