Waitress Food and Beverage

Last Updated:
July 18, 2023

Job Description Overview

A Waitress Food and Beverage job description includes serving food and drinks to customers in a dining establishment. The main responsibilities of a waitress in the food and beverage industry are to take orders from customers, deliver food and drinks, answer questions about menu items, and provide excellent customer service. 

Waitresses are responsible for ensuring that customers are happy with their dining experience and that their needs are met promptly. They must be knowledgeable about the menu, be able to make recommendations, and able to answer any questions about the food or drinks being served. Waitresses are expected to have a friendly and welcoming demeanor, as they will often interact with customers throughout their meal.

Overall, a Waitress Food and Beverage job is an important role in the hospitality industry that requires attention to detail, excellent customer service, and a positive attitude.

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Job Duties and Responsibilities

  • Take customer food and beverage orders
  • Serve drinks and food to customers
  • Ensure customer satisfaction by providing attentive and friendly service
  • Clean and set tables and maintain a clean dining area
  • Upsell menu items and provide information about specials
  • Handle cash and credit card transactions accurately
  • Collaborate with kitchen staff to ensure timely food delivery
  • Provide recommendations and advice on menu items
  • Clear dishes and reset tables for new guests
  • Attend to customer complaints and coordinate with management to resolve issues.

Experience and Education Requirements

To work as a waitress in the food and beverage industry, you usually need to have a high school diploma or equivalent education. Previous experience in the restaurant or hospitality industry is generally preferred, but not always required. Some employers may also offer on-the-job training to help you learn the ropes. You should have good communication and customer service skills, be able to work well under pressure, and be comfortable standing for long periods of time. In addition, you should have a basic understanding of food safety and hygiene, and be able to handle money and make simple calculations. A positive attitude, friendly personality, and willingness to work flexible hours are also important traits for success in this field.

Salary Range

Waitress Food and Beverage salary range in the hospitality industry varies greatly depending on factors such as location, experience, and the type of establishment. In the United States, the average annual salary for a waitress in food and beverage is around $21,750, with an hourly wage of $10.45. However, it's important to note that this number can differ based on location, with higher salaries available in cities with a higher cost of living. For example, in New York City, the average hourly wage is $13.61.

When it comes to other countries, the salary range for a waitress in food and beverage may be different. In the United Kingdom, the average salary for a waitress is £14,592 ($18,961) per year. In Australia, the average hourly wage is around AUD 22.64 ($16.29).


  • https://www.bls.gov/oes/current/oes353031.htm
  • https://www.payscale.com/research/US/Job=Waiter_Waitress/Hourly_Rate
  • https://www.indeed.com/salaries/waiter-salaries 
  • https://www.glassdoor.co.uk/Salaries/london-waiter-salary-SRCH_IL.0,6_IM1035_KO7,13.htm
  • https://www.paycalculator.com.au/restaurant-waitstaff-award

Career Outlook

The career outlook for a Waitress Food and Beverage in the Hospitality industry is expected to grow over the next five years. According to the Bureau of Labor Statistics, employment of food and beverage serving and related workers is projected to grow 14 percent from 2018 to 2028, faster than the average for all occupations. This growth is due to an increasing population and a growing demand for dining out. 

Moreover, the hospitality industry is one of the largest employers in the world, and the demand for skilled waitresses and servers is always high. Despite the outbreak of COVID-19, the food and beverage industry is hopeful to recover in the near future.

However, competition for jobs can be intense in popular restaurants or cafes with limited positions available. In conclusion, growth in the hospitality industry means chances of success for a career as a Waitress Food and Beverage.

Frequently Asked Questions (FAQ)

Q: What is a waitress in the food and beverage industry?

A: A waitress is a restaurant staff member who serves food and beverages to customers, takes their orders, and addresses their concerns.

Q: What are the necessary skills to be a good waitress?

A: Good communication abilities, attention to detail, multitasking, excellent customer service, patience, and time management.

Q: What are the work shifts for a waitress in the hospitality industry?

A: Waitresses typically work shifts ranging from 4 to 8 hours a day or night, and the shifts can start as early as 6 am and finish as late as midnight.

Q: What are the primary duties of a waitress while on the job?

A: The primary duties of a waitress are to take customer orders, communicate with the kitchen team, update the point of sale software, clean tables, respond to customer requests, and collect customer feedback.

Q: What is the average salary of a waitress in the hospitality industry?

A: The average hourly wage for waitresses in the United States is $11.42, but it varies by location, experience, and type of restaurant. Some waitresses earn tips, which can increase their earnings.

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