House Attendant

Industry:
Hospitality
Last Updated:
July 18, 2023

Job Description Overview

A House Attendant is an essential member of the Hospitality industry who ensures that guests feel comfortable and have a memorable stay. Their primary responsibility is to maintain the cleanliness and organization of the hotel's public areas, including hallways, lobbies, and elevators. They also assist with guest requests such as providing extra amenities, helping with luggage, and delivering room service orders. House Attendants must have excellent communication skills to respond promptly to guest needs and work collaboratively with housekeeping and maintenance staff to maintain a high standard of cleanliness throughout the hotel. They must be physically fit and able to move furniture, lift heavy objects, and stand for extended periods while they go about their duties. If you're interested in a House Attendant career, you should be prepared to work evenings, weekends, and holidays as needed to support the hotel's busy schedule.

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Job Duties and Responsibilities

  • Clean and maintain guest rooms and public areas
  • Restock and organize supplies such as linens and toiletries
  • Respond to guest requests for additional amenities or services
  • Report any maintenance or housekeeping issues to appropriate staff
  • Follow established cleaning and safety procedures
  • Maintain a professional and friendly demeanor with guests and colleagues
  • Adhere to established schedules and work in a timely manner
  • Assist with laundry and other housekeeping tasks as needed
  • Ensure guest privacy and security during housekeeping duties

Experience and Education Requirements

To be a House Attendant in the hospitality industry, you typically need a high school diploma or GED. Experience in cleaning, housekeeping, or related jobs can help you stand out. It's also common for employers to require you to be physically fit and able to lift heavy objects. You need to be able to follow directions and work as part of a team. Good communication skills are important, especially when working with guests. Some employers may prefer bilingual candidates who can communicate with guests who speak different languages. In general, being friendly, reliable, and hardworking can help you get the job.

Salary Range

House Attendants are essential parts of the hospitality industry, responsible for maintaining the cleanliness and order of guest rooms and public areas within a hotel or resort. According to data from Glassdoor, the average salary for a House Attendant in the United States ranges from $20,000 to $42,000 per year, with an average of $28,000 annually. However, salaries may differ based on location, job experience, and company size. 

In Canada, the salary range for a House Attendant is between CA$22,000 to CA$32,000 per year, with an average of CA$25,000 yearly. In the United Kingdom, Housekeeping Assistants, which includes House Attendants, can earn an average of £14,000 to £20,000 per year depending on experience and skills.

Sources: 

  • Glassdoor (https://www.glassdoor.com/Salaries/house-attendant-salary-SRCH_KO0,15.htm)
  • PayScale (https://www.payscale.com/research/US/Job=HouseAttendant/HourlyRate)
  • Indeed (https://www.indeed.ca/career/housekeeping-attendant/salaries)

Career Outlook

The career outlook for House Attendants in the hospitality industry looks promising over the next 5 years. According to the Bureau of Labor Statistics, the employment of Housekeeping and Janitorial staff, which includes House Attendants, is projected to grow by 10% from 2018 to 2028, which is faster than the average for all occupations. As people continue to travel more, the demand for House Attendants will increase, creating job opportunities in many areas including hotels, resorts, and other lodging establishments. The need to maintain clean facilities will always be essential in the hospitality industry, making House Attendants an important part of any operation. In summary, the outlook for House Attendants looks bright, and it's a solid career choice for those interested in the hospitality industry.

Frequently Asked Questions (FAQ)

Q: What does a House Attendant do exactly?

A: A House Attendant is responsible for maintaining and cleaning the public areas and back of house areas of a hotel or resort, including restrooms, hallways, and storage areas.

Q: Is previous hospitality experience required to be a House Attendant?

A: No prior experience is required, but on-the-job training is typically provided. Good communication and organizational skills are helpful.

Q: Are House Attendants responsible for guest rooms?

A: No, House Attendants focus on public areas and back of house areas. Room attendants are responsible for guest room cleaning.

Q: What are some common tasks that House Attendants perform?

A: Tasks include restocking linens, cleaning public restrooms, removing trash from public areas and guest floors, and assisting with laundry duties.

Q: Are House Attendants required to work nights or weekends?

A: Yes, House Attendants typically work weekends and holidays, and may work night shifts depending on the needs of the hotel or resort.


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