Reservation Agent

Last Updated:
May 1, 2023

Job Description Overview

If you're looking for a job in the hospitality industry and have excellent communication skills, a Reservation Agent job description might be the right fit for you. As a Reservation Agent, you'll be responsible for managing bookings and reservations over the phone, email or in-person. You'll need to have a clear understanding of the hotel's services and room availability as well as provide guests with pricing information and answer their questions. Additionally, you'll need to be comfortable handling payments and managing cancellations.

To excel in this role, you'll need to be detail-oriented, organized and able to multitask. Strong customer service skills are also a must, as you'll be the first point of contact for guests. Good computer skills are also important, as you'll need to use reservation systems and databases.

Overall, a Reservation Agent job description involves managing guest bookings and providing top-notch customer service to help guests plan memorable experiences.

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Job Duties and Responsibilities

  • Answering phone calls and emails to help guests make reservations.
  • Providing information about rates, availability, and amenities of the hotel or resort.
  • Recording and updating guest information and preferences in reservation systems.
  • Processing payments, including credit card transactions.
  • Offering promotional deals and packages to encourage bookings.
  • Handling cancellations and modifications of reservations.
  • Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences.
  • Maintaining accurate records of bookings and payments.
  • Providing exceptional customer service to build relationships with guests and encourage repeat bookings.

Experience and Education Requirements

To become a Reservation Agent in the Hospitality industry, you mostly need a high school diploma or equivalent certification. Some employers may require a college degree or some college courses for this job. However, experience in customer service or hospitality is highly preferred. This experience may include working in hotels, resorts, or travel agencies where you would have developed communication skills and computer software knowledge required to make reservations. You should be familiar with the types of rooms, rates, and amenities available at the property. Moreover, you should also possess problem-solving and multitasking abilities, as you will be the point of contact for guests requesting a reservation or seeking information.

Salary Range

Reservation Agent salary range in the hospitality industry can vary based on various factors such as location, experience, and qualifications. According to Glassdoor, the average salary for a Reservation Agent in the United States is around $31,631 per year. However, this can range from $23,000 to $43,000 per year depending on the company and location. In Canada, the average salary for a Reservation Agent is around CAD 30,000 per year, according to Indeed. In the United Kingdom, a Reservation Agent's average salary is around £18,000 per year, according to Totaljobs. It is worth noting that benefits such as health insurance, paid time off, and travel perks may also be included in the salary package.


  • Glassdoor:,17.htm
  • Indeed:
  • Totaljobs:

Career Outlook

The career outlook for Reservation Agents in the Hospitality industry is expected to grow steadily over the next five years, according to the Bureau of Labor Statistics. With a projected growth rate of 3% through 2029, the industry is expected to add around 11,900 new Reservation Agent jobs in the United States. While the travel and hospitality industries have been affected by the COVID-19 pandemic, experts predict that the industry will make a strong recovery in the coming years, leading to continued growth opportunities for Reservation Agents. With the rise of online booking and new technologies, Reservation Agents may need to adapt to changing job requirements to stay competitive in the field.

Frequently Asked Questions (FAQ)

Q: What does a Reservation Agent do?

A: A Reservation Agent is responsible for booking accommodations, travel tickets, and other services for guests through phone calls, emails, and online reservations systems.

Q: What qualifications do I need to become a Reservation Agent?

A: Most employers require a high school diploma or equivalent. Good communication and organizational skills are a must, and experience in customer service or hospitality is preferred.

Q: What are some typical duties of a Reservation Agent?

A: A Reservation Agent is responsible for answering phone calls and emails, making reservations, canceling bookings, providing information about accommodations, and ensuring guest satisfaction.

Q: What are the working hours like for a Reservation Agent?

A: Working hours can vary depending on the employer, but Reservation Agents typically work in shifts which can include evenings, weekends, and holidays. Overtime may be necessary during peak seasons.

Q: How much does a Reservation Agent typically earn?

A: The median annual salary for a Reservation Agent is around $28,000, but this can vary depending on the employer and location. Many employers offer benefits and discounts on lodging and travel as well.

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