IT Support Assistant

Last Updated:
June 29, 2023

Job Description Overview

Are you interested in pursuing an IT Support Assistant job description in the Information Technology industry? Look no further! An IT Support Assistant is responsible for providing technical assistance to computer users both in-person and remotely. This job requires excellent communication and interpersonal skills, as the assistant will be working with people of all levels of technical proficiency.

The IT Support Assistant job description includes troubleshooting hardware and software issues and performing repairs and maintenance as needed. They install and configure hardware, software, and network devices and maintain documentation of system components and troubleshooting procedures.

In addition to these technical duties, an IT Support Assistant is responsible for keeping up-to-date with emerging technologies and industry trends, as well as providing training sessions to users. This job is crucial to the day-to-day operations of any organization and is an excellent opportunity for those who love to solve technical challenges and help others.

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Job Duties and Responsibilities

  • Responding to user requests for technical assistance via various communication channels such as email, phone calls, and chat support.
  • Troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
  • Installing, configuring, and maintaining software applications, operating systems, and peripheral devices.
  • Conducting routine checks and monitoring system resources such as storage space, memory, and CPU usage to ensure an efficient system performance.
  • Providing basic training and guidance to end-users on how to use computer systems, programs, and applications.
  • Assisting in the maintenance and updates of databases, records, and documentation of IT assets, incidents, and support requests.
  • Collaborating with IT team members to resolve complex technical issues and developing solutions to improve system efficiency and functionality.
  • Following established procedures and best practices for IT security, data backup, and disaster recovery.
  • Staying up-to-date with the latest technology trends and developments to stay competitive in the IT industry.

Experience and Education Requirements

To get a job as an IT Support Assistant, you typically need to have some education and experience. A high school diploma or GED is usually the minimum, but some employers may prefer candidates with an associate's or bachelor's degree in Information Technology or a related field. 

Experience-wise, it's helpful to have worked in a customer service or technical support role, even if it's not specifically in the IT industry. You should also have knowledge of computer hardware and software, troubleshooting techniques, and basic networking concepts. Communication skills are important, too, as you'll be working with clients who may not have the same technical know-how as you. 

Overall, a combination of education and hands-on experience can help you land a job as an IT Support Assistant.

Salary Range

If you're looking for a career in the Information Technology industry as an IT Support Assistant, you may be wondering about the expected salary range. According to data from Glassdoor, the average salary for an IT Support Assistant in the United States is $43,000 per year, with a range of $32,000 to $58,000 depending on factors such as experience, location, and company size.

In the United Kingdom, IT Support Assistants can expect an average salary of £20,000 to £27,000 per year, according to data from Totaljobs. In Australia, the average salary is around AU$50,000 per year, according to data from Payscale.

Overall, the salary range for an IT Support Assistant varies depending on location and experience, but typically falls within the $30,000 to $50,000 range. 


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  • Totaljobs: 
  • Payscale:

Career Outlook

The demand for IT support assistants is expected to grow in the next five years according to the Bureau of Labor Statistics. They estimate that employment in computer support roles is projected to grow by 8% from 2019 to 2029. As the use of technology increases in business and everyday life, more IT support assistants will be needed to help maintain hardware, software, and systems. 

Additionally, companies are investing in new technologies and upgrading their IT infrastructure, which will also increase job opportunities for support assistants. Moreover, with the rise of remote work and online shopping, there is a greater need for IT support in home offices and online platforms.

Overall, the career outlook for IT support assistants is positive, and there is a growing demand for skilled professionals in this field. With the right training and experience, one can expect to have job security and advancement opportunities in the coming years.

Frequently Asked Questions (FAQ)

Q: What does an IT Support Assistant do?

A: An IT Support Assistant helps users solve technical problems with software and hardware, and ensure the smooth operation of computer systems.

Q: What are the qualifications to become an IT Support Assistant?

A: Qualifications may vary, but typically a high school diploma and some experience with computers or customer service is required. Further education in IT or certifications may be preferred.

Q: What skills does an IT Support Assistant need?

A: IT Support Assistants need strong communication and problem-solving skills, as well as technical knowledge of computer systems, software, and hardware. They should also be patient and able to work well under pressure.

Q: Where do IT Support Assistants work?

A: IT Support Assistants can work in various industries and settings, such as corporations, universities, hospitals, and government agencies. Some may also work remotely or as part of a team.

Q: What is the career path for an IT Support Assistant?

A: IT Support Assistants can advance to higher positions, such as IT Support Specialist or Network Administrator, with further education and experience. They can also pursue certifications in specific areas of IT, such as cybersecurity or cloud computing.

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