Front Office Coordinator

Job Description Template Last Updated:
March 10, 2023

Job Description Overview

As a Front Office Coordinator in the Hospitality industry, you will be responsible for managing the front desk of a hotel or resort. Your job is to ensure that guests have a smooth check-in and check-out experience, with all their needs taken care of. You will greet guests as they arrive, verify reservations, process payments and assign rooms. You will also answer calls and emails, resolve guest issues, and provide exceptional customer service at all times.

Your job duties will include managing hotel bookings, coordinating with maintenance staff, and supervising front desk employees. You will need to have excellent communication and organizational skills, be able to multitask and work well under pressure. A passion for customer service is a must and previous experience in a similar role can be valuable.

In summary, Front Office Coordinator job description involves managing the front desk of a hotel or resort, greeting guests, coordinating with staff, and providing exceptional customer service.

Job Duties and Responsibilities

  • Greeting guests and providing a friendly, welcoming atmosphere.
  • Answering phone calls, making reservations and booking appointments.
  • Keeping the front office area clean, organized and presentable.
  • Handling guest complaints and addressing them in a professional manner.
  • Ensuring guests have a smooth check-in and check-out process.
  • Collaborating with other staff members to ensure guest needs are met.
  • Managing guest accounts and billing accurately.
  • Providing guests with information about the hotel and the surrounding area.
  • Communicating effectively with guests and staff to ensure a positive experience.
  • Maintaining a positive attitude and representing the hotel brand in a positive manner.

Experience and Education Requirements

To become a Front Office Coordinator in the hospitality industry, you generally need a high school diploma or equivalent. Having some previous experience in a customer service role is helpful. This job requires good communication skills because as the Front Office Coordinator, you will be the first point of contact for guests. You will need to answer their queries about check-in and check-out times, room availability, and billing issues. It's essential to be friendly and patient because guests may arrive tired, stressed, or confused. You also need to be organized and detail-oriented to manage the paperwork and the computerized booking system. 

Overall, the combination of good communication skills, customer service experience, and organizational ability is critical to being a successful Front Office Coordinator in the hospitality industry.

Salary Range

If you're interested in a career in the hospitality industry as a Front Office Coordinator, you may be wondering about the expected salary range. In the United States, the salary range for a Front Office Coordinator is typically $35,000 to $45,000 per year. However, this can vary based on the size and location of the hotel, as well as previous experience and qualifications.

In other countries, such as Canada and Australia, the salary range is similar to that in the United States. In Canada, the average salary for a Front Office Coordinator is around CAD $41,000 per year. In Australia, the salary range is typically AUD $45,000 to $55,000 per year.


Career Outlook

The career outlook for a Front Office Coordinator in the Hospitality industry is expected to grow over the next 5 years. According to the Bureau of Labor Statistics, the employment of lodging managers, which includes Front Office Coordinators, is projected to grow 10 percent from 2019 to 2029, which is faster than the average for all occupations. As the Hospitality industry continues to expand, there will be an increased demand for coordinators to manage the front office operations. Additionally, those with experience in revenue management and technological skills will be in high demand. As a Front Office Coordinator, you can expect to work in hotels, resorts, and other hospitality settings, providing services to guests and ensuring a smooth and comfortable stay.

Frequently Asked Questions (FAQ)

Q: What does a Front Office Coordinator do exactly?

A: The Front Office Coordinator in the hospitality industry handles administrative tasks at the front desk. They ensure the smooth functioning of front-of-house operations by greeting guests, answering phones, and managing reservations.

Q: What skills do I need to be a successful Front Office Coordinator?

A: A Front Office Coordinator should be an excellent communicator, have strong organizational skills, and be proficient in basic computer applications. Experience in customer service is also highly valued.

Q: What's the typical educational requirement for a Front Office Coordinator in the hospitality industry?

A: A high school diploma or equivalent is typically required for the position of Front Office Coordinator in the hospitality industry. However, additional certifications or degrees in hotel management or hospitality can give you an edge over other applicants.

Q: What are the working hours of a Front Office Coordinator?

A: A Front Office Coordinator typically works full-time hours during regular business hours. However, depending on the hotel's structure, shifts can vary, and it may be necessary to work weekends, evenings, or holidays.

Q: Is there room for growth in a Front Office Coordinator role?

A: Yes, a Front Office Coordinator role can be a starting point to a long-term career path in the hospitality industry. With experience, you can progress into a supervisory or management position.

Cover Letter Example

I am excited to apply for the position of Front Office Coordinator within the Hospitality industry at [organization]. With [experience] of working in front office operations and customer service, I am confident in my ability to provide excellent guest experiences and handle administrative tasks efficiently. As an organized and detail-oriented individual, I have a strong understanding of managing reservations, tracking inventory, and maintaining a welcoming atmosphere for visitors. I am well-versed in handling guest inquiries via phone or in person and am adept at managing multiple tasks simultaneously. My flexible schedule and ability to remain calm under pressure make me an ideal candidate for this position. I am excited about the prospect of working with a dynamic team and contributing to the organization's success.

My [qualifications] make me a valuable addition to your team. I am proficient in using various software and customer relationship management tools to streamline work processes. I have excellent communication and interpersonal skills, which enable me to connect with guests from diverse backgrounds and provide them with personalized service. Additionally, my experience of working with budgets and monitoring expenses aligns well with the requirement of this position. I am confident that my passion for hospitality and commitment to excellence will allow me to succeed as a Front Office Coordinator at [organization]. Thank you for considering my application, and I look forward to the opportunity to speak with you further.

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